System Engineer Server Administration

Claude Edney

215-***-****

******.*****@*****.***

PROFESSIONAL EXPERIENCE

22nd Century Technologies

System Engineer / Admin

State of Missouri - Remote

December 2023 – June 2024

Responsibilities:

·Appview X and Hashicorp for certificate life cycle management

·IAG deployment

·LAMP stack server migration RHEL 7 to RHEL 9

·POS system management – third party vendors such as Pros Pros, Toast

·WordPress site connection administered on Podman

·Office 365 administration

·VMware Horizon client for remote employee setup and troubleshooting

·Jira platform ticketing

·Tidal server administration

·Mob ax term server connection for remoting

·Linux command line log analysis (grep, sed, awk, etc)

·Server Administration both Windows and Linux

·Patching

·PowerShell and BASH scripting

·Widget box creation

·AI chat box creation and implementation including security protocol management

Starbucks

System Engineer

Seattle, Washington - Remote

August 2021 – Sep 2023

Responsibilities:

·Cyberark for server login administration and password administration

·IAG deployment

·Confluence for KB and System Policies

·APIGEE for payment gateways and portal connection

·Backend API security and analytics

·Splunk for error logging and reporting for indexed aggregated data reporting

·Kenna for server scoring and security monitoring

·Nmap with Zenmap GUI for port identification and script scanning

·Jira/ServiceNow ticketing

·PAAS architecture deployment

·Expert of VoIP telephony signaling standards; including SIP, S/RTP, DNS, TCP.

·Tanium CIS Audit resolution for server hardening

·Java JRE/JDK setup for SQL DB server connection

·Verde for server fleet scheduling

·Creating PowerShell scripts for server replication

·Design Wan’s and Lan’s for optimal performance and reliability

·Jenkins for versioning builds for specific pipelines, patching, and installation

·Kubernetes cluster running Linux for enterprise pipeline Jenkins infrastructure

·New Relic for Application traffic monitoring and LTM

·Troubleshooting build issues using ELK and work towards the solution

·Remote server patching

·AD administrator/Azure admin

·Configuring Cisco any connect for remote device network connections

·SharePoint admin including SharePoint shell scripting

·O365 admin including DNS setup, server admin, and migration support

·Agile methodology using sprints

·GitHub for Jenkins server config files, cloud storage access, scripting dependency links

·Splunk for dashboard reporting, log collection, and analysis

·mRemoteNG for fast RDP server access

·Azure MDM administration and VM support

·SQL and MYSQL database connections with ODBC

·Office365 administration including ADFS

·F5 Retail Network for remote VPN setup and troubleshooting using TMS and BASH

·TCL scripting including TMSH shell for server decommissioning

·IIS server administration including App Pool administration for asp.net

·Service now for ticketing

·Jira for internal incident management

Bank of America

System Engineer

Hopewell, NJ - Remote

September 2020 – February 2021

Responsibilities:

·AppviewX for SSL certificate, device, and domain controller server management

·Windows server migration enterprise deployments

·Azure portal administration

·Azure Data Studio

·Azure service bus, Azure VM management

·Agile Methodology including sprint creations in team environments

·Team development using C# and .NET core frameworks

·SQL Studio Management Studio

·Site deployment and maintenance using IIS web server

·Java, J2EE, Core Java, UI, and React for troubleshooting

·Postman for HTTP requests, and calls

·Azure API development

·installing, configure, manage & troubleshooting Microsoft Windows OS, DNS, DFS, NLB and Cluster

·Site minder security, server failover, load balancing, SSO, and clustering

·Redis application for enterprise server cluster data sharing management

·F5 and Big IQ for enterprise server management

·Large scale server management, patching, updating, and network forensic analysis

·Redis server management

·POS system – internal and Clover system

·SQL server management for database troubleshooting

·Silk server management

·Updated and configured all Linux servers to ensure they sent all log information to the ELK(Elastic/Logstash/Kibana) server for security retention and troubleshooting analysis

·Patching for server core and group policy configuration via WSUS connection

·Certificate creation, enrollment, and Secure Socket Layer protection/troubleshooting

·VPS server management and configuration

·Mono and Fiddler for web traffic capture and decryption for remote connections including proxy server management for troubleshooting

·Wireshark and utilizing tcp dumps for packet capture and DNS resolution or network forensics

·Skype Monitoring for Business server

·Azure migration and setup, RDP server remoting, EMC directory syncing and AD management via PowerShell

Keystone Health Home & Hospice

System Engineer

Wyndmoor, PA

April 2018 - September 2020

Responsibilities:

·Bomgar-remote support, jump client to remote into exchange servers

·Apple Configurator for mobile device management

·SQL server management, Print, Fax, and Scan server management

·IT Management training

·Configuring windows virtual desktop synced with hybrid configuration AD

·Statistical Data Analysis using Linear Regression tools – GitHub & R software

·Sophos security management IDS, UTM, XG firewall support

·Brightree EMR solution troubleshooting and certification

·Bit bucket/GitHub for script cloud access, config Jenkins file placement, other script dependency tasks

·Office 365 in an Enterprise environment - particularly Exchange Online.

