Administrative Assistant Customer Service
Resume:
Griselda Munoz Vasquez
Pomona, CA *****
*********@*****.***
Dependable and professional support, offering versatile office skills / customer service and in prioritizing assignments. Strong planner and problem solver who readily adapts to change, works independently and has strong communication skills, able to juggle multiple priorities and meet tight deadlines without compromising quality. Leadership in tasks to operatecompany efficientlyandeffectively. Always willing to learn new things. Tutor,lessons plan, engage with kids k-6 grade
Authorized to work in the US for any employer
Work Experience
Tutor/Mentor
HeyTutor - El Monte, CA
May 2023 to Present
Tutor students k-8 for El Monte school districts currently tutoring English Caregiver
Mr. Emilio and Mrs. Alicia Munoz - Pomona, CA
April 2010 to Present
Manage Glucose / Blood Pressure Reading
• Prepare healthy meals, follow Dr's orders
• Make appointments
• Assist with all Medical Insurance Issues
Office Support Services II
Victor Treatment Centers - Pomona, CA
September 2022 to January 2023
1. Schedule psyc. Apparently
2. Communication between clinician and doctors
3. Create zoom link distribute link to appropriate staff and clients. Distribute doctors schedule accordingly Front Desk Administrative Assistant
Armada Trucking Group - Pomona, CA
June 2021 to March 2022
• Performed administrative duties such as creating and updating spreadsheets and slide shows check distribution faxing and scheduling
• Greeted visitors, clients and customers, directed phone calls, and set up appointments
• Maintained the reception area
• Reviewed, sorted, and distributed incoming and outgoing mail
• Assisted in answering Customers questions and resolved issues
• Ordered and distributed work orders
• Scheduled meetings and meeting rooms
• Provided support for Recruiting
• Carried out receptionist duties such as answering phones and directing visitors, clients and calls
• Assisted with data entry processing applications and invoicing contractors
• Completed clerical tasks including scheduling and faxing inventory store and mail errands
• Provided support for All departments
• Arranged meetings for Orientations once applications are completed and applicants are ready for hire
• Set up and updated documentations for new building including all needed utilities
• Opened and closed business
Front Desk Receptionist/Administrative Assistant
Mamre Floor - Upland, CA
October 2019 to June 2021
Open business
customer service
Administrative assistant
office assistant
Shipping and receiving
• Greeted customers, visitors, and guests warmly and genuinely
• Front desk and front office
• Answered incoming calls, took messages
• Made calls to customers for sales and customer support
• Helped with all questions and complaints
• Managed income and outgoing mail
• Take payments and invoice
• Faxed, copied, emailed and scanned documents
• Kept up-to-date records on inventory and specks
• Sent orders to the appropriate personnel
• Documented sales and other data
• Opened business
• Checked and provided contracts and applications
• Assisted warehouse with shipping and receiving
• Invoicing
• Creating estimates
Accountant Assistant
NV Tax & Business - Rialto, CA
September 2017 to October 2019
Payroll
data entry
reconciliation
Merchant and customer service
Quickbooks
Administrative Assistant
Mt. San Antonio College - Walnut, CA
March 2014 to August 2017
• R
• Clerical office duties
• student services
• Revise and submit employee time sheets •Prepare employees schedules
• Schedule appointments
• Answer and direct calls accordingly
• Keep inventory of books and supplies
• Create and analyze spreadsheets
• Register students
• Put events together
• Tutoring math English Spanish ASL and economics
Customer Operations Specialist
APR Consulting/ southern California Edison - Diamond Bar, CA October 2012 to January 2014
Diamond Bar, CA Customer Operations 10/12 to 01/14
• Handle incoming mail, sort accordingly
• Handle budget, assist and power save
• Assist California Edison customers
• Quality control, in-put of other employees
• Update of spread sheets
• Assist other California Edison programs
• Perform the process of the CARE program
• Handle applications, recertification
• Verify customer program qualification
• Review & approve contractor invoices
Data Entry
Apple One - Upland, CA
April 2012 to July 2012
Handle multifaceted clerical tasks
• Data entry, handle invoicing, bid placing
• Photo sorting, data entry processor
• Knowledgeable processor
• Flexible, responsible to multi task work
• Follow all verbal and written regulations
• File, alphabetically and numerically
• Answer phone, take proper messages
• Make copies, scan forms, fax documents
• In-put information into computer system
Analyst
First Data/Pay Point - Monterey Park, CA
June 2002 to March 2010
Assist Manager with Conference calls
• Merchandize pricing,
• Set up forms and contracts
• Provide customer service
• Ran reports daily
• Manage billing, invoicing, deployment
• Provide excellent customer service
• Answer phone, take proper messages
• Make copies, scan forms, fax documents
• In-put information into computer system
Education
Associate in Social Behavior
Mt. San Antonio College - Walnut, CA
June 2011 to June 2018
Associate in Business
Mt San Antonio College - Walnut, CA
June 2011 to June 2017
High School Diploma
Garey High School Pomona - Pomona, CA
1992 to 1995
Skills
• records management, clendaring, medical terminology, patient care, spread sheets/reports, fax copier, scanner, computer, administration, office policies, filing, troubleshooting, fast learner, microsoft, inventory control, punctual, responsible, reliable, reception, multi phone lines, lotus notes, outlook, 10 key, 45+ wpm (10+ years)
• Payroll (2 years)
• Reconciliation (2 years)
• Quickbooks (2 years)
• Invoice (10+ years)
• Bookkeeping (2 years)
• Scheduling (6 years)
• Data Entry (10+ years)
• Microsoft Office (10+ years)
• Outlook (10+ years)
• Receptionist (10+ years)
• Organizational Skills (10+ years)
• Office Management (3 years)
• Medical Terminology (3 years)
• training (1 year)
• Billing (10+ years)
• Word (10+ years)
• Time Management (10+ years)
• Human Resources (2 years)
• Excel
• SAP
• Administrative Experience
• Microsoft Word
• Microsoft Excel
• Customer service
• Analysis skills
• Office Administration
• Accounts Payable
• Management
• Accounting
• Clerical Experience
• Accounts Receivable
• Windows
• FileMaker
• Order fulfillment
• Manufacturing
• Order entry
• Pricing
• Event Planning
• Guest Services
• Bilingual
• Tax Experience
• Financial Report Writing
• Personal Assistant Experience
• Recruiting
• Spanish
• Home Care
• Tutoring
• Negotiation
• Employee Orientation
• Microsoft Powerpoint (10+ years)
• Communication skills
• Customer support
• Inside sales
• Computer skills
• Sales
• Behavior management
• Developmental disabilities experience
• Medical scheduling (5 years)
Languages
• Spanish - Fluent
Certifications and Licenses
CDL Class C
Assessments
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Sales
Contact this candidate