Customer Service Financial Analyst
Resume:
Dorothy Faye Skolaut
***** *********, ********* ***** *****
Email: ***************@*****.***
specialist customer billing
An experienced financial analyst seeking an opportunity to utilize experience, skills and knowledge while working with a cutting-edge organization. Habitually maintains a positive attitude while interacting with a high level of diverse individuals in a business environment.
Key Strengths
Meticulous Attention to Details
Time Management/Analytical Skills
Exceptional Customer Service
Flexibility and Adaptability
Sharp Problem Solver/Troubleshooter
Strong Communication Skills
Organizational Skills
Energetic Team Player
Professional Experience
AMN HEALTHCARE
MAY 2022 – PRESENT
BILLING SPECIALIST
Responsible for entering timecards for our clients.
Understands and comprehend the detailed billing needs for each client.
Adherences to strict deadlines to deliver invoices and reports on time.
Utilizes Microsoft Excel to research and respond to inquiries and issues.
Multi-tasks dozens of inquiries and tasks to bring to issues to closure.
Builds strong, trusting, and professional relationships with Healthcare Administrators and Vendors nationwide.
Resolves disputes from customers in a timely and courteous fashion.
Approves Interim Leader expense reports, accurately and timely, ensuring job codes and expense types are accurate and determining billable and non-billable expenses and ensures compliance with policies related to expense reimbursement.
Performs monthly reconciliations between the 3rd party billings platforms and the internal accounting software (i.e. ensure completeness and accuracy of financial data reported on our P&L.
Assists in special projects and other related duties as assigned
US LEGAL SUPPORT
OCTOBER 2020 – MAY 2022
CLIENT SERVICE COORDINTOR
Investigate and research problems thereby ensuring proper corrective action is taken
Quickly handle client inquires and resolve any issues, including discrepancies in invoices
Adhere to follow-up procedures for job assignments in progress
Set up new client accounts via the company portal
Direct, coach, and prepare new clients to use portal features
Complete front-end processing for settled cases
Perform transcript/video status checks
Field incoming inquiries from clients around price quotes for jobs that have already been performed
Work with other departments as needed to swiftly resolve issues and/or requests
Work efficiently and suggest improvements to workflow process
Express genuine interest and retain the knowledge of the type of legal services offered
Perform other duties as assigned by management
SCHLUMBERGER TECHNOLOGY CORPORATION
AUGUST 5, 2019 - MAY 18, 2020
BILLING CLERK
Create and process detailed customer invoices for billing.
Address/Resolve customer concerns as regards to rejected invoices.
Provide solutions to internal/external customers regarding questions, disputes or involving options.
Provide a high level of customer service by providing a thorough attention to issues and requests.
Solve complex billing problems and interact collaboratively with team members and customers.
Perform other duties as assigned.
Assist in facilitating team meetings.
Meets department’s attendance and punctuality standards.
Allow flexible availability to accommodate work schedule, when necessary.
Assists team members with their list of customer tickets needing to be invoiced.
STEWART J GUSS ATTORNEY AT LAW
MARCH 26, 2018 – FEBRUARY 2019
INTAKE SPECIALIST /ACCOUNTS PAYABLE CLERK
Reconciles processed work by verifying entries and comparing system reports to balances.
Charges expenses to Accounts and cost centers by analyzing invoice/expense reports.
Recording entries into Quickbooks
Verifies vendor accounts by reconciling monthly statements and related transactions.
RICOH- USA
JUNE 12, 2002 - MARCH 2, 2018
SENIOR SPECIALIST CUSTOMER BILLING REPRESENTATIVE/CONTRACT ADMINISTRATOR
Handle customer inquiries; provide timely customer service support on issues related to billing, order status, delivery, cancelations, and Obtain meter reads, purchase order numbers and other billing information.
Create and maintains contract records and billings.
Answers incoming calls from internal or external customers regarding questions or invoicing/options and proactively resolves all outstanding issues.
Request credit memos for any erroneous or changed billing.
Maintains database integrity by ensuring verification of customer information and file maintenance (contact information, customer account changes, addresses, phone#, equipment ID#) and forward as necessary.
Works with Ricoh locations to resolve discrepancies in billing information
Meets department’s attendance and punctuality standards.
Allow flexible availability to accommodate work schedule, when necessary.
Makes daily contact with Sales personnel, operations personnel, sales, operational management and internal
personnel, sales and operational management and internal personnel to resolve issues and answer questions.
Deletes maintenance/contract data when equipment has been removed.
Reports unbilled contracts information to Management on a monthly basis.
Promotes other company products and services.
Some overtime is required to meet deadlines.
Performs other duties as assigned.
Provides complex reporting/spreadsheets as requested by customer and /or Sales professional.
May assist in coaching/mentoring junior peers.
May assist in facilitating team meetings/huddles.
Creates efficiencies in interdepartmental practices and processes.
Assists team members with resolution of customer issues and more complex problems.
EDUCATION
LAGRANGE HIGH SCHOOL 1979- LAGRANGE TEXAS USA
SKILLS
Accounts Receivables/Accounts Payable /Billing Coordinator
Call Center Experience
Oracle 9.1
Collections/Research Abilities
Microsoft Office/Word/Excel/Outlook
Quick books
RB/MR
Capable of Handling Large Volume of Invoices.
Strong Written and Verbal Communication Skills
High Customer Service Standards
Spreadsheets & Summary Reports
SAP 750
OMD
Needles
Zendesk
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