·Administrating Exchange 2016 –

·Graph Explorer for code troubleshooting for stale devices in the Intune portal

·Intune Company Portal enrollment for devices

·Intune directory troubleshooting/Windows Hello device enrollment

·Intune profile configuration and deployment for mobile devices IOS and Android

·Intune JSON scripting for RBAC profile deployment and site blacklisting/whitelisting

·Intune remote app installment and updating for enrollment devices

·Web platform installer for IIS

·WordPress Administration for main company website

·IIS to support .NET sites for troubleshooting purposes and site hosting purposes

·Administrating an Exchange Online hybrid environment - O365 Security

·Creating Wiki pages within the SharePoint site for internal departments

·Experience working with Federation tools

·Splunk for network forensics using Wireshark, problem diagnosing, security and compliance for graphing and reporting Firewall rule creation and DNS name resolution

·Java scripting using IntelliJ

·Network forensics using Wireshark and Ubuntu for TCP dumps to view incoming network ips

·Testing and Managing server upgrades and patch deployments

·Office 365 Directory Synchronization tool (DirSync)

·JAMF patch policy creation for software updates

·Active Directory Federated Services (ADFS)

·Microsoft Azure Active Directory Connect tool (AD Connect) Experience working with Office Suite - Client support and troubleshooting (Outlook, Outlook for MAC, IMAP, POP3,Mobile Devices)

·Experience with Office/Outlook add-ins (.NET/Com, Modern Add-in deployment)

·Strong knowledge on Networking, Protocols, Authentication (Basic, Kerberos, NTLM) and PowerShell

·Troubleshooting all devices, mobile device management using company policies to keep devices HIPPA and PHI compliant

·Progressive Web App development

·Google and Apple developer member

Comcast

Office 365 System Engineer

Pyramid Consulting

Philadelphia, PA

May 2017 – January 2018

Responsibilities:

·Hosted Exchange Migrations to Office365

·Utilizing Cloud subscription model SaaS

·Citrix receiver application deployment

·Citrix connection troubleshooting including 4.6 version

·Citrix deployment for VM application testing

·Linux vm apps for remote server connection troubleshooting

·Setting up tenant, client, and thin clients for mobile

·Solar wind App management and network monitoring

·Solar wind VM troubleshooting

·POSTMAN for API publishing, monitoring, API documentation

·SQL server management studio setup and troubleshooting

·Troubleshooting Fiddler for web proxy servers

·Remote sessions for troubleshooting using Cisco Webex

·Profile creating, and repairing .pst files in Outlook

·Creating DNS records that direct domains to adjusted accounts

·Connecting and troubleshooting exchange connection settings using Cisco Webex

·Skype for Business VOIP setup and troubleshooting

·Azure Portal password resets, BOX account set up/troubleshooting

·AWS for AMI and SaaS, Secured SharePoint and 1-click SQL deployments

·MX toolbox and Whois software for DNS recording

·Windows Powershell to query DNS information, Manage DNS server roles, DNS troubleshoots

·DNS record adjustments, Wireshark for DNS name resolution and firewall rules

·Nslookup commands to find ip to DNS and ping IP to see if alive on server

·Belarc Advisor for user cpu metrics

·Administrative tasks – New Hire interview, migration scheduling, Consulting

·Cloudera and SAP Vora implementations for big data, real-time analytics, text analytics, OLAP

·AWS Cloud Infra Support common deployments, converting encrypted and decrypted

Promoted to Administrator- Administrative Tasks

·Scheduling mass migrations (50-800 per day)

·Interviewing prospective clients for department

·Managing O365 licensures

·Skykick and AppDirect development for migration assistant tools

·Knowledge base construction for department that is now in current use

·Floor training for new hires

Some other Experience:

Apache Foundation Community (Self Employment)

