Customer Service Representative
Resume:
ELIZABETH
CAMPOS
******************@*****.**
n
Sebring, FL 33870
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Diligent Job Title skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
PROFESSIONAL SUMMARY
ACCOMPLISHMENTS
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
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Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
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Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
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Marshalls - Customer Service Representative
Sebring, FL • 04/2022 - 05/2022
Aarons Furniture Store - Sales Manager
Okeechobee, FL • 02/2019 - 12/2021
WORK HISTORY
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Responded to customer requests for products, services and company information.
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Cultivated customer loyalty, promoted repeat business and improved sales.
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Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
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Handled customer relations issues, enabling quick resolution and client satisfaction.
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Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
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Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
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Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
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• Grew sales and boosted profits, applying proactive management SKILLS
Building Customer Trust and
Loyalty
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• Call Documentation
Interpretation and Translation
Services
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• Customer Data Confidentiality
• Understanding Customer Needs
Responding to Difficult
Customers
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• Upselling Products and Services
Calm and Professional Under
Pressure
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• Data Entry and Maintenance
• Upbeat and Positive Personality
• Efficient and Detail-Oriented
• Customer Account Management
• Order and Refund Processing
Courteous with Strong Service
Mindset
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POS Systems and Ordering
Platforms
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• Answering Customer Questions
• Microsoft Dynamics
• Credit Card Payment Processing
• Microsoft Access
• Electronic Information Systems
• Microsoft Internet Explorer
• Active Listening
• Document Conversion
Strong Analytical and Problem-
Solving Skills
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• Information Inputting
• Merchandise Arrangements
• Inbound and Outbound Calling
• Customer Service and Assistance
• Reading Comprehension
• Microsoft SharePoint
• Microsoft Excel
• Intuit QuickBooks
• Apple macOS
• Google Drive
• Telephone Management
• Call Transfers
• Microsoft Windows
• Cash Register Operations
• Microsoft Office
• Speaking
• Monitoring
James Kenan High School
Warsaw, NC • 07/2019
High School Diploma
EDUCATION
CERTIFICATIONS
• Sales Essentials Certificate
• Sales Manager Certificate
Aarons Furniture Store - Customer Service Representative Okeechobee, Florida • 09/2018 - 02/2019
Town Star - Cashier
Okeechobee, FL • 08/2016 - 06/2017
Family Dollar - Customer Service Representative
Rose Hill, NC • 04/2015 - 09/2016
strategies and enhancing sales training.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
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• Drove sales conversion rates up Number% through effective Action. Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
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Held weekly meetings with Job titles to identify techniques to overcome sales obstacles.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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• Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.
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Responded to customer requests for products, services and company information.
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• Recommended products to customers, thoroughly explaining details. Assisted customers with setting appointments, special order requests, and arranging merchandise delivery date.
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Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
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Cultivated customer loyalty, promoted repeat business and improved sales.
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Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
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• Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs.
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• Restocked and organized merchandise in front lanes. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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