Customer Service Associate
Resume:
ATHIRA JAYAPRAKASH
368-***-**** ********@*****.*** www.linkedin.com/in/athira-jayaprakash-ab161a169
PROFESSIONAL SUMMARY
Dedicated and results-driven Customer Service Associate with 5 years of experience in
delivering exceptional customer experiences and driving sales growth. Expertise in efficient
communication, problem-solving and developing great customer relationships. Proven ability to
handle high-volume client interactions. Solve problems efficiently and contribute to team
success. Skilled at upselling items and services to fulfill sales targets while maintaining customer
satisfaction.
• Problem-solving and Analytical – Analytical thinker skilled in researching underlying
issues, identifying alternatives, and arriving at quality decisions to address business
challenges. First point of contact within the team to learn and teach complex newly added
activities.
• Communication & Relationships – Collaborative team player who builds solid and
trusting working partnerships with internal and external stakeholders. Strong
communication and presentation skills and, the ability to convey key messages to diverse
audiences. Always maintained a good rapport. co-workers and stakeholders which
helped in achieving the goals with better efficiency.
• Time Management – Excellent planning and organization competencies prove valuable
in managing multiple priorities simultaneously in demanding settings while achieving
quality and above-average performance. Received appreciation from top management
for completing several complex tasks before the deadline.
KEY COMPETENCIES
Customer Focus Inbound/ outbound calls Persuasion and Influence Adaptability Team
Collaboration Resilience and Stress Management Attention to Detail Negotiation Skills
Technological Proficiency Conflict Resolution Cultural Competence Accountability Upselling /
Cross-selling POS System Operations.
CAREER SUMMARY
TIM HORTONS CANADA MAY 2023- PRESENT
Store associate
• Increase customer satisfaction by providing efficient and friendly service while handling
transactions.
• Assisted with Inventory management, ensuring accurate accounts and proper storage of
products.
• Resolved customer inquiries and issues promptly, demonstrating excellent
communication skills.
• Explained membership and rewards programs and helped customers enrol.
• Operated cash register, accurately handling cash and credit transactions.
WIPRO TECHNOLOGIES KOCHI MAY 2021- DECEMBER 2022
Senior Production Analyst
• Reviewed Product schedule and prioritized to achieve operational goals and objectives.
• Created reports on key performance indicators KPI related to system uptime, incident
response times and overall operational efficiency.
• Using numerical analysis and information technology to maximize raw information
research and properly analyze findings.
• Entering press coverage data into a database that is personalized to each client.
CONCENTRIX BANGLORE AUG 2020 - MAY 2021
Technical support Associate Avalon
• Worked as a Technical support associate for Apple products.
• Maintained detailed records of fulfilment and action processing of support agreements.
• Participated in training workshops to enhance skills and acquire resourceful tools.
• Diagnosed and resolved technical hardware and software issues.
• Guided calls using excellent communication skills and a decision approach.
SUTHERLAND GLOBAL SERVICES KOCHI MAY 2017 – JULY 2019
Customer Service Associate Amazon
• Supporting US-based organizations for pre, and post-order, fulfillment and return-related
queries.
• Interacted with customers, promoting excellent service to generate repeat business.
• Delivered fast and friendly service to handle questions and service complaints.
• Maintained knowledge of products and services to promote, upsell and cross-sell.
EDUCATION
• PG DIPLOMA – Global Business Management – Seneca College – April 2024.
• BCOM – Finance and Tax – MG University – April 2017
REFERENCES
• JOSEPH DAVIS – 647-***-****
• ASWIN PANKAJAKSHAN – 949-***-****
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