Customer Service Direct Support
Resume:
Danette Garland
Customer Service Professional
Romulus, MI 48174
*******.*******@*****.***
Accumulated over 9 years of managerial leadership and Human Resource experience within the United States Air Force and the civilian sector. Specializing in HR with an emphasis on payroll and accounting. Managed Employee Relations with focus on policy and procedure; positive performance; employee development; and compliance with federal and state law. Provided mentorship to peers, managers, and supervisors alike regarding company policy, ethics, performance management, and employee professional development. Processed payroll for multitude of salaried, hourly and commissioned employees ensuring all payments were completed in a timely fashion with minimal oversight. Candidate is a solution-focused self-motivated professional with comprehensive in various HR protocols. Proven success in working in high-pressure, deadline-driven environments. Demonstrates the ability to operate in any environment while displaying creative problem solving skills with limited resources, operates well in a team environment, and exceeds expectations meeting customer requirements, and pursue excellence in all challenges. The successful candidate will demonstrate drive, intelligence, and a willingness to exceed expectations. Willing to relocate to: Romulus, MI
Authorized to work in the US for any employer
Work Experience
Iventory Control Clerk Admin
KLS LOGISTICS - Romulus, MI
November 2023 to Present
Responsible for maintaining inventory accuracy by verifying all inbound and outbound orders. Insure that inventory entries and adjustments are reflected accurately in the warehouse management system. Key Accountabilities:
• Maintain inventory records.
• Perform daily inventory management procedures and duties.
• Coordinate physical inventory procedures and adjust system as necessary.
• Follow procedures to accurately adjust inventory for over/short, defective, and damaged product.
• Perform routine clerical assignments including filing invoices and maintaining records. Traveling Contractor
Metro Industrial Services - Detroit, MI
November 2021 to November 2024
• Operates various production machines including presses, benders & assembly
• Performs one or more repetitive bench or line assembly operations to mass-produce products
• May be assigned to different work stations as production needs require
• May work on an assembly line where tasks vary
• Input required Part Quality Checks
• Maintain a clean and safe work area
Direct Support Staff
Infinite Living - Powder Springs, GA
June 2018 to October 2021
A Direct Support Professional, or Direct Support Care Professional, cares for individuals experiencing developmental or intellectual disabilities or illnesses. Their main duties include helping patients complete basic housekeeping tasks, transporting patients to appointments or other social outings and keeping patients safe from potential health hazards in their surrounding environment. Direct Support Professional duties and responsibilities Direct Support Professionals work with individuals with mental or developmental disabilities by creating behavior plans, teaching self-care skills, cooking meals and doing laundry. Additional duties may include:
• Assisting clients with daily personal tasks, including bathing and dressing
• Completing housekeeping tasks such as vacuuming, washing dishes and tidying
• Helping plan client appointments and organize a schedule
• Organizing with transportation arrangements to appointments
• Shopping for groceries and preparing meals that meet specific client dietary needs
• Encouraging client engagement in social networks and communities Production Control Clerk
HKR - Orangeburg, SC
February 2020 to August 2020
• Compile and analyze production data from documents including customer orders, work tickets, product specifications, and individual worker production sheets
• Analyze and calculate quantities of items produced, materials used, amount of scrap, frequency of defects, and worker and department production rates
• Write production reports based on data compiled
• Maintain files of documents used and prepared.
• Prepare written work schedules based on established guidelines and priorities.
• Compile material inventory records and prepare requisitions for procurement of materials and supplies.
• Frequent cycle counting in order to keep updated count on various materials
• Chart production based on statistics compiled for reference by production and management personnel and analyze findings
QA Inspector
Stratosphere Quality - Orangeburg, SC
May 2019 to July 2020
Sorting and inspection work can include visual inspection, touch point inspection, or use of measuring equipment to determine conformity of a part. Rework projects eliminate known defects with a part includes work such as deburring or replacing a component part.
