Many years of Branch Management and customer service excellence.

ERIC C. MCGUIRE

**** **** ******** *** **********, CA 95834

Mobile: 916-***-****

Email: **************@*****.***

Summary

20+ years’ experience as a Service/Branch Manager with strong leadership skills, ability to prioritize, excellent ability to communicate effectively.

Demonstrating ability to build and continuously motivate highly effective teams.

Successful track record in managing budgets and/or P&L responsibility.

Effective interpersonal skills with customers, employees, and management team.

Career History

Xylem Water Solutions 01/02/2024 to present

Branch/Service Center Manager

Duties:

Effective interpersonal skills with customers, employees, and management team.

Superior customer service.

Effective leadership, motivational, organizational and communication skills.

Manage labor, maintenance and repair costs while maintaining product quality.

Maintain flexible, efficient and effective workflows and systems to achieve financial and operational excellence.

Contribute to the development and deployment of systemic improvements to enhance the safety, quality, capacity and capability of business processes within the service center.

Execute continuous improvement opportunities using six sigma and lean methodologies to achieve business goals.

Coordinate equipment requirements to maintain an inventory adequate for efficient operation and maximum utilization.

Routinely assess the need for rental equipment through feedback from sales personnel, customers and suppliers.

Contribute to the development to increase capacity within the service center to support service and repair on multiple Xylem product lines.

Ensure the maintenance of a hazard-free and safe operating work environment.

Accountable for operating income, Inventory accuracy and sales orders.

Distribution International 03/2019 to 12/2023

Branch Operations Manager

Essential Job Functions

Supervise supplier and return material authorizations, including customer credit and supplier claim for special order or defective product forms pending return of material.

Assist in managing branch assets including inventory, receivables, and payables to maximize bottom line performance, reduce carrying costs, and ensure exemplary service to customers.

Implement and ensure consistent compliance with standard operating procedures, policies, internal audit controls, controls, and business management quality system requirements.

Analyze customer feedback and develop methods to improve service quality using metrics.

Contribute to preparation of branch annual budget, including forecast of capital expenditures.

Analyze reports to identify potential operational deficiencies and take corrective actions.

Perform required system utilities, security and administrative controls used in daily activities.

Implement branch physical security standards by conducting facility and asset inspections and taking corrective actions to support security controls.

Conduct annual transportation cost analyses to ensure efficiency.

Monitor and approve branch expense and stock documentation.

Oversee use and maintenance of petty cash fund.

Conduct daily branch management meetings to communicate information to all associates.

Manage warehouse operations so that productivity and budgetary goals are consistently met.

Work closely with sales and fabrication teams to develop and maintain a ‘customer first, whatever it takes culture.

Partner with fabrication and purchasing departments to ensure accurate, on-time and in full receipt of materials in support of overall order fulfilment goals.

Determine equipment availability and capabilities to efficiently schedule, coordinate, and move orders through the facility to meet customer expectations.

Organize and manage branch workflow to satisfy production requirements in a cost-efficient manner.

Branch Manager 9/2016 to 3/2019

Western Hydro Duties:

Responsible for all aspects of operations and customer service, ensuring that it is the number 1 priority for all staff.

Check all quotes for accuracy, correct pricing, discounts, and lead times.

Handled all the purchasing for branch products.

Prepare delivery routes daily.

Take care of all incoming credits and warranties.

Handle all billing for the branch.

Check to see if all incoming and outgoing freight is completed.

Make sure our truck fleet is up to date with the services needed.

Handle all timecard approvals for employees.

In charge of hiring, discipline, and termination for my branch.

Make sure that inventory levels stay accurate.

The warehouse is checked daily for any safety hazards and cleanliness.

Manage all vendor relations.

Make sure propane tanks are full and maintenance is up to date for the forklift.

Conduct monthly branch meetings with all sales and branch personnel.

Branch Manager 6/2013 to 9/20/16

CD & Power, Sacramento, CA

Duties:

Generator Service

•Manage employees as assigned.

•Prepare and send service quotes.

•Schedule service technicians daily.

•Schedule monthly services and inspections for customers.

•Prepare customer quotes.

•Track repairs.

•Prepare, print, and mail invoices.

•Attend all meetings which include sales, mechanics, and company meetings.

Generator Rental

•Prepare and send rental quotes.

•Submit rental agreements to customers – obtain credit applications and certificate of insurance.

•Open work order and distribute required documents as needed.

•Dispatch delivery drivers.

•Prepare, print, and mail invoices.

Generator Sales

•Customer service.

•Complete vendor packages as requested.

•Follow up on customer quotes and/or leads.

•Manage Tradeshow participation/budget (with Sales Manager).

Miscellaneous

•Schedule generator fuel tank inspections.

•Open and closing duties of the branch.

•Complete special projects as assigned.

•Maintain vendor relations.

•Ensure company policies and procedures are followed.

•Ensure work areas are clean and orderly and all safety policies are followed.

Service Specialization Supervisor 11/2008 – 6/2013

Holt of California, Pleasant Grove, CA

Duties:

•Directs daily activities of the specialization shop and field activities as needed.

•Provides technical support to apprentices, mechanics, and technicians.

•Coordinates workload and job assignments with the shop foreman and shop lead.

•Overseas proper compliance of company safety and environmental guidelines.

•Assist in developing training schedules for both mechanics and apprentice mechanics.

•Research and investigate repair status information for customers, mechanics and other department employees as required.

•Performs technical communicator duties including requests to the factory engineering for technical assistance as well as documenting and reporting product problems.

•Perform service writing and preparation of repair estimates and service quotations for customers.

•Proactively communicate and document all changes to customers, including scheduling changes, job status changes and cost estimate/flat rate changes.

•Keeps main shop and manager informed of shop activity levels, assistance needs and significant problems.

Service Manager 08/1999 – 11/2008

Berendsen Fluid Power, West Sacramento CA

Duties:

●Manage repair shop consisting of repair technicians.

●Help provide technical support to all mechanics.

●Handle day to day workflow of repairs going in and out of the service department.

●Developed processes to improve and reduce repair times.

●Work with vendors to purchase repair parts and replacement items.

●Taking corrective action where inadequate performance is suspected.

●Motivating and guiding team

●Schedules jobs and directs flow of work.

●Ensures effective communication with team.

●Provide high quality up to date documentation for all service orders.

●Maintaining inventory and expenses by regularly conducting inventory cycle accounts

●Accurately reporting service times, job costing, and invoicing in the Service Department

●Escalating operational issues to appropriate sales location

●Work with our sales team to assist them with their questions and customer needs.

●Establishing and maintaining relationships with operational contacts of each client

●Assisting in maintaining the customer service policy for the company.

●Work with customers to provide quotes and technical advice.

●Proactively developing and retaining all customer accounts

●Responsible for collection of payment for cash customers at time of service

●Following up on all outstanding issues

Education

Rio Linda High School

High School Diploma

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