Customer Service Operations
Resume:
Douglas Eugene Lindsey
Lorton, VA 22079-1831
Cell Phone: 269-***-****
E-Mail: *******.**********@*******.***
WORK EXPERIENCE:National Express Transit,7307 Highland Street,
Springfield, VA 22150
Start: 07/01/2024 – 08/05/2024
Work Schedule: Full Time
Supervisor: N. Ashley Fernandez Operations Manager
E-Mail: *******.*********@**********************.***
www.nationalexpresstransit.com
Phone: 703-***-****
Cell: 571-***-****
POSITION RESPONSIBILITIES:
Drives WEDRIVEU PARATRANSIT DRIVER
Provides excellent Customer Service.
Adheres to National Express dress code.
Follows all company policies, procedures and management direction,
including all fleet and safety Policies.
I am compassionate & Care for seniors. I enjoy helping and working with
the senior population. Assist residents getting on and off the van,
utilizing the appropriate and safest mode for assistance. This may
include using a lift, ambulation, and/or physical transfer.
Ensures customers are picked up and transported to their destinations on
time.
I access electronic trip manifests to view pick up and drop off times
and locations, passenger details and shared ride information, and to
update trip status. Dispatchers know where our vehicles are in real-time
and can adjust to the constant changes that present themselves during
the day. This provides the ability to organize and coordinate their
route and route priorities to maintain the most efficient and
productive process.
Maintains a safe driving and working environment, including PPE
(Personal Protective Equipment).
Completes bus trip log.
Completes required route in a safe and efficient manner.
Maintains the cleanliness of the interior and exterior of the bus.
I fill out daily inspection log at the beginning of each trip and post
inspection at the end of each day and turn in daily forms when
completed.
Douglas Eugene Lindsey
7639 Highland Woods CT Apt C1
Lorton, VA 22079-1831
Cell Phone: 269-***-****
E-Mail: *******.**********@*******.***
WORK EXPERIENCE:MV Transportation,12011 Government Center Pkwy,
Fairfax,VA 22035
Start: 04/08/2023 – 06/28/2024
Work Schedule: Full Time
Supervisor: Kelsey Robillia
E-Mail: ******.********@*********.***, www.mvtransit.com,
Phone: 703-***-****
POSITION RESPONSIBILITIES:
Drives FASTRAN PARATRANSIT DRIVER
Provides excellent Customer Service.
Adheres to MV Transportation dress code.
Follows all company policies, procedures and management direction,
including all fleet and safety Policies.
I am compassionate & Care for seniors. I enjoy helping and working with
the senior population. Assist residents getting on and off the van,
utilizing the appropriate and safest mode for assistance. This may
include using a lift, ambulation, and/or physical transfer.
Ensures customers are picked up and transported to their destinations on
time.
I access electronic trip manifests to view pick up and drop off times
and locations, passenger details and shared ride information, and to
update trip status. Dispatchers know where our vehicles are in real-time
and can adjust to the constant changes that present themselves during
the day. This provides the ability to organize and coordinate their
route and route priorities to maintain the most efficient and
productive process.
Maintains a safe driving and working environment, including PPE
(Personal Protective Equipment).
Completes bus trip log.
Completes required route in a safe and efficient manner.
Maintains the cleanliness of the interior and exterior of the bus.
I fill out daily inspection log at the beginning of each trip and post
inspection at the end of each day and turn in daily forms when
completed.
WORK EXPERIENCE: Apple Bus Co.,3711 Gembrit Cir, Kalamazoo, MI 49001
Start: 05/30/2022 – 02/24/2023.
Work Schedule: Full Time/Part Time
Supervisor: Jerry Daniels, ******.*******@***************.***
Phone: 269-***-****
POSITION RESPONSIBILITIES:
Provides excellent Customer Service.
Adheres to Apple Bus dress code.
Follows all company policies, procedures and management direction,
including all fleet and safety Policies.
I am compassionate & Care for seniors. I enjoy helping and working with
the senior population. Assist residents getting on and off the van,
utilizing the appropriate and safest mode for assistance. This may
include using a lift, ambulation, and/or physical transfer.
Ensures customers are picked up and transported to their destinations on
time.
Maintains a safe driving and working environment, including PPE
(Personal Protective Equipment).
Completes bus trip log.
Completes required route in a safe and efficient manner.
Ability to organize and coordinate their route and route
priorities to maintain the most efficient and productive process.
