Customer Service Representative

Khatina Anderson

*** ******* *****, *********, **, USA, Kennedale, Texas, United States, tx • 817-***-**** • ***********@*****.***

Customer Service Representative

Customer Service Representative with over 20 years of experience in various settings from face to face, and working from my quiet home office. I'm looking to obtain a position that will allow me to utilize my strong interpersonal skills demonstrated through past work experience, and the ability to think analytically in fast paced environments. WORK EXPERIENCE

Dia&Co • 04/2019 - 08/2022

Senior Stylist

TKT Trucking • 07/2012 - 04/2018

Administrative Assistant to Chief Executive Officer Fancy Hands • 01/2009 - 02/2016

Virtual Personal Assistant

Highpoint Preparatory Academy • 04/2009 - 05/2011

Supervisor/Substitute Teacher

• Attended monthly meetings to ensure customer satisfaction

• Curate style boxes of clothing items specific to the customer's profile preferences

• Maintain client relationships to increase returned visits Attend additional training classes off site to ensure I am up to date with product knowledge and more

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• Maintain contact with clients,

• Dispatched drivers to locations,

• Answered telephone and emails on behalf of the Executives

• Organized internal and external meetings, and travel plans

• Worked with other members of the team to provide seamless support for the company

• Monitored inventory and placed orders when needed

• Exercised good judgment when handling confidential matters Accepted assignments from clients and performing them as quickly as possible, ranging from restaurant reservations to transcribing an audio recording

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• Before and after school care provider

• Substitute teacher for grades K-12

Quicktate • 06/2007 - 03/2010

Transcription

Accountnow INC • 02/2008 - 08/2009

Account Specialist

Public Opinion Research • 06/2007 - 01/2009

Surveyor

Small Business Administration • 09/2004 - 01/2005

Temp Paralegal

Vecchio & Vecchio, Attorneys at Law • 03/2004 - 07/2004 Intern

Law Offices of Rhonda Hunter and Brenda L. Thompson • 04/2004 - 06/2004 Intern

Sprint PCS Call Center • 08/1998 - 07/2002

Billing Specialist

• Transcribed audio messages, notations, and dictations, etc. into regular texts

• Provided information to customers about their bank accounts

• Communicated with them via email and over the phone

• Provided any information needed regarding payments and deposits

• Provided resolutions to any discrepancies

• Assisted in setting up new Master card and Visa accounts

• Data entry and IM chat

• Spoke to clients regarding their disaster assistance loans

• Maintained clients case files

• Prepared legal documents regarding clients properties

• Research

• Worked on Personal Injury, Family Law, and Probate cases

• Interviewed clients

• Drafted correspondence and prepared various legal documents

• Research

• Maintained case files, and filed paperwork

• Maintained case files

• Greeted clients and Interviewed potential clients

• Assisted attorney in duties around office

• Drafted legal documents

• Respond to customer complaints through email and over the phone

• Activation of new Sprint accounts

Telequest Teleservices • 10/1997 - 08/1998

Sales Representative

NCM Group • 04/1995 - 07/1996

Sales Representative

EDUCATION

Paralegal Diploma

Arlington Career Institute

in Basic studies

McNeese State University

in Courses Studied : English II, Psychology

Tarrant County Junior College

in General Education

James Bowie High School

SKILLS

50-55WPM, Analytical Thinking, Clarify, Computer Proficient, Conflict Resolution, Customer Service, Excel, Excellent Written Communication, Express Scribe, G-suite, Internet, Interpersonal Skills, Microsoft Office, Microsoft Outlook, Multi-line Telephone, Multi screen experience, Power Point, Pro Doc, Scheduling, Slack, Verbal Communication, Westlaw, Zendesk

• Assisted customers with technical problems

• Assisted supervisor with floor support and call escalations

• Billing inquiries, as well accepted payments on accounts

• Data Entry

• Confirmed subscriber's information about their business magazine

• Encouraged customers to upgrade their Beneficial Bank accounts

• Accepted donations from those who contributed to the funding of Channel 13 PBS

• Encouraged customers to sign up for book of the month club

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