Call Center Customer Service
Resume:
DAWN
VERDUN
***********@*****.***
Kingsport, TN 37664
Bold Profile
Proven Technical Specialist with a history at Advanced Call Center Technologies LLC, I excel in technical support and telecommunications, alongside strong problem-solving abilities. Demonstrated success in enhancing customer satisfaction and team efficiency, I bring a blend of technical expertise and empathetic communication, ensuring high-quality outcomes in fast-paced environments. Experienced IT with 5 years providing technological insight for managing organizational IT infrastructure. Hands-on leader providing assistance with technology research, consulting services and planning and support, including in-field testing and staff training. Conducted periodic audits and troubleshooting to maintain seamless, high level of optimized technology access. Critical expertise in leading full IT deployment, including design, management and evaluation.
PROFESSIONAL SUMMARY
Advanced Call Center Technologies LLC - Technical Specialist Johnson City, TN • 04/2021 - 03/2024
Signature Home Health - Home Care Provider
Jonesborough, TN • 02/2018 - 03/2020
Morning Pointe Assisted Living - CNA
Greeneville, TN • 01/2016 - 04/2017
WORK HISTORY
Trained junior technicians on industry best practices and company- specific procedures, fostering a culture of continuous learning and professional growth.
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Provided exceptional customer support, resolving complex technical issues with effective communication skills.
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• Completed troubleshooting and diagnostics on company resources. Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
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Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Assisted patients with personal requirements for housekeeping and grooming assistance.
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Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
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Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
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Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
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Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
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Assisted patients with daily living activities, promoting independence and dignity.
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Technical support knowledge
Telecommunications
Security understanding
Internet of Things
SKILLS
Baton Rouge School of Computers
Baton Rouge, LA • 05/2007
Associate of Applied Science:
Computer Graphics
EDUCATION
• Honor Roll [Semester and Year]
Bachman Bernard Auto Mall - Sales Associate
Greeneville, TN • 09/2015 - 07/2016
The Journey Home Project - Mental Health Counseling Intern Denham Springs, LA • 03/2012 - 03/2013
Marriot Hotel - Guest Service Concierge
Baton Rouge, LA • 07/2010 - 01/2013
Parkland Health And Hospital Systems - Mental Health Support Worker
Baton Rouge, LA • 10/2010 - 01/2012
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
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Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
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Enhanced patient satisfaction by providing compassionate and attentive care.
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Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
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• Built relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy.
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Enhanced client experience by providing empathetic and attentive counseling sessions.
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Supported clients in overcoming personal challenges by employing evidence-based therapeutic techniques.
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Collaborated with multidisciplinary team members to develop comprehensive treatment plans for clients.
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Increased client engagement through skillful application of active listening and communication techniques.
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Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
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Streamlined check-in and check-out processes for improved efficiency and heightened guest experience.
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Collaborated with hotel departments to ensure seamless coordination of guest services, resulting in a more enjoyable stay.
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Promoted positive customer relations by anticipating guest needs and providing tailored recommendations for local attractions and dining options.
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Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
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Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
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Improved patient outcomes with accurate documentation of mental health symptoms and progress.
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Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
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PUBLISHED AUTHOR-POETRESS "FACETS OF
JUPITER"
Collection of poetry
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