Customer Service Relations

MEGAN GRANT

Forest, MS *****

***-*******-*****.*****.**@*****.***

PROFESSIONAL SUMMARY

Solutions-focused, dedicated self-starter seeking to launch a successful new career. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and

relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. SKILLS

Strategic Planning

Shrinkage Prevention

Product Branding

Talent Recruitment and Development

Product and Service Knowledge

Shift Coverage

Employee Performance Evaluations

Orientating and Training

Employee Coaching and Mentoring

Overseeing Employees

Negotiation and Conflict Resolution

Cash Deposits and Receipts

Call Forwarding

Effective Selling Techniques

Scheduling and Coordinating

Payroll Preparation

Operational Excellence

Negotiation

Training

Merchandising

Reporting

35-40 Words per min Excellent Time Management

Efficient w/ Word and Excel large POD build

Able to adapt to environment properly wearing PPE

Cost Control

Business Planning

Customer Relations

Staff Management

Staff Training

Time Management

Hiring and Training

Team Motivation

Schedule Oversight

Performance Tracking and Evaluations Retail

Operations Management Transaction Monitoring

Training and Development

Managing Multiple Priorities

Policy Administration

Customer Service and Satisfaction Money Handling

Reviewing Performance

Closing Oversight

WORK HISTORY

04/24-08/24 QSI SANITATION

Tyson Foods-MS

Clean equipment following OSHA and company regulation 05/2022 to 12/2023 ASSISTANT MANAGER

Murphy's USA – MS

Daily paperwork, bank deposit, computer entry

Operate register

Approve payroll time card punches and adjust any incorrect time card punches Review camera daily

Detail parking lot

Change filters on gas pumps

Clean and organize stock rooms

Follow a tasks list for other cleaning duties

Orders

Inventory

Fuel surveys

Check products to ensure dates are within time frame Lottery sales

Delegate extra tasks to employees

Ensure employees are following all procedures

09/2019 to 03/2022 Production Assistant

Raytheon Technologies Forest

07/2018 to 10/2018 ASSISTANT MANAGER

Love's Travel Stop – MS

Daily inventory

Manage and overview shift flow

Delegate job duties to everyone

Make sure all training is complete in a timely manner and by deadline Operate a register

Clean and organize office space and work areas throughout shift Coach and counsel employees, provide progressive counseling when appropriate Count down each cashier in the entire store, clean, and close restaurant Provide exceptional customer service

Manage 10-20 employees and assign them to positions Take online and call-in orders, and prepare in timely manner for customer 01/2014 to 01/2018 MULTI CONCEPT MANAGER

Chesapeake House Travel Plaza – MD

Promptly and professionally resolve customer complaints, and/or positive feedback from our call center via email or phone, whichever the Guest specified Has received multiple awards, including Memorable Guest Experience, completing all levels of Guest service from Black, Gold, and the Platinum Lanyard, which are earned thru total numbers of surveys completed on ones' self by the Guest Complete scheduling, orders, along with making sure we have the LTO products, and manage labor

Certified in multiple brands; Auntie Anne's, Peet Coffee and Tea, and Safe serve certified

Detailing and organization of 3 separate storage areas, coolers, freezers, and overall store appearances

Creating new and creative ideas to increase sales, also increasing overall store profitability; setting new displays and running specials to increase IPT(items per ticket) and increase SPT(sales per ticket)

Ensuring all training is completed accurately and within set time frames, including new associates, supervisors (Individual Development Plan) and assistant managers IDP Plans

Monitor actions of all staff and customers to ensure health and safety standards and all other regulations are being followed accordingly Complete GM Checklists when GM or AGM is not present Manage the building and make decisions when the GM and AGM aren't present Teach Guest Training Orientation (customer service) Look over PNL (profit and loss) to control cost of goods and payroll Excel in Brand Audits as well as on Eco Sure and the Local Health department audits, and safety/loss prevention audits

Inspire, Educate, and Celebrate team –

INSPIRE-Inform the team about of the great prizes and awards that can be won EDUCATE- Give the team the resources and demonstrate during pre-shift, train, and attend orientation guest service class what GREAT CUSTOMER SERVICE LOOKS LIKE

Celebrate- Have get together, get prizes, provide team choice catered lunch, take and post pictures of the celebration, and post them on Pre-shift board to inspire the next competition

EDUCATION

Prior completion of J-STD-0001 certification

Forest High School

GED

ACCOMPLISHMENTS

Security clearance

Preparing and delivering hardware by deadline

Organize final product for shipping and delivery, in correct shipping container with all appropriate labels and extra hardware

Share new ideas and manage job assignments

Preform preventative maintenance on equipment and machines Mechanical build to instruction

Completing general housekeeping duties to maintain a continuously and clean teamwork environment

Use chemicals following all safety guidelines and know how to use a Safety Data Sheet

Forklift Certified

Crane Operation Certified

Torque Certified

Solder Certified

Data Collect entry through CMES (software) which is input on any tool, chemical, or ovens' asset number, calibration dates, and expiration dates Practiced tool control

Perform rework as instructed

Keep hardware kits organized and separate by build and SN # so there is no mix up on parts

CERTIFICATIONS

Research & Analysis Decision-Making Solder Certified (expired) Rework Modify Build Work Tool Control Strong work ethic Sharp Attention Detail Proactive Problem Solving Payroll Operate Power Tools Build Hardware per Specifications Wrap/tie

/secure wiring Computer Data Entry Management Collaborative Teamwork Security Clearance Fork-Lift Certified Customer Service Relationship Building CPR Certified, First Aid, BSL and AED Documentation Overview Filing, Fax, and Copier Transferring calls

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