Customer Service Secret Clearance
Resume:
Elvira Felix
Tucson, AZ *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Manufacturing Tech/Process Technician
Raytheon Missile Systems
July 2006 to October 2019
Maintaining a secret clearance that is required to perform varies jobs inside a Closed area. Preparing and masking varies parts to be painted and sold to various government contractors. Ability operate press machines, grit blaster, sander, ply cutter. Required to maintain the quality and integrity of all engineering documents and its parts. Inspecting test equipment, assemblies, and others types of products made at the facility, following the products planning. Ability to read and understand mechanical drawings and electrical drawings. Mixing chemicals using a hand mixer, scales, degasser, a special program only used by Raytheon to account for the accuracy of each formula, these materials are than labeled and packaged properly according to planning and used on products throughout the facility. Methodically making program specific parts. Training current and new employees on certain job task. Ability to meet deadlines upheld threw Government and Defense contractors. Custodian
An entry-level position that required maintaining a secret clearance. Providing quality customer service to all types of employees at Raytheon Missile Systems Sites. Ability to maintain a valid Arizona driver's license. Ability to use and maintain various types of cleaning equipment and chemicals. Part of the floor crew from waxing surfaces and carpet cleaning. Cleaning areas such as offices, lobbies, breakrooms, restrooms, hangers, shop floors, and labs. Kelly Services Temp Receptionist
Directly under the Security Department at the Raytheon Missile System Tucson plant site; greeting current, potential employee’s, contractors, government officials and military personnel in the front lobbies throughout the plant site. Checking badges for accuracy or verifying specified personal and issuing appropriate badges, checking any suspicious bags entering the facility. Answering incoming calls, received and sign for packages
Student Services Technician
Pima Community College
June 2002 to July 2006
Interact with students regarding the admissions process and respond to questions. Duties include providing quality customer service, determine residency status and its proper documentation; determine status of students entering Pima (continuing and/or transfer) apply appropriate procedures for Western University Exchange (WUE), non-credit/credit courses; interpret eligibility status from varies types of Visas for educational purposes; assist students in identifying the appropriate degree plan; interpret Veterans Affairs
(VA) eligibility.
Also interact with students regarding the registration procedures utilizing Banner, determine the appropriate processes for non-credit/credit, dual enrollment, audit, withdrawals, and overriding holds. Assist students with processing Change of Student Data. Maintain accuracy of count process
(collections, input, and monitoring)
Assist student at the Financial Aid front counter, assuring the completeness of pertinent information for verifications, dependency overrides, income reassessments, appeals, and loans (Perkins, Stafford, and Direct). Provide specific information to the students regarding their particular financial aid status drawing on quality customer service skills (one-on-one and telephone). Assure the timeliness of fulfilling students' requirements by processing information such as the daily log, application deadlines, master promissory notes, and entrance/exit counseling. Assist with the implementation of an automated data collections system and responsible for its proper working order. Supervise the workflow of student aides for Admissions/Registration, and Financial Aid (filing, data count, mailing official transcripts, shredding, and the distribution of financial aid monthly calendars). Maintain the Assessment Center data base, assuring student information is consistent with identity; identify the appropriate assessment to provide students, offering general directions about the assessment process. Compile and input results of test scores into Banner. Prepare testing materials for student at the Testing Center and administer students' tests, log and file. Manage the East Campus Information Desk providing handouts relative to Pima's policy and procedure for Advising, Financial Aid, Admissions, Registration, Assessments and New Student Orientation. Identify and advise on the appropriate coursework for degree pre/co-requisites, and AGE requirements for transfer and/or degree at Pima. Provide assistance to students in navigating through their own Banner account for the purposes of monitoring their own academic standing. Student Services Specialist
In a six -month assignment, prepared degree audits for graduation applicants and submitted for processing to District, informed students of graduation criteria including met/unmet required coursework for degree. Inputting and drawing official transcripts, grade changes, and class rosters. Processed verification documents for Financial Aid, assuring appropriate documentation was included, and information was consistent and valid with FAFSA application. Compiled appropriate documentation for determining dependency overrides.
