Technical Support Client Service

CHRISTIAN WOART

980-***-****. ************@*****.***

HIGHLY SKILLED TECHNOLOGY REPAIR & TECHNICAL SUPPORT PROFESSIONAL CYBERSECURITY KNOWLEDGE TECHNOLOGY MAINTENANCE EXCEPTIONAL CLIENT SERVICE Highly motivated and customer-oriented professional with 9+ years of experience and a proven track record of repairing complex systems and technical issues, as well as consistently ensuring the highest client satisfaction. Equipped with a solid academic foundation, holding both an associate and a bachelor’s degree and currently advancing through a Security+ certification. Strong technical acumen coupled with exceptional problem-solving skills and proven expertise in utilizing software tools such as SQL, SAP, CRM, and Raspberry Pi. Highly adaptable with proficiency in thriving within complex, fast-paced technology-driven environments. Knowledge of computer architecture and systems programming, as well as features and facilities of systems with the ability to integrate among applications, databases, and software.

Knowledge, Skills & Abilities:

• Customer Interaction & Support

• End-user Experience Enhancement

• Hardware & Software Maintenance

• Supporting Client Environment

• Technical Troubleshooting

• Software Installation & Firmware Updates

• Technical Diagnostics

• Root Cause Analysis

• Database Management

• Networking & Telecommunications

• Vulnerability Assessment

• SIEM (Security Information & Event Management)

• Privileged Activity Identification in Cloud Environments, Advanced Defense & Countermeasures

Technical Skills:

• OSPF RCP Frame Relay DNS IP LAN WAN ISP Trello MS Office O365

• AWS Cisco Firewalls Windows 7, 10; Linux; Mac OS; Android OS C# Python HTML MS Office Suite

Education & Certification:

• ECPI University, Charlotte, NC

• A.A.S. or B.S. in Computer Information Science, Concentration in Cyber Security Technology (2022)

• Honor: Dean’s List, GPA 3.48 Capstone Project; Volunteer at Salvation Army (Food Handler or Distributor)

• Coursework: Cloud Computing Infrastructure, Vulnerability Assessment, Ethical Hacking, and IT Management Security+ Certification (CompTIA Security+ Certificate)

Professional Experience: Asurion,

Charlotte, NC

Cellphone repair technician 01/2023 to 02/2024

• Inspect, diagnose, and troubleshoot issues with mobile devices, including but not limited to hardware malfunctions, software problems, and connectivity issues.

• Use diagnostic tools and software to assess the condition and performance of mobile devices.

• Repair or replace defective components, such as screens, batteries, charging ports, and other internal parts.

• Perform software updates, data recovery, and system restoration as required,

• Communicate with customers to understand the issues they are experiencing with their devices.

• Proven experience in cellphone repair or a similar technical role.

• Strong knowledge of mobile operating systems (iOS, Android) and hardware components. Honeywell, Charlotte, NC 12/2016 to 1/2023

Handheld and Software Technician II

• Handheld and Software Technician II consistently transcending the assigned role and duties and delivering best-in-class client experience.

• Primary responsibilities included addressing customer complaints, as well as troubleshooting internal/external damages on hand-held devices and PX940, RP4, RP2, CK-65, CT-40, and 99ex using diagnostic software. Conducted thorough complaint assessment using the CRM program.

• Performed procurement and inventory management for Printhead, LCD, front and back case equipment, printer roller, and MLB, using software installations and firmware updates post-repair with Putty, Netira, and Mitty.

• Participated in specialized training to acquire Security Clearance for handling and troubleshooting USPS scanners.

• Apply proficient knowledge encompassing MS Office suite, desktop operating environments, and troubleshooting protocols alongside fundamental UNIX/Linux proficiency. Aldersgate Retirement Home, Charlotte, NC 03/2014 to 11/2016 Culinary Repair technician

• Diagnose and troubleshoot issues with kitchen appliances, identifying the root cause of malfunctions, and implementing effective repair solutions.

• Conduct repairs on malfunctioning kitchen equipment, including replacing faulty components, and calibrating machinery.

• Assist in the installation of new kitchen equipment, ensuring proper setup, calibration, and compliance with safety standards.

• Provide training and guidance to kitchen staff on the proper use and care of equipment to prevent unnecessary damage and ensure safety.

• Ability to read and interpret technical manuals and schematics, excellent problem-solving abilities, and attention to detail.

• Good communication skills for coordinating with culinary staff and vendors. Credentials:

• Hold Security Clearance for USPS

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