Customer Service Representative
Resume:
RAMONA
OZEE
******.****@*****.***
Scottsdale, AZ 85254
Bold Profile
Looking for a position in Customer Service Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
PROFESSIONAL SUMMARY
Robert Half Staffing/ Peckham - Customer Service Representative Phoenix, AZ • 12/2023 - 08/2024
Cruise - Driver Support Specialist
Phoenix, AZ • 07/2023 - 11/2023
A-Line Staffing Solutions / Centene Corporation - Customer Service Benefits
Tempe, AZ • 11/2022 - 05/2023
Magellan Health - Customer Service Representative
Phoenix, AZ • 12/2005 - 02/2022
WORK HISTORY
• Customer Service position handling passport calls. Responded to customer requests for products, services, and company information.
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Developed strong product knowledge to provide informed recommendations.
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• Launching and recovering self driving cars, garage duties.
• Followed all company policies and procedures.
• Verifying eligibility and benefits for members and providers
• Answer claim questions and help with claims.
• Worked effectively in fast-paced environment
Customer Service position doing medical authorizations and handling member calls.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
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PERSONAL INFORMATION
• Title: Customer Service Representative
SKILLS
• Customer service
• Computer skills
• EMR Systems
• Call center experience
Paradise Valley Community College
Phoenix, AZ • 08/2024
Associate's: Computer Science
EDUCATION
CERTIFICATIONS
Medical Billing and Coding,
Present
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