Customer Service Administrative Assistant

Leticia Santiago

Education

Certified nursing assistant: Coursework included: software applications: medical terminology: CPR, First Aid and Blood Borne Pathogens training.

Bulkeley High School, Hartford Ct 06114 (1998)

Qualifications and Specific Skills set.

Customer service representative and leadership trained.

CPR, AED, and first aid certified.

Vital signs, HIPPA confidentiality

Computer proficiency

Cash Handling Accuracy, HEALTH SERVICES PROFESSIONAL

Bilingual English and Spanish, Administrative Assistant

Professional Summary

Solid grasp of best practices in customer service with ability to treat others with dignity and respect.

Unquestionable honesty and dedication to company

Distinguished from others by intensity of commitment and devotion to improving the quality of life of others.

Adapt readily to new challenges and thrive in fast paced environment.

Meticulously organized, effective time management

Premium Home Aides and Companions 11/2019 to 12/2020

Schedule coordinator

Interview perspective PCA

Call perspective clients, up 150 calls daily

File applications

Monitor PCA clock in and out.

Assist PCA with hiring processed, ran background checks and employment documentation.

Catholic Charities 12/2020 to 07/2021

Executive Assistant

Filed paperwork.

Assisted program director with appointments.

Worked with refugee community, figuring out how to obtain assistance with citizenship paperwork.

Helped refugees with filling out their personal paperwork.

Ran groups for teenage girls in the community.

Front Desk Hartford CT

Handling Phone calls of Customers and clients.

Data entry and documentation, Update the appointments.

Answering calls. (Inbound and outbound calls)

Making appointments.

Helping client’s /customer basic needs & services.

Multi skilled Administrative Assistant /Nursing assistant,

Intercommunity Inc, East Hartford, CT 06108 Jul 2009- Aug 2018

Non-Profit drug and alcohol detoxification facility, interview perspective clients to determine eligibility.

Admit and discharge clients, preparing and processing documentation using in house database system (carelo Nov2021gic, greenway).

Inventory admitted client’s personal belongings and store.

Record vital signs and report abnormalities to RN on duty.

Prepare light snacks, serve clients, and clean up common areas upon meal completion.

Form strong bond with clients due to treating them in fair and non- judgmental manner. Responsible for answering phones and making appointments.

Testing client’s urine to determine what type of substance the client is using.

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