Program Specialist Be A

DEBBIE BROWN

***** * ************ ***, *** ***; Oklahoma City, OK 73120 - 572-***-****

***********@*****.***

Motivated and organized administrative processional offering over 25 years of

experience in office administration, bookkeeping, accounting and human

resources. Passionate in problem solving, training and onboarding processes.

As well as in employee relations to assist in team development and growth.

EXPERIENCE:

June 4, 2024 – Current

ACU COORDINATOR, GLOBE LIFE/ADDISON GROUP (TEMP EMPLOYEE)

Working in the ADU/Mailroom. Job duties consist of researching addresses for Globe, Liberty and UA polices. Using the following programs: Sessions, Mainframe, OnBase Hyland Unity Client, Lexis Nexis Accurint, Outlook e-mail, Microsoft Teams Classic Messenger, Oracle, E-service Center, Excel.

May 15, 2024 – May 24, 2024

RECEPTIONIST, ALLIANCE STEEL/ADDISON GROUP

Worked in front office while receptionist was on vacation.

Job duties consisted of answering multi-line phone system and printing mailing labels for

UPS, assisted clients with pickup orders, along with other office duties. Used the following programs: Microsoft Outlook Mail, Pitney Ship Pro Pitney Bowes Label System, Dynamics 365, Microsoft Edge, Microsoft Teams Classic Messenger.

JANUARY 2024 - APRIL 2024

ADMINISTRATIVE ASSISTANT, JAY D. PARKS AND ASSOCIATES/ADDISON GROUP

Worked at Front Desk during busy Tax Season. Used the following programs:

Quickbooks Online, File Cabinet, Accounting CS, Brother label program, Lacerte 2020,

2022, 2023, Outlook E-mail, Microsoft Teams, and SurePrep accounting system.

Job duties consisted of answering busy phone system, Accounting, Spreadsheets,

Scanning, Processing of Tax Returns and assisting clients.

FEBRUARY 2023 – AUGUST 2024

SERVICING ASSOCIATE I, CLAIMS MIDLAND MORTGAGE/MIDFIRST BANK

Worked in Claims training on HUD Supplements, HUD Refunds, HUD Demand,

Loan Adjustments and Posting Payments. Use of the following programs: Quick

Claims, Prologue, Catalyst along with programs previously used before transferring.

of departments.

MAY 2020 – FEBRUARY 2023

SERVICING ASSOCIATE I, DOCUMENTATION MIDLAND MORTGAGE/MIDFIRST BANK

Previously worked in Documentation which consisted of preparing Deed of

Trust, Mortgages and Security Deeds for Attorneys. Transitioned to the NTC

Project. Used the following programs: FileMaster, DOW, LoanServ, SDZ,

OnBase Client, DataTree, Vendorscape, NETRONLINE, Ernst, Microsoft Edge,

UKG, Output Messenger, Outlook and Microsoft Office 2013, FHA Connection,

National General, IrisX, YardiP260, iclear, Excel, Word, Cloud Claims. Assisted

with the following projects: Claims Process, Title Policies and scanning.

JULY 2019 – NOV 2019

OFFICE FILING ADMINISTRATOR, PREMIER PLACEMENTS/OMADA INTERNATIONAL

Assisted with office administrative duties to complete large aerospace filing report for an easy transition for office move.

JULY 2017 – AUG 2019

ACTIVITIES DIRECTOR, GRACE BROOKWOOD

Complete individual assessments. Design and implement dynamic, engaging,

and meaningful activities catering to social, cultural, educational, wellness,

recreational, occupational, creative, and spiritual needs. Provide one-on-one

programming for residents who cannot participate in a group setting.

Maintained Activity Department’s budget, equipment, and supplies. Complete

office administrative tasks. Input data for resident files. Trained staff to assist with

activity program.

APRIL 2005 – JAN 2014

BUSINESS OFFICE MANAGER, VILLAGE ON THE PARK

Held multiple positions – began career as Housekeeping Supervisor and

progressed as follows: Resident Service Coordinator, Director of Resident

Services, and Business Office Manager. Continued to manage the duties of the

Director of Resident Services once promoted to Business Office Manager.

Managed administrative personal staff; completed performance reviews;

created and implemented staff scheduling (including requested time off);

enforcement of HR policies; handled payroll and employee relations; processed

AR/AP reports; conduct new hire onboarding and training; handled

coordination and scheduling of all vendors including facility maintenance,

groundwork, heat & air and alarm services.

EDUCATION

MAY 1990

MOORE HIGH SCHOOL

SKILLS

● Human Resources; Training; Onboarding; Compliance; Payroll; Basic Human Relations

● Attention to detail, organized, multitasking

● Proficient in Microsoft products

● Proficient in Emergency Messenger Systems

● Accounting; AR/AP; Invoicing; Billing; Reporting

● Coordinator and Scheduling – transportation, meeting, employee schedules

Contact this candidate