Maintains the cleanliness of the interior and exterior of the bus.
I fill out daily inspection log at the beginning of each trip and post
inspection at the end of each day and turn in daily forms when
completed.
WORK EXPERIENCE:BMT Consulting Inc.,70 W Michigan Ave, Battle Creek, MI 49037
Start: 10/11/2021 – 05/03/2022.
Contact Last Employer: Yes
AVAILABILITY Job Type: Government Contract Driver
Work Schedule: Full Time/Part Time
Supervisor: Kia Williams, ******@****************.***
Phone: 713-***-****
POSITION RESPONSIBILITIES:
Provides excellent Customer Service.
Able to operate any size vehicle
Complete routes accurately, efficiently and on-time
Able to follow GPS while operating a vehicle
Must follow all Safety and Driving regulations for Michigan
Deliver Hazardous material and confidential documents
Must HAVE a CPL
Must have a "Clean" DMV report for the last 35 months
Must pass the background check for Federal Contracts
Company Description
A transportation company that specializes in courier services and delivery.
Follows all company policies, procedures and management direction,
including all fleet and safety Policies.
Maintains a safe driving and working environment, including PPE
(Personal Protective Equipment).
Completes car trip log.
Completes required route in a safe and efficient manner.
Ability to organize and coordinate their route and route
priorities to maintain the most efficient and productive process.
Maintains the cleanliness of the interior and exterior of the car.
I fill out daily inspection log at the beginning of each trip and post
inspection at the end of each day and turn in daily forms when
completed.
WORK EXPERIENCE:Barry County Transit,1216 West State Street,Hastings,MI 49058
Start: 03/22/2021 – 09/21/2021.
Phone: 269-***-****
Matt Funk Supervisor, *****@***********.***
POSITION RESPONSIBILITIES:
Provides excellent Customer Service.
Adheres to Barry County Transit dress code.
Follows all company policies, procedures and management direction,
including all fleet and safety Policies.
I am compassionate & Care for seniors. I enjoy helping and working with
the senior population. Assist residents getting on and off the van,
utilizing the appropriate and safest mode for assistance. This may
include using a lift, ambulation, and/or physical transfer.
Ensures customers are picked up and transported to their destinations on
time. Maintains a safe driving and working environment, including PPE
Personal Protective Equipment). Completes bus trip log. Completes required route in a safe and efficient manner. Ability to organize and coordinate their route and route priorities to maintain the most efficient and productive process. Maintains the cleanliness of the interior and exterior of the bus. I fill out daily inspection log at the beginning of each trip and post inspection at the end of each day and turn in daily forms when
completed.
WORK EXPERIENCE: Apple Bus Co. 3711 Gembrit Cir, Kalamazoo, MI 49001
Start: 07/27/2019 – 03/19/2021.
Phone: 269-***-****
Supervisor: Jerry Daniels, ******.*******@***************.***
POSITION RESPONSIBILITIES:
Provides excellent Customer Service.
Adheres to Apple Bus dress code.
Follows all company policies, procedures and management direction,
including all fleet and safety Policies.
I am compassionate & Care for seniors. I enjoy helping and working with
the senior population. Assist residents getting on and off the van,
utilizing the appropriate and safest mode for assistance. This may
include using a lift, ambulation, and/or physical transfer.
Ensures customers are picked up and transported to their destinations on
time. Maintains a safe driving and working environment, including PPE
(Personal Protective Equipment).
Completes bus trip log.
Completes required route in a safe and efficient manner.
Ability to organize and coordinate their route and route
priorities to maintain the most efficient and productive process.
Maintains the cleanliness of the interior and exterior of the bus.
I fill out daily inspection log at the beginning of each trip and post
inspection at the end of each day and turn in daily forms when
completed.
WORK EXPERIENCE: Autozone 814 East Cork Street, Kalamazoo, MI.
Start: 04/08/2019 – 06/21/2019
Phone: 269-***-****
POSITION RESPONSIBILITIES:
Provides WOW! Customer Service.
Utilizes ZNET to help customers locate merchandise or find suitable
alternatives.
Adheres to AutoZone dress code.
Follows all company policies, procedures and management direction,
including all fleet and safety Policies.
Ensures commercial products are delivered on time and in excellent
condition.
Drives delivery vehicle to transport parts to Commercial customers,
including the loading and unloading of parts.
