Business Analyst Service Delivery
Resume:
Eseosa Ohenhen
*/*** ******** ****** ** Mary’s NSW 2760
*************@*****.***
Professional Summary
Dynamic and detail-oriented Business Analyst with over 5 years of experience in business process modeling, stakeholder management, and change management. Proven track record in streamlining operations, enhancing performance, and delivering strategic initiatives. Committed to fostering collaboration, driving innovation, and supporting organizational growth.
Key Skills
Business Process Modeling
Stakeholder Management
Change Management
Strategic & Operational Planning
Communication and Interpersonal Skills
Collaboration and Teamwork
Relationship Management
Professional Experience
Business Analyst
Edge Community Services, ECCS Australia, Penrith NSW February 2022 - Present
Collaborated with cross-functional teams, including IT, HR, and Finance, to document and streamline business processes, resulting in a 15% improvement in operational efficiency.
Managed stakeholder relationships, facilitating workshops to gather requirements and present business solutions.
Played a key role in change management initiatives, including the adoption of a new CRM system, successfully guiding the organization through transitions with minimal disruption.
Developed and implemented KPIs to measure the success of process improvements, resulting in a 10% increase in project success rates.
Business Analyst (Consulting)
Shearwater Motel, Coffs-Harbor NSW July 2020 - February 2022
Analysed market trends and competitor data to identify business opportunities and threats.
Conducted feasibility studies and business case analyses for proposed projects.
Collaborated with internal stakeholders to define project scope, objectives, and deliverables.
Monitored project progress and performance metrics, identifying risks and issues.
Business Analyst
Deodock Pty (Armidale Motel), Armidale NSW May 2017 - November 2019
Gathered and documented business requirements for software development projects.
Conducted user acceptance testing and facilitated user training sessions.
Analysed business processes and systems to identify areas for improvement.
Developed process maps, workflows, and standard operating procedures.
Education
Master of Business Administration (MBA), University of Benin, Nigeria (2009-2012)
Bachelor of Science in Banking and Finance, Ambrose Alli University (AAU), Nigeria (2002-2007)
Diploma in Information Technology, Strathfield College, Sydney (2014-2015)
Diploma of Hospitality Management, Frontier Training and Technology, Melbourne (2017-2018)
Diploma in Project Management, Techskill Institute, Melbourne (2021-2022)
Certifications
PMP - Project Management Professional
ECBA - Entry Certificate in Business Analysis
CBAP - Certified Business Analysis Professional
PSM I - Professional Scrum Master
PSM II – Professional Scrum Master
Security+ CompTIA
Microsoft Power BI
Azure Fundamentals – Microsoft
Achievements
Successfully led a project to revamp business processes, which reduced processing time by 20% and improved customer satisfaction ratings.
Implemented a new business modeling framework that was adopted across the organization, leading to more efficient and standardized processes.
References
Available upon request.
Contact this candidate