Delivery Drivers Business Development

Fany Mappah

: US: *** 703-***-****

Email: **********@*****.***

Education

- 2010 Bachelor of sciences « Éducation sanitaire et Santé »

University of the District of Columbia - Washington DC – USA

SKILLS: Fluent in French, Advance Microsoft Office, PowerPoint, Excel, Outlook QuickBooks

Summary of Qualifications

Strong Business Development & distribution, Sales Promotion Selection, Account Relationship Management, Negotiation & Proactive Persuasion Skills, Marketing & Sales Strategies. Presentation and Public Speaking Skills. Multi-tasking, versatile & Flexibility, KPI, People Leadership, Coaching/Training, organization. Change management. Internal auditor, Quality Assurance/Insurance, SOP’s creation & implementation, driving.

Freelance Skincare/Fragrance

PROCTOR & GAMBLE, PARLUX, CODY, CLARINS, ESTEE LAUDER September 2007-2014, 2016-2024

• Assisted distribution team in corporate office in efforts to increase distribution in targeted markets.

• Monitored retail performance at all levels (style, location, and region) for all stores f the account in order to identify opportunities.

• Coached and developed team to ensure achievement of retail and company standards.

• Educated beauty advisors, promotional assistants.

• Consistently communicated with retailers regarding sales, shipping, available stock.

• Monitored beauty business promotion and managed gifting process in local markets.

• Forwarded national advertising prospects to regional sales team.

• Established and maintain call objectives for each store.

Store Manager,

BLUEMERCURY, Inc. Flagship Georgetown Location -WASHINGTON DC, January 2014 – March 2016

• Monitored and managed data quality and clientelling platform.

• continuously coached/educated staff on product knowledge and performance evaluation.

• Lead the organization in creating and sustaining competitive advantage with customers.

• Proactively involved internal resources to effectively manage the business, and set standard for service excellence. Managed budgets, promotional spending and external suppliers/partners.

• Tracked sales, monitored key performance metrics. Implemented & reinforced SOP’s. Oversaw Employee recruitment/promotion & data report accuracy.

• Set marketing plan and promotional business events (retail and spa). Conducted quarterly business reviews with AEs.

• Applied flagship SOP’s within newly locally opened stores. Enhanced client relationships by implementing strategy ensuring positive experiences leading to increasing IPT.

• Coordinated with research team regarding new house brand products’ testing information.

• Increased revenue opportunities by selling additional products such as badge ads, additional online profiles, additional ad spaces in print publication.

Personal Shopper

NORSTROM July 2005 to 2007

• Identified performance issues relative to expectations and toclose skill gaps through coaching/training.

• Developed, implemented, & marketed techniques to generate customer excitement. Handled designer trunk shows, vendors, designer collaborations, and exclusive merchandise.

• Continually exceeded monthly sales goals.

• Advocated & liaised between buyer, store staff, and East coast departments

• Ensured clientele loyalty through client centered based approach. Host networking events for existing clients and potential customers in MD, Virginia and Washington DC.

Business Manager

HECHT’S & BLOOMINGDALES February 2002-2005

• Monitored promotions / fashion shows, Gift with Purchase events.

• Developed meaningful relationships with key personnel.

• Developed and increased client platform though clientelling & customer improvement experience using client reward program.

• Organized and conducted management meetings to communicate strengths and opportunities.

• Trained beauty advisors and tracked quality improvement service delivery.

• Utilized KPI to develop & drive business to success.

• Recruited, supervised, and promoted professional development of beauty consultants.

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