Maintains a safe driving and working environment, including PPE
(Personal Protective Equipment).
Picks up parts from nearby stores and outside vendors.
Ensure appropriate delivery documentation is generated and issued for
each delivery, then appropriately filed at the AutoZone store.
Follows proper accident procedures.
Properly maintains vehicle(s) and takes the necessary steps to report
vehicle maintenance issues.
Ensures that assigned company vehicle is kept clean and presentable.
Builds long term professional relationships with the customers.
Handles cash transactions, charge transactions, and core/part returns
per company policy and Guidelines.
Inspects, protects, and maintains company assets, merchandise, and
vehicles .
Assists DIY customers between deliveries by performing the following
duties:
Utilizes OBDII to read codes from customer’s automobiles
Practices GOTTChA and assists with the installation of wipers
blades, batteries and light bulbs
Maintains product knowledge and current promotions through AutoZone
systems and information
Sources. Maintains store appearance and merchandising standards
as directed.
WORK EXPERIENCE: Chemical Bank,Bank Courier,1 Bedford Road,Battle Creek, MI
Start: 09/2016 - 03/22/2019.
Supervisor: Laura Veldhouse 616-***-****, *****.*********@************.***
I provided exceptional customer service to our business banking clients through our Business Courier Services. This position serves our customers through the pickup, delivery and other related services offered to our business clients. This is done by driving with another co-worker, a bank owned vehicle, throughout our market area. Home base is Battle Creek, Kalamazoo, Athens, Hastings and travel the surrounding areas. I communicate an outgoing and friendly professional demeanor not only to customers but to staff as well. I work every other week for 30 - 40 hours per work week. I have a valid Michigan Driver's License with 0 points and no accidents.
WORK EXPERIENCE: Programmer/Analyst,J62-AHCA Defense Logistics Information Services,Logistics MainFrame, 74 N. Washington Ave., Battle Creek, MI 49037
Start: 6/1995 - 5/2016
Supervisor: Michael LeBreton 269-***-****, *******.********@***.***
Grade Level: GS-12
Salary: $97,000 USD Per Year
Hours per week: 40
Serves as Computer Specialist with the FLIS (Federal Logistics Information System) Development Branch within DLIS-AHCA to support CICS On-Line and Batch applications. Responsible for system development by analyzing, designing, developing, modifying, refining, documenting, testing, and implementing programs affected by problem reports (PRs) and system change requests (SCRs) for TM (Transaction
Management), DEMIL (Demilitarization Coding and Management Office (DCMO)), LOLA (Logistics On-Line Access), MIOS (Maintain Item Of Supply), CATTOOLS (Cataloging Tools),TOMS (Transaction Output Messaging System), and other FLIS applications. Currently serve on the FLIS automated information systems to complete various SCRs and PRs for the J62-AHCA Build Team with extensive knowledge, experience and expertise in analyzing, designing and developing, modifying, refining, testing, implementing, and documenting new software for the resolution of logistics problems. Assign, reassign, analyze, prioritize and monitor workload to ensure equitable distribution, control and timely
processing to meet the requirements as defined. Advise management on workload status and initiate and direct projects to lower and higher graded technicians to assure customer satisfaction. Provide cost analysis for each project, along with an Estimated Completion Date (ECD). Thoroughly review actions taken and decisions made by work group to ensure compliance with appropriate methods, procedures and compliance with configuration management. Provide management with analytical reports and recommendations for individual or process improvements. Manage special projects or programs as assigned, with extensive use of MQ(Message Queue). Monitor progress and regularly report to management on the status of projects being worked by contractors and/or government employees. Identify resource needs, revises training, ensure quality and other performance standards are identified and software development methodologies are followed. Perform detailed technical analysis of proposed and current System Change Requests (SCRs) and Problem Reports (PRs) to determine the
feasibility and degree of functionality and suitability to meet customer requirements. Conduct thorough research and analysis to resolve requirements as defined. Solve problems and answer requests for technical assistance relative to the various FLIS applications, advising functional and project analysts. Diverse knowledge of computer hardware and software with the ability to use state-of-the-art automation processes and products to process logistics data management projects and other assigned workloads. On the DEMIL application, designed and programmed a Workbench to automatically assign work to the DEMIL technicians in a equitable manner. I train all new employees, both
Government and contractors, relating to APS COBOL, DB2, CICS, Batch Processing, MQ for On-Line and Batch, WEB Services, all subsystem specifications documentation meeting DOD standards.
