Customer Service Tax Preparer
Resume:
kianah forbes
Tampa, FL *****
************@*****.***
To obtain a job in your company where I cannot only use my experience but, also gain new knowledge. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Certified Tax Preparer
Liberty Tax Service-Tampa, FL
November 2018 to Present
Certified with I.R.S as a tax preparer
Legal Assistant
Rick Silverman, P.A.-Tampa, FL
August 2023 to May 2024
• Communicating with clients and gathering necessary documents and information
• Conducting legal research and providing information to the lawyer
• Drafting and organizing legal documents and evidence
• Preparing documents for hearings or trials
• Performing basic administrative and customer service tasks, such as answering phone calls, responding to emails and greeting clients
• Managing heavy legal schedules, files, records and appointments
• Collecting on client accounts
• Intake processing for new clients
• Evaluate medical records
• Case management
Billing Specialist
FBCS, Inc (vivint)-Tampa, FL
December 2017 to December 2019
answer billing questions
assist with making payment plans
process payments
reinstate cancelled accounts
inbound/outbound
Debit Collector
Global Trust Management-Tampa, FL
November 2015 to April 2017
assist clients with paying their accounts .inbound /outbound calls . Debit specialist. Service Associate
ACE Cash Express-Tampa, FL
July 2013 to April 2015
Responsibilities
Loan officer, File clerk, Receptionist, Key holder, Safe monitor Customer Service
Resource Center for DIsabled-St Thomas, VI
June 2008 to July 2011
Assist clients with needed paper work, answer multi-line telephones, administer disability and G.E.D test, assist with filing and organization.
Education
Associate of Applied Science in Criminology and criminal justice process Hillsborough Community College - Tampa, FL
August 2019 to 2021
Skills
• Billing
• Collections
• Accounts Receivable
• Loan Officer Experience
• Medical Billing
• Credit Analysis
• Loan origination
• Underwriting
• Banking
• Fair Housing regulations
• Financial analysis
• Loan processing
• Financial services
• Sales
• Cold calling
• Computer literacy
• Communication skills
• Customer service
• Microsoft Office (10+ years)
• Data entry (10+ years)
• Cash handling
• Customer service
• Cash register
• Accounts receivable
• Google Docs
• Office management
• DocuSign
• Tax experience
• Banking
• ICD-10
• Proofreading
• QuickBooks
• Hospitality
• Clerical experience
• Social media management
• Analysis skills
• First aid
• Conflict management
• Litigation
• Legal drafting
Awards
National website design
June 2010
F.B.L.A 1st place over 2,000 children
Best chapter member
June 2010
F.B.L.A best chapter member and vice president
Good citizen
June 2019
F.B.L.A award for humane act
Certifications and Licenses
Food Handler Certification
Shoe designer
October 2019 to Present
0716 the collection
Tax preparer
November 2018 to Present
Driver's License
CPI Certification
Paralegal Certificate
Assessments
Work style: Conscientiousness — Proficient
October 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Administrative assistant/receptionist — Proficient August 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
August 2023
Responding to customer situations with sensitivity Full results: Proficient
Data entry: Attention to detail — Proficient
August 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Attention to detail — Proficient
July 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Learning agility — Proficient
August 2023
Learning and applying new information
Full results: Proficient
Medical receptionist skills — Proficient
August 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Teamwork: Interpersonal skills — Proficient
July 2023
Responding to challenging team situations at work
Full results: Proficient
Case management & social work — Proficient
August 2023
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Case management & social work — Proficient
August 2023
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Work motivation — Proficient
November 2023
Level of motivation and discipline applied toward work Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient August 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Business math — Proficient
June 2024
Using basic math to solve problems in a business context Full results: Proficient
Customer service — Proficient
July 2023
Identifying and resolving common customer issues
Full results: Proficient
Legal skills — Proficient
August 2023
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Food service: Customer situations — Proficient
March 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Front desk agent (hotel) — Proficient
November 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Call center customer service — Proficient
July 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Proficient
August 2023
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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