• Using inspection, measuring and test equipment
• Performing a full range of varied inspection tasks including visual & touch point inspection
• Performing a full range of production related tasks as well as administrative duties related to quality project work
• Reading and following written and verbal work instructions
• Identifying problems and questions and reporting them to appropriate supervisor Inventory Specialist
Johnson Service Group Inc - Orangeburg, SC
September 2019 to February 2020
• Identify manufacturer and manufacturer part numbers for all materials found in the storeroom
• Record proper Unit of Measure information (each, pack, case etc)
• Count and document all inventory on hand
• Re-organize part bin locations in accordance to our 5S methodology
• Bag and tag all inventory and bin locations
• Put away all items in the proper inventory storage location
• Performs other duties as assigned
Disaster Relief Shelter Manager
American Red Cross - Florence, SC
August 2016 to October 2018
Red Cross organization is responsible for helping people who suffer in poverty, disaster, or conflict cases. Specialists working in this field are volunteers and they are required to perform their duties on different areas such as blood service, disaster service, health and safety service, military support, or administrative jobs. As a disaster relief shelter manager my responsibilities are to respond to emergencies by assessing the needs of victims and people.
• Training other members of emergency response teams.
• Providing temporary supplies of clothing and food.
• Handling clerical work.
• Scheduling blood donations.
• Assisting military facilities.
HR Assistant Manager
FTE Networks - Charlotte, NC
October 2015 to April 2017
Payroll, Employee time sheets (tsheets), Record Billing, Accounts Payable, Hire/Terminate Employees, Create Utility Damage Reports, Call In Locate Tickets (811), Inventory Accomplishments lowering and getting control of company debt by reporting daily billing. Private First Class ADMIN
United States Air Force - Lackland AFB, TX
January 2008 to July 2008
Prioritized and executed daily orders in an efficient manner, Delegated tasks to subordinates, Worked extensively with diverse groups of people to complete team goals, Performed general cleaning and maintenance duties.
Honorably discharged under medical conditions
Education
HIGH SCHOOL DIPLOMA
Lake City High School
August 2004 to May 2007
Skills
• 42 WPM (5 years)
• ACCESS (2 years)
• ADP (5 years)
• ALPHA/NUMERIC (5 years)
• ALPHA/NUMERIC DATA ENTRY (5 years)
• Accounts Receivable
• Human Resources
• Recruiting
• Quickbooks
• benefits
• HR
• Payroll
• Kronos (2 years)
• Employee Relations
• Microsoft Excel
• MS Office
• Powerpoint
• training
• Phone Etiquette (9 years)
• Customer Relations (8 years)
• SAP (Less than 1 year)
• Outlook (4 years)
• PeopleSoft (Less than 1 year)
• Inventory Clerk (2 years)
• Quality Assurance
• Inventory control
• Warehouse supervisor experience
• Supervising experience
• Customer service
• Customer support
• Sales (5 years)
• Retail sales (5 years)
• Customer support (10+ years)
Military Service
Branch: United States Air Force
Rank: E3
Certifications and Licenses
Work Keys
February 2020 to Present
Silver Credential
Assessments
Basic attention to detail — Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
July 2021
Influencing and negotiating with customers
Full results: Proficient
Data entry: Attention to detail — Proficient
July 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
December 2020
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Intermediate spreadsheets with Microsoft Excel — Proficient May 2018
Measures a candidate's knowledge of intermediate Microsoft Excel techniques including effectively writing and applying conditional formulas.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
CORE COMPETENCIES
Advanced Level Excel, Word, PowerPoint, Access, Outlook, Cre8, ATS Microsoft Office 2000, 2003, 2007, 2010 Applicant Tracking System/ ICMS AS400/Fidelity/MSP/Oracle Alpha/Numeric Data Entry 10000 KPH, Type 42 WPM ADP/ Etime/ Workforce Now/ Kronos, Tax Preparation SAP, PeopleSoft, QuickBooks, Web Development, Improvement Facilitator, Quality Center SharePoint Data Collection Administrator
Contact this candidate