Supervisor: Mr. Michael LeBreton 269-***-****
WORK EXPERIENCE: Data Processing Technician (Programmer/Analyst), U.S. NAVY
Start: 8/1988 - 1/1995
Salary: $30,000 USD Per Year
Hours per week: 40
Data Processing Technician, First Class
Assigned to USS Kitty Hawk (CV-63) Carrier ADP Division as the Lead Programmer/Analyst and assistant Leading Petty Officer (Team Leader), supervising 20 enlisted personnel. Went TDY to Shore Patrol at 32nd Street Naval Staion. We were responsible for all of San Diego County with over 10,000 Military Housing units. We also worked with Customs Agents at Tijuana Mexico Border Crossing, handling US Military coming across the border with illegal substances. Worked with all police services in San Diego City and San Diego County. Assigned to USS RANGER (CV-61) Carrier Intelligence Center as the Leading Petty Officer supervising 5 Data Processing Technicians and 33 Intelligence Specialists.
Assigned to Shore Intermediate Maintenance Activity (SIMA), ADP Department, Analysis Records and Reporting Section/Maintenance Resource Management System (ARRS/MRMS) office.
WORK EXPERIENCE:Programmer/Analyst, DLSC-F Defense Logistics Information Services, 74 N. Washington Ave., Battle Creek, MI 49037
Start: 5/1987 - 8/1988
Grade Level: GS-11
Salary: $28,000 USD Per Year
Hours per week: 40
While assigned to DLSC-F at The Defense Logistics Services Center I was responsible for reviewing its total system design with the intent to modernize within a few years. I was assigned to the Statistics Prototype Team, which conducted a feasibility study, to meet the demands of the Modernization Program, for Statistics. The Prototype Team, and I, designed, then established, Data Base Architecture of Statistical information with on-line access that is accurate, timely, and user friendly. On-line programs were then developed to access the Data Base in a tailored manner for screen display and allow for printing of batch reports from the on-line menu. I was personally responsible for the design and coding of the Data Base Load programs, and for the Data Base Input/Output Module called by the on-line programs. Including my work on the Prototype Team, I was responsible for carrying out my normal duties. This included analysis, development, documentation, and testing of System/Subsystems that have a direct impact on DOD worldwide ADP cataloging operations.
Contact Supervisor: Yes
Supervisor's Name: Mrs. Mary Cole, Supervisor's Phone: 269-***-****
WORK EXPERIENCE: Data Processing Technician (Programmer/Analyst), U.S. NAVY
Start: 8/1973 - 2/1987
Data Processing Technician, First Class
Various/World Wide Duty assignments; While assigned to the Source Data System Project (SDS) in Washington, D.C. I was in charge of a programming team tasked with automating the system used to report field computer software problems to headquarters. The team analyzed numerous different design approaches that could be used to run this new system on existing computer hardware. The number was narrowed to two unique designs that I presented to a review group for final decision. After selection of a final design, my team performed the detailed system and program design, programmed, tested and implemented the software reporting system.
Contact Supervisor: Yes
Supervisor's Name: LT. Tom Groel
EDUCATION CLEP, DANTES, and work experience
San Diego, CA US
Some College Coursework Completed - 12/1994
51 Semester Hours
Major: Business
GPA: 3.8 out of 4.0
University Of Maryland
Washington, D.C., DC US
Some College Coursework Completed - 12/1986
3 Semester Hours
Major: Business
GPA: 3.8 out of 4.0
Los Angeles Community College
Los Angeles, CA US
Some College Coursework Completed - 12/1980
13 Semester Hours
Major: Business
