Customer Service Medical Receptionist

Darlene S Stephens

Work Experience

Azura Vascular Medical Receptionist June 2024-Present

Checking patients in/out

Scheduling appointments

Calling patients to confirm appointments

Processing referrals

Processing daily reports

Processing patient travel reports

Payment collection

Closing procedures

Prior authorizations

Nextgen EMR

Millennium Physician Group Front Desk Patient Coordinator June 2023- June 2024

Greet patients upon arrival to appointments. Input patients’ information into electronic health records to check them in and out for their present and future appointments along with preregistration notification

Administrative activities include taking patient copays and balances, patient chart preparation for future appointments, verify patient insurance information, send patients electronic messages for individual appointment types

North Carolina Arrythmia Associates– Durham, NC Patient Coordinator September 2021-April 2023

Greet patients upon arrival to appointments then input the patient’s information into electronic health record

Set up patient appointments

Call patients to confirm or change appointments

Administrative activities include answering incoming phone calls and directing them to the appropriate personnel.

Retrieving and following up on voicemails and incoming fax messages

Call patients’ insurance company to verify eligibility for office visits and procedures

Processed referrals and Initiated prior authorization for necessary procedures and diagnostic studies, using appropriate CPT codes

Accept patient copays and any necessary balance and processed payments

Fax necessary information to their appropriate destination.

PFS Group – Morrisville, NC Customer Service Representative February 2019-January 2021

Customer Service/Call Center Assisting patients in making insurance payments. Assist patients and insurance companies with daily insurance questions and concerns

Daily maintenance voicemail list of patient concerns in returning their calls

Transferring patients to appropriate departments as needed

Making sure the patient needs are always met.

NC Joint Underwriters Association-Cary, NC Customer Service Representative September 2018-January 2019

File client homeowner claims, and check status as needed

Take client calls, answer them and direct them to the appropriate destination

Correct and return homeowners returned mail manually and electronically, etc.

Hi 5 Networks – Part Time-Durham, NC Administrative Assistant October 2013 to May 2018

Greeted and assisted visitors to the office, posted weekly payments, answered multi-line telephone system, copied items, faxed, filed, printed documents on behalf of other colleagues, received, sorted, and distributed mail, and managed appointments.

Duke Regional Hospital Health Unite Coordinator August 2000 to October 2013

Greeted patients, visitors, physicians and refereed to appropriate areas, answered/responded to patient calls and relayed requests, managed and operated the organization’s patient care information system, transcribed and entered Physician orders into computer and alerted nurses of orders

Verified hospital orders to request diets, treatments, consults, nursing services, patient equipment, diagnostic and laboratory tests and procedures, researched, assembled and maintained patient charts from admission to discharge while obtaining/maintaining patient history from hospital information systems

Processing referrals, prior authorizations, filed/maintained physicians orders, vital signs, prescribed medications, laboratory summaries and other information into patient charts, scheduled appointments and arranged summaries and upon discharge, ordered/maintained organization supplies for unit, assisted in training for new unit clerks on duties and responsibilities.

Education:

CERTIFIED MEDICAL BILLING

ADMINISTRATION CERTIFICATION

Contact this candidate