Customer Service Patient Care
Resume:
Antonio Buckley
Oak Park, MI *****
************@*****.***
My career goal is to take a sales, or customer service position, and grow it into a management or leadership role within a company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Patient Care Representative
Birdi - Plymouth, MI
November 2023 to May 2024
Inbound agent that handles incoming calls regarding ordering medication, setting up profiles for patients, processing payments, and answering questions regarding orders, medications, billing, etc. Intake Coordinator
Legal Help for Veterans - Northville, MI
March 2022 to September 2023
Inbound and outbound calls regarding gathering info for potential clients. Scanning and uploading documents for potential client’s. Answering questions regarding clients cases, and also make sure they are updated on what it’s happening with their case. Also handle any inquiries requested to assist the other staff.
Supervisor
Harland Clarke - Livonia, MI
January 2022 to February 2022
Ensure specialist are performing task as need.
Coach specialist when there are errors in there job function. Assist with minor to medium IT task.
Update leadership as to performance of specialist, and overall numbers in relations to specific campaigns. Assist with new specialist onboarding.
Provide contract employee feed back and updates as needed or required. Handle calls for campaigns when needed.
Level 3 Specialist
Harland Clarke - Livonia, MI
November 2021 to December 2021
Assist Supervisors with day to day task.
Ensure specialist are performing task as need.
Coach specialist when there are errors in there job function. Assist with minor IT task.
Update leadership as to performance of specialist, and overall numbers in relations to specific campaigns. Assist with new specialist onboarding.
Handle calls for campaigns when needed.
Associate Banker
Rocket Companies - Detroit, MI
July 2021 to September 2021
• Make a high volume of outbound calls
• Transfer potential clients to bakers for further assistance Team Lead - Special Handling
AllianceRx Walgreens Prime - Canton, MI
January 2019 to July 2021
• Responsible for assisting fellow team members with patients coverage/responsibility for service issues within established procedures and practices, which may include handling escalated calls to support operations for Core, Special Handling, and FEP agents ship mode errors, error reports, Windshields/ coaching opportunities, and support with CMS monitoring
• Oversees the more complex issues related to coverage/responsibility for services and assist with issue investigations
• Under the direction of the Supervisor provides support to patient care coordinators and assists with completion of operational duties, including, but not limited to recording /processing orders providing pricing, availability, scheduling information to coordinate patient care
• Assist supervisors with department schedules and reviews/adjusts workflow balance based on business needs
• Train and assist with the training of new hires for the department Patient Care Specialist - Special Handling
AllianceRx Walgreens Prime - Canton, MI
January 2018 to January 2019
• Make a medium to high volume of outbound calls, and meet quality expectations
• Handle a medium to high volume of incoming calls and meet quality expectations
• Handle email & fax communications
• Access various REMS portals to verify and obtain info related to patients and medications Patient Care Coordinator
Walgreens Specialty Pharmacy - Canton, MI
November 2016 to December 2017
• Make a medium to high volume of outbound calls and meet quality expectations
• Handle a medium to high volume of incoming calls and meet quality expectations
• Handle email & fax communications
Call Center Customer Service Representative
CONSUMER CREDIT SERVICES - Troy, MI
March 2016 to November 2016
• Make a high volume of outbound calls
• Pre-qualify customers for cash advances
• Make qualified transfers to lender
• Make unqualified transfers to credit repair company Customer Service Representative
ProtectCell - Novi, MI
July 2014 to September 2015
• Handle a medium to high volume of incoming calls and meet quality expectations
• Assist members with claims for replacement cellular devices, and making payments on plans
• Sale plans to new or returning members
• Deescalate and/or resolve member issues
Customer Service Representative
Insight Teleservices - Southfield, MI
March 2014 to May 2014
• Solicit donations for various charities
• Handle a high volume of outbound calls
• Meet sales quotas that were assigned
Verizon Wireless Customer Service Representative
Aditya Brila Minacs - Farmington Hills, MI
May 2013 to October 2013
• Retain customers business
• Upgrade cellular devices and change plans
• Meet sales quotas and quality expectations
Assistant Manager
Integ Security - Livonia, MI
June 2010 to April 2013
• Manage a crew of 15 to 20 telemarketers
• Import and export data for the dialer system
• Assist with training of new hires
• Schedules and Payroll
Telemarketer
Capitol Communications - Warren, MI
February 2010 to June 2010
• Solicited donations for various charities
• Handle a high volume of outbound calls
• Meet sales quotas that were assigned
Education
High School Diploma
Ferndale High School - Ferndale, MI
2000 to 2002
Skills
• Employee Orientation (2 years)
• Salesforce
• Interviewing
• Assistant manager experience (5 years)
• Organizational skills
• Customer service (10+ years)
• Customer service
• Typing
• Cold Calling (2 years)
• Leadership
• Upselling
• Communication skills
• Telemarketing (5 years)
• Microsoft Excel
• Mobile devices
• Recruiting (2 years)
• Organizational skills
• Outbound Sales (5 years)
• Salesforce
• Communication skills
• Banking
• Negotiation
• Customer relationship management
• Windows
• Sales
• Inside sales
• Clerical experience
• Word processing
• Filing
Contact this candidate