Customer Service Event Planning
Resume:
DEE MEADOWS
SKILLS
• Spreadsheet development
• Database entry
• Billing and Invoicing
• Event Planning
Knowledge of the general operations
and procedures of a professional
office.
•
Demonstrated knowledge of business
English, spelling, punctuation, and
grammar.
•
Knowledge of the operation of
commonly used office equipment,
especially the use of personal
computers for word processing and
spreadsheet applications.
•
Some knowledge of the purposes,
policies, and regulations of a Public
Housing Agency (PHA) is helpful, but
not required.
•
Knowledge of report preparation
techniques and procedures and a
demonstrated ability to prepare
professional and technical reports,
board resolutions, and other
documents.
•
Knowledge of report preparation
techniques and procedures and a
demonstrated ability to prepare and
evaluate professional and technical
reports and other documents.
•
Ability to accurately and rapidly
compose effective correspondence.
•
Demonstrated ability to take accurate
meeting notes and dictation and,
promptly, and accurately transcribe
them into documents ready for
distribution.
•
Ability to work independently and in
group settings and use sound
•
A Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the New Bern Housing Authority. Uses appropriate judgment & decision-making under the level of responsibility.
Customer Service: Provides timely, courteous, and quality service to all internal or external customers by anticipating individual needs, following through on commitments, and ensuring that our customers have been heard.
Communication: Employee is prepared, clear, concise, and organized in all facets of communication to fully establish understanding. Actively listens and understands the audience to adapt the message appropriately. Communicate information with appropriate personnel promptly. Teamwork: Actively participates and collaborates across boundaries and works toward achieving common goals. Ms. Meadows is adaptable and open to new ideas and approaches. Ms. Meadows is aware of changes that impact internal and external customers and effectively communicates the impact when working as a team.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness. Holds oneself personally responsible for one's work and does a fair share of work.
Safety Awareness: Employee is cognizant of his/her surroundings. Follows proper safety procedures and considers the safety of self and others. Identifies, communicates, and assists in the correction of any safety concerns where appropriate.
Dedicated employee who receives supervision and assignments from the Executive Director. Courses of action, deadlines, and priorities are set by established HUD or New Bern Housing Authority procedures, the Executive Director, or the employee, depending on the assignment. Routine duties are initiated and completed by the employee without supervisory direction. Instructions to the employee may be general or specific. Complex problems or situations not covered by instructions are usually researched by the employee, and/or referred to the supervisor for concurrence. The employee's work is reviewed periodically for accuracy, completion, and compliance with policies and procedures. Dedicated administrative professional with successful experience in fast- paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
WORK HISTORY
CONTACT
Maysville, NC 28555
*******@*****.***
judgment in decision-making and
problem-solving.
Ability to present ideas clearly and
concisely, in English, both orally and
in writing.
•
Ability to effectively communicate
with all levels of employees and
explain organizational policies,
procedures, and initiatives.
•
Ability to establish and maintain
effective working relationships with
co-workers, vendors, consultants,
contractors, residents, HUD, and local,
state, and federal officials; ability to
communicate with people from a
broad range of socio-economic
backgrounds.
•
Ability to understand, act on, and
interpret policies, regulations, and
procedures as set forth by the New
Bern Housing Authority and/or HUD.
•
Ability to assist in planning,
promoting, and evaluating New Bern
Housing Authority's goals, objectives,
agency plans, etc. as related to the
executive office.
•
Ability to work productively in less
than ideal conditions, e.g. noise, high
traffic areas, etc.
•
CERTIFICATIONS
• CNP - Certified Notary Public
NAHRO e-Learning: Preparing for
Lease Termination, Hearing & Trail,
NAHRO - March 6,2019
•
Managing maintenance Training -
November 14, 2014
•
Public Housing Specialist, Nan McKay
- 8/27/2010
•
Operating Budgets, AHACPA -
9/14/2023
•
June 2008 - Current
Office Administrative New Bern Housing Authority, New Bern, NC Streamlined office processes by implementing efficient filing and organizational systems.
•
Reduced errors in documentation by meticulously proofreading and editing written materials.
•
• Oversees the day-to-day office management of the Executive office. Interacts with and coordinates communication with the Board of Commissioners, the Department of Housing and Urban Development
(HUD), the Mayor's office, Congressional staff members, New Bern Housing Authority staff, customers of the New Bern Housing Authority, and the general public.
•
Provides administrative support for the New Bern Housing Authority's including recordkeeping, document generation, data tracking, follow- up, telephoning, mailing and filing as assigned; identifies administrative needs of the department and develops appropriate solutions or recommendations
•
Provides clerical and administrative support to the Executive Director, including preparatory work for the Board of Commissioners Meeting, staff meetings, submit month reports, etc.
•
Manages the procurement process for the agency, solicit and received quotes for purchases. Prepares request for proposal and conducts the scoring process.
•
Provides customer service and answers questions from New Bern Housing Authority residents and applicants. When appropriate, directs questions and issues to internal or external party for resolution.
•
Coordinates with the Executive Director New Bern Housing Authority recruiting events; posts job ads and receives resumes and job applications; schedules job interviews and assists with coordinating interview process; coordinates drug testing, background checks, and reference checks.
•
Leads new employee onboarding, including coordinating the setup of employee log-ins, workstations, email addresses, etc.
•
Processes all materials necessary for meetings and distributes minutes of meetings.
•
Processes and appropriately routes Executive Office mail received by New Bern Housing Authority.
•
• Processes vendor invoices for payment.
Coordinates the distribution of information coming in and out of the Executive office.
•
Prepares correspondence of a general, specialized, and confidential nature.
•
Performs various clerical jobs such as filing, telephone screening, greeting, etc.
•
Receives calls and responds to inquiries from staff, commissioners, residents, customers, etc.
•
• Performs other related duties as assigned.
EDUCATION
June 1993
GED
Craven Community College, New Bern, NC
Contact this candidate