Customer Service Specialist. Accurate, timely, motivated
Resume:
Lynda Kelleigh
***************@*****.***
Federal Way, WA
Objective
Dynamic and forward-thinking professional with exceptional communication skills and a creative mindset. Proven ability to deliver outstanding customer service while consistently driving innovation and problem-solving. Adept at fostering strong relationships and enhancing client satisfaction through a proactive and positive approach. Committed to personal and professional growth with a keen interest in exploring opportunities for advancement and contributing to organizational success.
Education
Experience
North Idaho College
2002 - 2003
General Studies
Internation Sports Science Association
2004
Personal Trainer Certificate
National Interior Design
2005
Certified
Customer Service and Sales Associate
Federal Way, WA
2023 to 2024
Customer Engagement: Greet and assist customers with product inquiries, offering personalized recommendations to meet their needs.
Sales Transactions: Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
Product Knowledge: Maintain in-depth knowledge of products and services to provide accurate information and answer customer questions.
Inventory Management: Assist with stock management, including restocking shelves, organizing displays, and handling inventory counts.
Store Presentation: Ensure the store is clean, organized, and visually appealing, following merchandising guidelines.
Problem Solving: Address and resolve customer issues or concerns in a professional and timely manner.
Team Collaboration: Work closely with team members to achieve sales goals and contribute to a positive team environment.
Delivery Service Provider
Federal Way, WA
2021 to 2023
. Route Management: Plan and optimize delivery routes to ensure maximum efficiency and minimize delays, using GPS and route planning tools.
Customer Service: Interact with customers in a professional and courteous manner, handling inquiries and addressing any delivery-related issues or concerns.
Package Handling: Load and unload packages carefully, ensuring they are secured and protected during transit. Inspect packages for damage before delivery.
Documentation: Maintain accurate records of deliveries, including obtaining signatures, documenting any delivery issues, and reporting discrepancies to management.
Vehicle Maintenance: Perform routine checks on the delivery vehicle to ensure it is in good working condition. Report any maintenance or repair needs to management.
Compliance: Adhere to all traffic laws, safety regulations, and company policies while driving. Ensure compliance with company procedures and legal requirements for deliveries.
Body Work Health & Wellness Lounge
Coeur d’ Alene, ID
Owner/Manager/Therapist
1.
oStrategic Planning: Develop and implement business strategies and goals for the wellness center, including marketing plans, financial management, and growth initiatives.
oBudget Management: Oversee financial operations, including budgeting, accounting, and financial reporting. Monitor expenses and revenues to ensure profitability.
oStaff Management: Recruit, train, and manage staff, including therapists, administrative personnel, and other support staff. Conduct performance evaluations and provide ongoing professional development.
oCompliance: Ensure the wellness center complies with all relevant local, state, and federal regulations, including health and safety standards and licensing requirements.
oFacility Management: Maintain a clean, safe, and welcoming environment. Oversee the upkeep of the facility, equipment, and supplies.
oClient Assessment: Conduct thorough initial assessments to understand clients’ needs and goals. Develop individualized treatment plans based on assessments.
oTherapeutic Services: Provide a range of therapeutic services, such as massage therapy, counseling, or other wellness treatments, adhering to best practices and client care standards.
oClient Interaction: Build and maintain strong client relationships through effective communication, empathy, and professionalism. Address any client concerns or issues promptly.
oProgress Monitoring: Track and document clients’ progress, adjusting treatment plans as necessary to achieve optimal outcomes.
oMarketing and Promotion: Develop and execute marketing strategies to attract and retain clients. Utilize social media, advertising, and community outreach to promote the wellness center.
oNetworking: Build and maintain relationships with other healthcare professionals, community organizations, and potential referral sources to enhance business opportunities.
oClient Retention: Implement client retention strategies, including loyalty programs, feedback mechanisms, and exceptional service delivery to ensure high levels of client satisfaction.
oScheduling: Oversee appointment scheduling and manage the center’s calendar to optimize therapist availability and client appointments.
oRecord Keeping: Maintain accurate and confidential client records, including treatment plans, progress notes, and billing information.
oBilling and Payments: Manage billing processes, including invoicing clients, processing payments, and handling insurance claims if applicable.
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