Dev Ops

2/2017- Present

·Part-time open source

·Application Testing

·Server management

·Linux shell scripting/debugging

·JIRA/Java

·Python3, Python3-pip and testing in virtual environments

·Application Upgrading

·Creating Plug-ins using Eclipse for menu and toolbar creation

·Programming languages used – C# and Python

·JRE installation and environment set-up

·Eclipse, EC2, AWS

·VPS server management

·APIGEE for front end proxy security for application

·API proxy for google cloud accounts

·Apache Tomcat deployment

·JAMF patching for software installation management

·JavaScript DevTools

·Numpy with Pip3 on Ubuntu

·POSTMAN for API creation

·CRUD for GET Http methods for retrievals

·Ubuntu and IIS for web server

·VPS server using LAMP with Digital Ocean to host PHP coded sites

·UFW firewall configurations for SSH on port 22 access for private connections

·WinSCP for file uploading to web server

·Cronjobs for email clients connected to Apache server

·Apache Kafka microservices using REST templates for messaging ques

IT Support Administrator

Suburban General Hospital

Dec 2016 - May 2017

Norristown, Pennsylvania

IT/Printer Technician

HP

Jun 2016 - Nov 2016

Wilmington, Delaware

Responsibilities:

·On-call 3rd shift only

·All Delaware Chase Manhattan/JP Morgan Banks

·Printer repair and maintenance for corporate printers

·Deployment and set up

·Network configuration and server connections

IT Engineer

Operation IT

Mar 2016 - Apr 2016

University of Pennsylvania, Philadelphia, PA

Responsibilities:

·Office 365 system migration

·Windows conversion system 7 to system 10

·Mobile device migration and upgrade for Iphone and Android

·On call temporary position

Information Technology

Vitalyst

Oct 2015 - Feb 2016

Bala Cynwyd, PA

Responsibilities:

·Managed Help Desk Support for major industries including SAP, Charles Schwab, EPA, SEC, Computer Sciences Corporation, and many more.

·Internal Help Desk Support

·Tier 1,2, and 3 level support- help desk support for company based and created software through application support for users

·Software coaching for Microsoft Suite, Adobe software, SharePoint POS, Lotus- troubleshooting software issues and “how to” coaching for users

·Active Directory- Group policy, forest domain and trees, FSMO, Account, AD scripting, AD clean-up and maintenance; coordination, enterprise admin and schema admin

Password, RSA Tokens, and Pin resets and retrievals/Unlock Accounts

·Troubleshooting software problems and software coaching for application users

·Citrix virtual machines for supported company VPNs to check ticket statuses, employee time sheets, and troubleshoot application and connection support

·Cloud based server IT support and ticketing Windows Server Support

·Networking Support- TCP/IP, FTP server Exchange, Active Directory, remote phone support.

Online Teller

Police and Fire Federal Credit Union

May 2015 - Aug 2015

Bensalem, PA

Responsibilities:

·Online Teller- Contract Position

·Personal financial and accounting banking transactions online

·Online technical support- web browser troubleshooting, online connection troubleshooting for personal computers, transaction corrections for online account transactions

·Mobile technical support and phone support- support for mobile device and phone banking, pin reset and account enrollment, alerts and updates, connection troubleshooting, settings configurations for bank transactions

·Full online support for transaction applications, CRM, and salesforce.

Information Technology

Medical Direct

Nov 2014 - May 2015

Philadelphia, PA

Responsibilities:

·2nd and 3rd shift/IT-Customer Service

·Customer Service

·IT/Network Admin for online dialer, que online connections Medical device upgrade sales

·Active Directory- Group policy, forest domain and trees, FSMO, Account, AD scripting, AD clean-up and maintenance; coordination, enterprise admin and schema admin Group Policy Administration

·Network administration – small private network

·Cisco storage and system configuration

·Sage MAS90 for A/P, Credit card transactions

Information Technology Specialist

1&1 Internet, Inc.

Jul 2012 - Dec 2014

mosBlue Bell, PA

Responsibilities:

·CRM- scalable use of emails, business documents, widgets, website building content and management Customer Service outbound

·Coordinated Salesforce software for lead lists

·Inside Salesperson of the week 6 weeks in a row

·Inside sales marketing top earner for website sales

·SEO,SEM,Social Media Marketing experience

·working as a client support analyst in busy tech call center or related experience.

·experience troubleshooting in a client/server environment tech

·Cisco storage, system configuration

·Active Directory, Exchange- user account status, password resets, unlocks

·experience working with MS SQL previous data-center experience such as installing and configuring server hardware and operating system

·Basic Computer Skills - CompTIAA

Migration Technology Specialist

1&1 Internet

Blue Bell, PA

Responsibilities:

• Legacy system setup for Windows XP machines

• Novell edirectory configuration for archive files access

• RBAC troubleshooting to enable older user to access archives

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Education details:

·Bachelors degree from the Art Institute in Digital communication and media – 2007.

·Data Analytics Certificate Harvard University, T Chan School of Medicine 2017

·C Programming Certification Dartmouth Univeristy 2018

·Innovation and IT Management Indian Institute of Management Bangalore 2018

·Associates Degree from Morehouse college in Business management - 2001

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