Office Specialist II
Coordinated and prepared the East Campus monthly schedules for the Financial Aid Workshops and Help-Sessions. Compiled materials essential for student information related to workshops; assisted students in completing a FAFSA application and assisted students with monitoring its process through Banner, answered phones for Financial Aid responding to questions about status for appeals, verifications, and missing information. Input students' information into banner, prepared correspondence to students for Coordinator such as appeals and missing documentation, critical to completing a student file. Prepared college and federal works-study Personal Action Form (PAF), maintained accurate filing system and storage of PAFs, and performed other secretarial duties as required for Financial Aid Coordinator.
Student Aide
Answered incoming calls, responded to students' inquiries regarding Admissions, Registration, residency requirements, and basic admissions process. Reset
Personal Identification Numbers (Pins), produced unofficial transcripts, and generated student, staff, and faculty photo identification cards. Performed varies clerical duties including the preparation of the Financial Aid Log which requires the ability to identify varies tax forms and associated documents; input student data for both Financial
Aid and Admissions; setup a comprehensive filing system for both units; complied information and materials pertinent to Admissions, Registration, and Financial Aid (degree criteria, FAFSA applications, verifications, income reassessments, appeals, dependency overrides, entrance/exit counseling, Perkins, Direct, and Stafford loans); assisted Financial Aid Coordinator with generating appeal letters to students. Maintained ample inventory of departmental supplies, managed the purging and shredding of confidential information, and the organization of storage room. Responsible for the maintenance and proper working order of the office equipment.
Accounts Receivable Secretary
University of Arizona Extended University
August 2001 to December 2002
Secretarial duties included filing, answer incoming phone calls, prepared and processed purchase orders, served as liaison for the department and other
University units. Prepared computer classrooms for use assuring that the equipment was in proper working order, assisted students with computer courses in the capacity of a classroom aide, and replenished materials and supplies for students.
Office Aide
University Medical Center
August 1999 to December 2000
Required to uphold quality customer service to elderly and terminally ill patients. Responsible for maintaining patient database regarding medical and personal information. Maintained and monitored the scheduling and canceling of patient appointments, cultivated the communication with patient for updated information effecting their medical treatment. Created and established patients' medical files assuring confidentiality and completeness of information. Responsible for all incoming calls using a ten multi-line phone system. Education
Associates in General Studies in General Studies
Pima Community College
2016
Sunnyside High School
2002
Skills
• Computer literate, with the ability to use Access, spreadsheets in Excel, Microsoft Word, Banner(student/staff module), ability to resolve students complex issues regarding the processes in Admissions/Registration, Financial Aid, Assessments/ Testing using independent judgment. Prism (Raytheon)
• Manufacturing
• Quality Control
• Quality Assurance
• Word
• Excel
• Inventory
• Maintenance
• Assembly
• fast learner
• Machine Operator
• SAP
• Custodial Experience
• Residential Cleaning
• Home Care
• Babysitting
• Meal Preparation
• Commercial Cleaning
• Food Preparation
• Senior Care
• Quality Inspection
• Caregiving
• Administrative Experience
• Office Management
• QuickBooks
Certifications and Licenses
Driver's License
Assessments
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Receptionist — Familiar
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Reliability — Expert
December 2019
Tendency to be dependable and come to work
Full results: Expert
Work motivation — Expert
December 2020
Level of motivation and discipline applied toward work Full results: Expert
Manufacturing: Quality inspection — Familiar
December 2020
Making precise measurements, reading prints, and making pass/fail decisions. Full results: Familiar
Front desk agent (hotel) — Proficient
May 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Work style: Reliability — Proficient
February 2021
Tendency to be dependable and come to work
Full results: Proficient
Customer focus & orientation — Highly Proficient
November 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Workplace safety — Familiar
December 2020
Using safe practices at work
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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