Senior Business Analyst
Resume:
**************@*****.***
Toronto, Canada
C O N T A C T
S E N I O R B U S I N E S S A N A L Y S T
T E C H N I C A L S K I L L E X P E R I E N C E
Business Process Modeling
Use Case Development
Wireframing
Requirement Elicitation
User Acceptance Testing
Gap Analysis
Stakeholder Analysis
Agile/Scrum Framework
A/B Testing
Product Backlog Refinement
Product Journey Mapping
Senior Business Analyst (Contract)
CGI I
Toronto, Ontario
Review existing digital banking processes to identify inefficiencies and recommend improvements that enhance the customer experience and operational efficiency.
Collaborate with various departments to gather and prioritize business requirements through interviews and workshops, ensuring all needs are addressed.
Analyze industry trends and conduct competitive assessments to identify best practices and opportunities for differentiation in the digital banking space. Develop strategies for managing change and communicate effectively with stakeholders to facilitate the smooth adoption of new processes and enhancements.
Establish a framework for ongoing evaluation of the platform, using customer feedback and performance data to identify new growth opportunities. Facilitate workshops and brainstorming sessions to foster collaboration among stakeholders and generate innovative ideas for platform enhancements. Prepare and present reports to senior management, summarizing findings, progress, and recommendations, and ensuring transparency and alignment with strategic goals..
February 2023 - Current
Product Owner (Contract)
National Bank I
Toronto, Ontario
Defined and prioritized the product backlog.
Collaborated with stakeholders to gather and refine requirements. Created and maintained a clear and actionable roadmap. Facilitated sprint planning and review meetings.
Made decisions on feature implementation and prioritization. Ensured that the development team understood the requirements and goals. Reviewed and accepted or rejected work completed by the development team. Monitored progress and adjusted plans as needed.
Communicated project status and updates to stakeholders. Addressed and resolved any issues or obstacles encountered during development.
Increased user satisfaction with the new core banking system by 20%. Reduced the number of post-launch issues and defects by 30%. January 2021 - February 2023
L A W R E N C E O N A I B E
T O O L S
MS Visio
Balsamiq
JIRA
Confluence
MS Office
Axure RP
AHA!
Vabro
S O F T S K I L L S
Collaboration
Time Management
Problem-solving
presentation
Facilitation
Stakeholder Management
Effective Communication
Creative Thinking
Adaptability
Critical Thinking
Organizational Skills
P R O F E S S I O N A L S U M M A R Y
Senior business analyst with a decade of hands-on experience with success leveraging Agile methodologies, particularly Scrum, to deliver impactful projects ranging from new system implementations to process improvements and mobile applications. Certified Scrum Master credentials, specializing in human-centered design across sectors such as banking, telecommunications, and insurance. Expert in strategic product roadmapping, meticulous backlog management, and efficient feature decomposition, ensuring seamless release planning and execution. Driven by a passion for creating user-centric solutions, consistently delivering value while navigating complex technological landscapes and evolving market demands. Project: FinTech Accelerator: Digital Banking Platform Optimization Project: optimizing a core banking system
C E R T I F I C A T I O N
E D U C A T I O N
IIBA Certified Business Analysis
Professional (CBAP) (In Progress)
IIBA Advanced Business Analysis
Scrum Master Certified (CSM)
ScrumStudy
Master’s in Business Administration
University of South Wales.
United Kingdom.
Bachelor of Science
Nnamdi Azikiwe University.
Nigeria.
Business Analyst (Contract)
Rogers Communications
Toronto, Ontario
Planned, analyzed, and documented detailed business requirements from stakeholders to ensure the technology solution addressed their needs. Analyzed existing business processes to identify areas where the new technology could improve efficiency and effectiveness. Facilitated communication between the technical team and business stakeholders, ensuring clear and effective communication throughout the project.
Created comprehensive documentation, including requirements specifications, use cases, and process flow.
Reviewed and validated technology solutions to ensure they met the defined requirements and business objectives.
Coordinated user testing phases, gathered feedback, and made necessary adjustments to align the technology with user needs. l June 2018 - December 2020
Business Analyst
Visafone Communication l April 2016 - June 2018
Platform Manager
Bytes Integrations l January 2015 - March 2016
Business Development Manager
Universal Joint Ventures l May 2013 - December 2014 Project: IT Systems Modernization
D E L I V E R A B L E S
Business Requirements documents
Requirement Traceability Matrix
Product Requirement Document
Functional Specification Design
Impact Assessment Document
Product Roadmap Document
Business Process Models
Wireframes/Prototypes
Product Backlog
Project Charter
Business Case
Business Rule
RACI Matrix
Use Cases
OTHER ROLES
Contact this candidate