Administrative Assistant Customer Service
Resume:
MARIAH COFFIELD
**** ******** *****, ****, ** ***21 775-***-**** ****************@*****.***
Professional Summary
Motivated and versatile Administrative Assistant with over 7 years' of office and customer service experience in a fast-paced, team-based environment. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator in the situations that are presented. Skills
o Problem-solver
o Quick learner
o Goal-oriented
o Positive and friendly
o Planning and organization
o Standard Office Tasks (Copy, Scan, Fax, Email)
o CPR Certified
Work History
October 2022
Washoe County School District
Risk Management Specialist
Reno, NV
● Maintenance and processing of employee group insurance records to include active employees and retirees
● Implement necessary changes in the administration of claims processing
● resolves difficult and sensitive employee inquiries and complaints/problems pertaining to medical diagnoses/claims processing
● Standard office duties day to day (filing, coping, Microsoft word, and excel)
● Tracking monthly insurance premiums
● Data entry (Business Plus and Anthem)
April 2021- October 2022
DaVita Sparks
Administrative Assistant
Reno, NV
● Managing patient schedules
● Answer inbound calls throughout the day
● Managing day to day operations of the front office, making travel arrangements and guest arrangements.
● Coordinating new patient requests with the hospital, family and facility.
● Standard office duties day to day (filing, coping, Microsoft word, and excel) September 2020-April 2021
DaVita South Meadows
Patient Care Technician
Reno, NV
● Initiate patients hemodialysis treatment
● Manage time with every shift of patients
● Program machine with specific doctor orders
● Gathered and documented health-related information of patients.
● Reported directly to the charge nurse of abnormal changes during Hemodialysis treatment.
● Monitored patients during hemodialysis treatment including vital signs, machine checks and other related activities.
● Restock supplies for the team for the next day
September 2019 - April 2020
Reno Buick GMC Reno Cadillac
Service Administrative Assistant
Reno, NV
o Assist at the Loaner desk
o use of Microsoft office
o Assist submitting warranty claims for GM and Isuzu o Fill in for service advisors
o Contact customers to follow up on purchases, suggest new merchandise. o Drive month service goals
o Assist service managers in managing tasks
o New car check in
o Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
o Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail Aug 2017 – September 2019
Reno Buick GMC Reno Cadillac
Business Development Center
Reno, NV
o Responded to customer requests via telephone, email and text messaging. o Followed up with over 100 customers each week to verify that they were satisfied with the services that have been completed.
o Help drive sales\service goals and achieve monthly quotas. o Manage between 50-90 inbound calls and up to 40 scheduled appointments daily. o Answer customer telephone calls promptly and in an appropriate manner. o Documented all customer inquiries and comments thoroughly and quickly. o Contact customers to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events.
o Directed calls to appropriate individuals and departments. Dec 2012 - April 2020
Depoali Middle School (WCSD)
Co- Head Color Guard Coach
o Developed and implemented training to improve team cohesiveness and performance. o Motivated athletes to stronger, more agile, and more effective players. o Advised head coach on discipline, performance, and other decision-making areas. o Maintained academic standing of players by providing support and guidance. o Built positive and productive relationships with parents of student athletes. o Evaluated individual knowledge, skills, and strengths and assigned team positions. o Prepared athletes for special competitions.
o Coordinated with parents, boosters, and other resources to meet all team needs. o Attended all practices and meetings.
o Managed and scheduled local and national Color Guard competitions. o Promoted proper stretching, warmups, and conditioning exercises to prevent injuries. o Scheduled and organized fundraisers.
Jul 2014 - April 2022
Damonte Ranch High School (WCSD)
Assistant Color Guard Coach
Reno, NV
o Developed and implemented training to improve team cohesiveness and performance. o Motivated athletes to stronger, more agile and more effective players. o Advised head coach on discipline, performance, and other decision-making areas. o Maintained academic standing of players by providing support and guidance. o Built positive and productive relationships with parents of student athletes. o Evaluated individual knowledge, skills, and strengths and assigned team positions. o Prepared athletes for special competitions.
o Coordinated with parents, boosters and other resources to meet all team needs. o Attended all practices and meetings.
o Managed and scheduled local and national Color Guard competitions. o Promoted proper stretching, warmups and conditioning exercises to prevent injuries. o Scheduled and organized fundraisers.
May 2015 - Jul 2017
LANE BRYANT
Key Holder- Service Manager
Reno, NV
o Answered and managed incoming and outgoing calls while recording accurate messages. o Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
o Coached new employees on administrative procedures, company policies and performance standards.
o Input all documents into the records management system. o Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. o Reviewed resumes to identify eligible applicants and coordinated interviews. o Coordinated office inventory by restocking supplies and placing purchase orders. o Maintained break room and took out trash.
o Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
o Oversaw daily office operations for staff of 10-15 employees. o Responded resourcefully to customer requests and concerns. o Maintained cleanliness and presentation of stock room and production floor. o Earned management trust by serving as key holder, responsibly opening and closing store.
o Mentored new sales associates to contribute to the store's positive culture. o Operated a cash register for cash, check and credit card transactions. Jul 2014 - Dec 2017
Galena High School
Head Color Guard Coach
Reno, NV
o Cultivated team player dedication and loyalty by teaching excellent sportsmanship and commitment.
o Organized and led practices and scrimmages to increase competitive attitude and skills. o Managed $2,000.00 team budget to properly allocate for equipment, travel and other required elements of operation.
o Planned and facilitated team travel to games and events. o Prepared athletes for special competitions and tournaments. o Utilized safe techniques for exercises and equipment use o Coordinated with parents, boosters and other resources to meet all team needs. o Attended all practices and meetings.
o Managed and scheduled local Color Guard competitions. Education
Damonte Ranch High School
Reno, NV
Class of 2014
High School Diploma
References
Laura Epperson Personal 775-***-****
Javier Sosa National Guard \ Head Color guard instructor DRHS 702-***-**** Jessica Smith Social Worker at DaVita Sparks 775-***-**** Christie Gordiano CMS\ RN at DaVita 775-***-****
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