GPA: 4.0 out of 4.0
Harper Creek High School
Battle Creek, MI US
High School or equivalent - 6/1972
JOB RELATED TRAINING
07/2019 – Present, Driver’s Safety Training (1 hour every month)
01/2006,Contracting Officer's Representative,Defense Logistics Information Service
10/2005,Application Development and Tuning for Oracle Databases, 40 hrs,Learning Tree
9/2005,Introduction to Oracle AS Portal,24 hrs,University of IL
7/2005,Oracle Reports Workshop,16 hrs,University of IL
7/2005,PowerCenter 7 Level 1 Developer(Informatica),32 hrs, Informatica Corp
6/2005,BusinessObjects 6.5 Core Reporting,8 hrs,Business Objects SA
6/2005,Oracle PL/SQL Programming,40 hrs,Learning Tree
5/2005,Developing SQL Queries for Oracle Databases,32 hrs,Learning Tree
5/2005,Intro to Oracle,16 hrs, Learning Tree
9/2000,Extensible Markup Language,24 hrs,WESTLAKE INTERNET TRAINING
9/2000,Intermediate HTML,16 hrs,WESTLAKE INTERNET TRAINING
8/2000,E-Business Fundamentals, 40 hrs, WESTLAKE INTERNET TRAINING
4/2000,MQ Series Application Programming, 40 hrs, Department of Defense
8/1998,COBOL For MVS, 24 hrs, Department of Defense
3/1997,Introduction to ORACLE, 16 hrs, Department of Defense
2/1997,Basic SQL, 32 hrs, Department of Defense
1/1997,UNIX/SHELL, 40 hrs, Department of Defense
5/1992,NIPS AN/SYQ-9(V)4 Phase1 Operator Course,160 hours, US Navy
3/1992,3-M Admin Operations,40 hrs, US Navy
11/1991,Navy Leader Development Program (NAVLEAD),40 hrs, US Navy
11/1990,Total Quality Management Statistical Process Control,40 hrs, US Navy
10/1990,Total Quality Management (TQM) Awareness,40 hrs,US Navy
8/1990,SNAP II Integrated Logistics Support/COSAL,160 hrs, US Navy
6/1990,Defense Data Network Seminar,40 hrs, US Navy
2/1990,Introduction to Fortran, 40 hrs, US Navy
2/1990,Introduction to Programming in BASIC, 40 hrs, US Navy
1/1990,Introduction to COBOL,40 hrs, US Navy
12/1989,Microcomputer Maintenance and Repair,160 hours, US Navy
11/1989,Navy Rights and Responsibilities,40 hrs, US Navy
1/1988,Structured Systems Design Training, 40 hrs, Department of Defense
12/1987,CANDE/WFL for Burroughs B7800, 40 hrs, Department of Defense
10/1987,Structured Systems Analysis
REFERENCES:
Mr Tim Walbeck J62-AHCA, Defense Logistics Information Services Computer Specialist
Phone Number: 269-***-****
Email Address: ***.*******@***.***
Reference Type: Professional
Mr. Joseph Cassai J62-AHCA, Defense Logistics Information Services Contractor
Phone Number: 734-***-****
Email Address: ********@*******.***
Reference Type: Professional
Miss Kim Bussell J62-AHCA, Defense Logistics Information Services Computer Specialist
Phone Number: 269-***-****
Email Address: ************@*****.***
Reference Type: Professional
AWARDS: ADDITIONAL INFORMATION
INDIVIDUAL CASH AWARD 02/26/15
INDIVIDUAL CASH AWARD 02/20/14
INDIVIDUAL CASH AWARD 04/17/11
INDIVIDUAL CASH AWARD 03/21/10
INDIVIDUAL CASH AWARD 08/09/09
INDIVIDUAL CASH AWARD 03/08/09
INDIVIDUAL CASH AWARD 01/31/08
INDIVIDUAL CASH AWARD 04/15/07
INDIVIDUAL CASH AWARD 03/04/07
GROUP AWARD SPECIAL ACT 08/20/06
SUSTAINED SUPERIOR PERFORMANCE 03/05/06
SUSTAINED SUPERIOR PERFORMANCE 03/06/05
INCENTIVE AWARD 08/08/04
QUALITY STEP INCREASE 01/12/04
SUSTAINED SUPERIOR PERFORMANCE 01/28/03
SPECIAL ACT AWARD 12/03/02
EMPLOYEE OF THE QUARTER 07/01/02 - 09/30/02
QUALITY STEP INCREASE 01/13/02
ON THE SPOT 11/19/01
QUALITY STEP INCREASE 02/25/01
QUALITY STEP INCREASE 01/28/00
PERFORMANCE AWARD 07/04/99
SPECIAL ACT AWARD 08/31/98
SPECIAL ACT AWARD 04/11/98
ON THE SPOT 02/14/98
ON THE SPOT 01/14/98
ON THE SPOT 09/27/97
ON THE SPOT 09/13/97
SUSTAINED SUPERIOR PERFORMANCE 08/16/97
ON THE SPOT 09/15/96
SUSTAINED SUPERIOR PERFORMANCE 07/07/96
Typing: 70 words per minute.
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