Team Leader Customer Service
Resume:
Hoffman Estates, IL *****
**************@*****.***
SUMMARY
Resourceful Food and Beverage
Team Leader known for high
productivity and efficient task
completion. Possess specialized
skills in inventory management,
customer service excellence, and
team coordination. Excel in
leadership, communication, and
problem-solving to enhance team
performance and ensure
outstanding guest satisfaction.
SKILLS
• Communication Skills
• Organizational Skills
• Computer Skills
• MS Word
• MS Excel
• MS Power point
• Operations Oversight
• Food and Beverage Operations
• Staff Forecasting
• Relationship Building
WEBSITES,
PORTFOLIOS, PROFILES
• Abhinash_22
Abhinash Dhal
EXPERIENCE
July 2023 - Current
Food and Beverage Team Leader Miraval Austin Resort and Spa Austin, Texas
Current
Food & Beverage Associate-Banquets Hilton Garden Inn Bengaluru Embassy Manyata Business Park Bengaluru, India
Food & Beverage Associate IBIS Bengaluru Bengaluru, India Trainee (Food & Beverage) The Leela Ambience Delhi Convention Hotel Delhi, India
Oversaw the setup of banquet functions including equipment rental, table arrangements, decorations.
•
Created detailed reports documenting sales figures, labor costs, budget allocations. for review by management.
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Implemented systems for tracking guest reservations as well as organizing seating plans during peak hours.
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Maintained a positive work environment by resolving conflicts among personnel in a timely manner.
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Supervised cleaning activities after each shift including washing dishes, utensils, cookware, sweeping floors, and mopping surfaces.
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Managed day-to-day operations of the restaurant including scheduling shifts for personnel and assigning tasks accordingly.
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Reviewed employee performance regularly in order to provide constructive feedback and set achievable goals.
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Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
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Coordinate the progressive training plan, rotating through all the different areas of the Food & Beverage position at the restaurant including host, Server, Cashier, Line cook, Dining room supervision.
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Follow the progressive training plan, rotating though all the different areas of the Food & Beverage position at the restaurant including host, Server, Cashier, Line cook and Dining room supervision.
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EDUCATION AND TRAINING
April 2016
B.sc in Hotel and Catering Management
SRM University, Tamil Nadu, India
May 2012
Higher Secondary
National Institute of Open Schooling, Delhi, India May 2010
Secondary
Kaveri Vidya Kshetra High School, Bengaluru, India
• Work well without supervision
• Excellent with Food and Beverages services
Skilled at learning new concepts quickly while working well under pressure
•
PERSONAL INFORMATION
Date of Birth: 03/23/94
LANGUAGES
• English
• French (Basic)
• Kannada
• Hindi
• Tamil
• Malayalam
HOBBIES AND INTERESTS
• Travelling
• Football
• Music
Contact this candidate