Customer Service Data Entry
Resume:
Ms. LATOYA FINCH
*******.***@*****.***
SouthGroup Insurance and Financial Services Nov 2023- Aug 2024 WFH Direct Bill Associate
-Process and record all Direct Bill Income Commissions from company statements
-Reconcile statements by verifying deposit amounts and comparing them to reported balances
-Maintaining Excel spreadsheets to ensure proper tracking of outstanding balances
-Verify Carrier accounts and Producer Codes
-Access online portals, contact employers via phone and/or email to obtain Commission Statements Young Williams September 2021- November 2023 WFH Child Support Specialist Jackson, MS
- Assess cases in accordance with state and federal policies and regulations
- Conduct interviews with custodial and non-custodial parents
- Monitor cases for delinquencies and modifications
- Complete necessary analysis to ensure child support payments are disbursed in accordance with state, federal and contractual requirements
- Maintain confidentiality and security of information 22nd Century Technologies February 2020- August 2021 Data Entry Clerk Clinton, MS
- Protect personal identifying information and sensitive financial information
- Review W-2, 1099 and other tax & earnings forms to ensure accuracy
- Data Entry
- Forward requests for additional information
- Report wage and calculation errors to The Review Dept Conduent, LLC August 2019- October 2019 Customer Care Specialist Madison, MS
-Protected members personal health information
- Answered general questions for seniors & people with disabilities
- Researched members healthcare eligibility
- Provided primary care physician contact information
- Researched medications and possible generic alternatives Assisting Angels LLC January 2019- August 2019 WFH Staffing Coordinator Ridgeland, MS
- Maintained the Client Schedule & Caregiver Schedule using Dropbox
- Completed & Submitted payroll details
- Ensured adequate at-home health care plus daily living activities for up to 35 clients by matching elderly, special needs & disabled clients with Caregivers specific to their needs
- Coordinate Care Plans with family members and loved ones
- Communicate personnel changes within the home
CSL Plasma May 2018- November 2018 Medical Reception Technician Jackson, MS
- Protected donors’ personal health information
- Performed daily calibrations on all required equipment
- Conducted vitals screenings, recording blood pressure, pulse, temperature, weight, etc
- Performed finger pricks to obtain blood samples
- Safely and proficiently tested blood samples to determine hematocrit and protein levels
- Accurately utilized a Safepette and Refractometer MS Dept of Employment Security Jan 2007- Feb 2017 Lead Interviewer/Acting Supervisor Jackson, MS
- Trained & submitted payroll for temporary employees
- Developed & implemented new policies & procedures
- Composed the Standard of Operation for several key processes
- Prepared & submitted wage reports to determine eligibility
- Completed monetary and non-monetary investigative reports
- Effectively delegated work to others
- Directly supervised the work of several other employees Education: Lanier High School August 1995 – June 1999 Jackson, MS Diploma
Skills and Qualifications:
-Adhere to HIPAA requirements for securing personal information
-Experience in Healthcare Eligibility
- Types 72wpm; Excellent in 10-Key
- Proficient in Microsoft Office Suite
- Very familiar with Applied Epic, Dropbox, WebXtender, CICS, Access MS, Q-Key, Softphone and CRM call monitoring
system
- Dispatcher
- Outstanding verbal and written communication
skills
- Highly organized and decisive; able to prioritize effectively to complete multiple tasks timely REFERENCES:
Mrs. Latori Herring 601-***-**** Ms. Paula Young 407-***-**** Occupation: BAM Supervisor Senior Event & Activities Mgr
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