Customer Service Front Desk
Resume:
V
Tracy
Vickers
Looking For A
Change
***********@*****.**
m
Columbus, OH 43229
SUMMARY
Polite and accommodating customer service bringing 15 years of experience in hospitality settings. Sincere and helpful when working with guests, clients and patients. Knowledgeable about handling customers and solving issues that could arise. Currently looking to work in a real estate or related office because I am interested in getting a real estate license. SKILLS
Listening skills
Cash transactions
Problem solving
Customer service
EXPERIENCE
Front Desk Receptionist
Columbus, OH
Extended Stay America/ Jul 2022 to Current
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests. Responded to inquiries and room requests made online, by phone and via email. Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Administrative Assistant
Coshocton, OH
J&S Home Services / May 2013 to Mar 2019
Provide estimates on foreclosed homes for repair
Inspect homes and report any damage
Provide daily schedule and deadlines for work tasks Daily communication by email or phone about work progress Negotiate contracts for repairs
Certified Nursing Assistant
Zanesville, OH
Autumn Health Care/ Feb 2001 to Apr 2013
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate. Transfer patients using assistive devices
Aid with doctor appointments, field trips, and social activities EDUCATION AND TRAINING
Associate of Applied Science: Business Marketing/ Marketing Management Zane State College May 2004
Zanesville, OH
MILITARY
United States Navy veteran
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