Customer Service Administrative Specialist
Resume:
Latoya Guzman
******.*.******@*****.***
Seattle, Washington
Summary
Energetic and engaging administrative specialist, possessing experience in hospitality, management, customer service, meeting/event coordination, scheduling, and file organization. Enthusiastic about combining outstanding organizational aptitude with a wide array of marketing, retail, and outreach skills in any capacity.
Areas of expertise:
Interpersonal:
Skilled in communicating confidently with clients, customers, personnel, and new connections through phone, face-to-face interactions, email, and diverse communication channels.
Excellent communication abilities when interacting with executives, team members, managers, and employees under my direction.
Interpersonal capabilities enabling me to collaborate effectively with various tiers of management, clients, and prospective business connections.
Administrative:
Prioritize tasks within the organization to ensure successful outcomes while maintaining open communication with leadership to achieve optimal results.
Effective time management.
Demonstrated proficiency with computer tools, calendars, and office equipment to enhance organizational efficiency.
Coordination of meetings and appointments through Google Suite, MS Office (including Outlook and Microsoft Teams), as well as telephone communication to foster collaboration.
Typing at 55 wpm, as tested by Missoula Workforce.
Advanced computer literacy and diagnostic capabilities.
Event planning expertise covering corporate, office, private parties, hospitality, and restaurant events.
Technology:
Proficient in Microsoft Word, Word Perfect, Excel, PowerPoint, email, Internet Skills, QuickBooks, Yardi, Tableau, Google Suites, Salesforce Aloha, Squirrel, Resort POS systems, CRM
Professional Experience:
Property Management (Contract) 2021- Present
Leasing and Management
Proficient in training, leasing, and providing concierge services.
Specialized in tax credit properties spanning 200 to 500 units in size.
Skilled in using Yardi and QuickBooks for financial management.
Regularly prepared and presented comprehensive monthly reports.
Resident Compliance Management
Effective in vendor management and creating maintenance schedules.
Lithia Toyota (Laid off due to Covid) 2019 - 2020
Business Development Associate
Ensured customer retention, meticulous file maintenance, and efficient scheduling.
ClassPass 2019
Partner Development Associate
Conducted cold calls, diligently followed up with prospective partners, and adeptly educated businesses on the advantages of partnering with ClassPass.
Warm Springs Productions 2017- 2019
Executive Assistant to the President
Expertly manage executive call, travel, and meeting schedules.
Handle comprehensive travel planning for all executives.
Demonstrate adept office management skills, overseeing facilities, meeting spaces, and supply maintenance.
Tamarack Property Management 2015 - 2017
Property Manager (Eight Tax Credit Properties)
Provide comprehensive oversight for a management team responsible for eight properties, encompassing training, coaching, and decision-making.
Efficiently manage maintenance operations by coordinating with diverse vendors.
Demonstrate proficiency in handling A/R, A/P, Profit Loss, Budget Restructuring, and Rent Management.
Ensure resident compliance management and coordinate unit inspections.
Effectively manage Tax Credit file maintenance including Recertifications, Lease Renewals, and Rent Adjustments.
Serve as a liaison between case managers, tenants, and various offices to ensure smooth Housing Program Management while maintaining state compliance.
Hospitality Experience 2006 - 2015
Catering and event planning, serving and bartending.
Restaurant/Bar management
Experience using POS for service and revenue tracking.
Leading teams of up to 200 to perform exceptional service.
Training & development
A/R, A/P reporting
Education:
University of Montana
Bachelor of Arts in Communication Studies, Minor in Business Marketing
Strayer University, Online
Social Media Marketing - Present
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