Store Manager Customer Service
Resume:
S
Jacqueline Santiago
**********.************@*****.***
Ormond Beach, FL 32174
SUMMARY
Customer-oriented Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
SKILLS
Supply Ordering
Store Operations Oversight
Operations Management
Employee Training
Shift Scheduling
Risk Management
Store Merchandising
Promotional Planning
Team Development
Talent Recruitment
Loss Prevention
Budget Administration
Payroll Management
Retail Inventory Management
POS Systems
Customer Service Management
Shift Checklists
Inventory Management
Vendor Management
Staff Management
Employee Terminations
Security System Monitoring
Order Management
Training and Mentoring
Customer Service
Sales Expertise
Store Opening and Closing Procedures
EXPERIENCE
Store Manager
DeLand, FL
Murphy USA/ Jun 2015 to Dec 2023
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Conducted daily store operations, including opening and closing procedures and cash handling.
Trained and mentored associates to teach daily tasks and procedures.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Updated POS system with new products and promotional offers.
Managed daily banking activities such as deposits and withdrawals.
Implemented successful business strategies to increase revenue and target new markets.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Developed strategies to maximize sales and profitability.
Resolved customer complaints in a timely manner.
Identified opportunities for cost savings through waste reduction initiatives.
Performed regular price checks to ensure competitive pricing.
Courier
Ormond Beach, FL
Kareo/ Feb 2017 to Sep 2019
Coordinated parcel delivery using strong time management skills.
Documented pickups and deliveries and submitted reports after shift.
Sorted parcels according to delivery route.
Assisted in the sorting and organizing of packages for efficient delivery routes.
Walked, rode bicycles or drove vehicles to reach destinations and deliver messages or materials.
Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
Checked and secured package loads before deliveries.
Obtained official signatures and required payments for different types of deliveries.
Answered shipment and delivery questions concerning estimated times of arrival.
EDUCATION AND TRAINING
Associate of Arts: Healthcare Administration
University of Phoenix Apr 2012
Tempe, AZ
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