Customer Service Representative

Lionel Villegas

Austin,TX http://linkedin.com/in/lionelvillegass 512-***-**** *****************@*****.*** EDUCATION

Crockett High School Austin, TX

HS Diploma

2015

WORK EXPERIENCE

Blind Pig Austin, TX

Bartender Nov 2022-Jul 2024

● Achieved a 20% increase in sales through strategic upselling and creation of specialty cocktails, leading to higher revenue and enhanced customer satisfaction.

● Enhanced customer retention by 15% through personalized service, active listening, and prompt issue resolution, fostering a loyal customer base.

Orchard Austin, TX

Customer Service Representative Jun 2022-Nov 2022

● Generated over $5M in revenue by converting 200+ marketing leads into 260+ qualified business opportunities, showcasing strong sales growth capabilities.

● Improved lead qualification process, resulting in increased quality and quantity of prospects, strengthening future business development initiatives.

Blue Apron Austin, TX

Customer Experience Associate Oct 2021-May 2022

● Managed a high volume of over 100 daily customer interactions, utilizing strategic upselling and cross-selling techniques to maximize sales opportunities and drive revenue growth.

● Attained a 98% customer issue resolution rate, significantly boosting customer satisfaction and fostering strong loyalty among clientele.

Roberts Communities Austin, TX

Inside Sales Mar 2021- Sep 2021

● Spearheaded a successful lead generation strategy, resulting in a 30% increase in lead conversion rate, showcasing strong sales growth abilities.

● Managed a portfolio of 150+ accounts, consistently delivering personalized account management services, leading to a 95% customer satisfaction rate.

Removery Austin, TX

Sales Consultant Apr 2020- Mar 2021

● Achieved a 20% conversion rate through enhanced lead outreach strategies and targeted communication methods, driving successful sales outcomes.

● Managed impactful social media campaigns, expanding the customer base and discovering new revenue streams. Uber Austin, TX

Brand Representative Lead (Contract) Nov 2019-Mar 2020

● Led strategic initiatives that increased new user acquisition by 25%, effectively driving growth and expanding brand reach.

● Streamlined event logistics and optimized team performance, leading to increased efficiency and satisfaction levels within the Uber ecosystem.

SKILLS & INTERESTS

Skills: Proactive Sales Prospecting & Relationship Building, Account Management & Customer Service Excellence, CRM Systems Expertise (Salesforce, HubSpot), Bilingual Communication (English/Spanish), Maintenance Management Systems

& Coordination, Tech Savvy: Proficient in Mac and Windows Platforms

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