Customer Service Medical Assistant

Sheenaw Kehoe

Healthcare Customer Service's Fleetwood, PA 19522 **.**********@*****.*** +1-484-***-**** obtain a challenging position where I can share my passion for customer service and leadership skills Authorized to work in the US for any employer

Work Experience

In Home Caregiver

Fleetwood, PA

June 2021 to October 2023

24/7 Home health caregiver to my daughter.

OE Scheduler

Digestive disease-Reading, PA

December 2021 to February 2023

OE scheduler for reading office

Store manager

Aron/dunkin donuts-Fleetwood, PA June 2019 to June 2020 customer service including handling complaints. cleaning, Staying in compliant with Osha and all food service safety regulations. Weekly and monthly reporting. Run 8-person team. Banking, ordering, hiring and any other task asked.

Registered Medical Assistant

Tower Health (Internal Medicine)

July 2015 to April 2019

Customer Patient Service Representative, Patient vital signs, Phone triage, Prior Authorization of testing and medications, Immunization injections and maintenance medication, daily scheduling and ERM documentation. Working closely with lead physician of practice in assisting with patient procedures, education and health maintenance with quality measures. Ordering vaccines and supplies, Creating and documenting new procedures for smoother following team work flows. Competency validator within practice and BLS facilitator.

Registered Medical Assistant

Reading Hospital

July 2013 to May 2015

Customer Patient Service Representative, Patient vital signs Phone triage, Billing and Coding, Basic office duties, Obtaining Prior Authorizations for medical testing and Scheduling. Neuropsychological evaluation testing(aka.Neuro Trax)

Certified Medical Assistant

Neurological Medicine

June 2005 to July 2013

Accounts Payable, Accounts Receivable, ordering office and medical supplies, Customer Service, Patient vital signs, Phone triage, Billing and Coding, Basic office duties, Obtaining Prior Authorizations for medical testing and Scheduling. Neuropsychological evaluation testing(aka.Neuro Trax)

Product Coordinator

Avantext, Ltd

March 1999 to December 2004

Lesion between Manufactures,managers and Customers, supervisor of 6-person team. Coordinated product production from start to finish. Ran in guidance with FAA contract obligations. Data updated on a strict biweekly Run, Created reports and Documentation procedures for iso9000. Out of country travel, on site customer service for troubleshooting. Multiple Microsoft OS knowledge, customer service on phone lines, remote and in person.

Education

Associates Degree in Specialized Business

Berks Technical Institute 2006

General Equivalency Diploma

Wilson High School 1997

Skills

•Receptionist

•EMR

•Injections

•Patient Care

•Vital Signs

•Shift Lead

•Shift Supervisor (4 years)

•Medical Office Experience

•Phlebotomy

•Insurance Verification

•Venipuncture

•Epic

•Triage

•Accounts Receivable

•Anatomy Knowledge

•Hospital Experience

•Medical Scheduling

•Medical Billing

•Medical Records

•EMR Systems

•Front Desk

•Customer Service

•Medical Terminology

•Medical Coding

•Laboratory Experience

•QuickBooks

•Physiology Knowledge

•CPT Coding

•Office Management

•Phone Etiquette

•Supervising Experience

•Caregiving

•Management

•Store Management Experience

•ICD-10

•Cerner

•Typing

•Microsoft Office

•Microsoft Excel

•Medical records

•Medical coding

•Medical terminology

•ICD-10

•Epic

•EMR systems

•Hospital experience

•Vital signs

•Physiology knowledge

•Typing

•Anatomy knowledge

•Accounts receivable

•Customer service

•Order entry

•Office management

•Supervising experience

•Leadership

•Store management

•Shift management

•Operating systems

•Documentation review

•Microsoft Office

•Microsoft Excel

•Organizational skills

Certifications and Licenses

Certified Medical Assistant

Registered Medical Assistant (RMA)

Certified Medical Assistant (CMA)

CPR Certification

Driver's License

Additional Information

Current BLS

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