Store Manager L D
Resume:
Phone:
+965-******** - 002***********
Email:
**************@*****.***
Address:
Kuwait, Salmya
LinkedIn:
www.linkedin.com/in/amira-nouraldin-
29b962131
AMIRA NOUR ALDIN
Senior Store Manager -B2B & B2C
With 20 years’ experience in Retail & FMCG, B2C
&B2B, I have proven track of high performance
achievements,my extensive back ground support
me to drive Strategics plan and drive business
objectives
EXPERIENCE
Senior Store Manager Jan 2021 - current
AKI GROUP Kuwait
BEFIT Stores (Avenues Mall & Shuwaikh)
Establishment for stores in Kuwait
Improve Revenue’s & KPIs
B2B & B2C Management
Coordinate Logistics
Manage Business Plan & Budgets
Hands on Marketing Calendar
Create L&D programs.
Stock lose control
Manage Talent Acquisition
Manage Store Layout & Merchandising
Insure Appling SOP
Manager P&L
Cluster Manager Jan 2020 - Dec 2020
LIST ROMA STORE Avenues Mall, 360 Mall, Marina Mall,Alkout Mall, Kuwait
Develop Stores KPI
Manage Buying,Refill Stocks Allocation
Manage P&l, Area Ravines
Update Guideline’s, L&D programs
Recruit Retail Team
Manage Stores SOP
Responsable for the overall budget and stratégies for all shops
Manage team with Warehouse/E-commerce, House Clearance, Cluster Managers and other managers
Support the opening of new and refitted shops by ensuring merchandising, stocks and préparations is ready for the set opening date
Analyse and feedback sales performance and trends to the Head of Retail
Control stock Density and rotation
EDUCATION
Bachelor of Science: Computer
Since & Business Administration
1998- 2002
Faculty of BA, ALEX, EGYPT
Diploma: HR & Business
Administration
From Wales University UK, 2009
SKILL HIGHLIGHTS
Project management
P&L Management
Business Planning
Logistics
Coaching, L&D
HR
Strategic planning
Sales & Business performance
management
Events & Marketing
Financial Reports
Brand Management
Market Research
Campaign Execution
Product Development
Data Analysis
Budget Management
LANGUAGES
English – A2
Arabic – A1
French – C3
HOBBIES
Writing
Sketching
Store Manager l Majid Alfuttim CO, Kuwait
Accessories Store, Jan 2018 - Dec 2020
Avenues Mall,Kuwait
Manage store compliance.
Hiring &Coach new joiners, develop store team performance
Develop store KPI & Sales Figures
Manage stock lose, logistics, transfers
Plan schedules according business needs
Ensuring high standards of customer service
Implementing promotions and visual merchandising strategies Assistant Manager Jan 2017- Dec 2017
Bloomingdales Store 360 Mall
Balenciaga Luxure brand, Kuwait
Client Relations:
Customer Service: Provide exceptional service to clients, addressing their needs and inquiries promptly and professionally.
Personalized Service: Assist in maintaining a high level of personalized service for high- value clients and VIPs.
Client Communication: Manage communications with clients, including follow-ups, updates, and feedback collection.
Administrative Support:
Appointment Scheduling: Assist in scheduling client appointments, fittings, and consultations.
Data Management: Maintain and update client records and databases with accurate information.
Reporting: Prepare reports on client interactions, sales trends, and other relevant metrics.
Sales Assistance: Support the sales team in achieving targets by handling customer queries, processing orders, and managing transactions, weekly tread report
Product Knowledge: Stay informed about Balenciaga’s products, collections, and trends to effectively assist clients.
Stock Management: Assist with inventory management, including tracking stock levels and coordinating with the inventory team.
Store Presentation: Ensure the store environment is well-maintained and visually appealing, adhering to Balenciaga’s standard.
ASSISTANT STORE MANGER – H&M, TOPSHOP
Alshaya CO KUWAIT AVNUES MALL SEPT 2014 – 2017
Team Leadership: Assist in recruiting, training, and supervising staff; manage schedules and performance.
Customer Service: Ensure exceptional customer experiences; address inquiries and resolve complaints.
Sales Management: Support achieving sales targets; analyze reports and implement strategies to boost performance.
Inventory Control: Oversee stock levels; manage replenishment and conduct audits to minimize loss.
Store Operations: Handle daily operations, including cash management and compliance with policies.
Visual Merchandising: Implement visual merchandising strategies to enhance product displays and store layout.
ASSISTANT BRAND MANAGER – FMCG
UNILIVER EGYPT – ALEX 2009 – 2013 (LIPTON TEE )
• Brand Strategy: Assist in developing and executing brand strategies and marketing plans.
• Market Analysis: Conduct market research and analysis to identify trends and consumer insights.
• Campaign Management: Support the planning and execution of marketing campaigns and promotions.
• Product Development: Collaborate on product innovation and improvement initiatives.
• Performance Tracking: Monitor brand performance and track key performance indicators
(KPIs).
• Cross-Functional Coordination: Work with internal teams and external agencies to ensure alignment and successful execution of brand initiatives.
• Manage budgets & ROI, Improve Market share
PROJET SUPERVISOR PROMOTED TO PROJECTS MANAGER
PRO ACT CO, MARKETING AGANCY FMCG,EGYPT,ALEX
PRO ACT CLIENTS : PEPSI, UNILIVER, P&J, HENEL,SADIA,DANON CO
Project Leadership: Oversee project planning and execution for major FMCG clients including Pepsi, Unilever, and Danone.
Client Management: Serve as the primary point of contact for clients; ensure project deliverables meet client expectations and objectives.
Team Coordination: Lead and manage project teams, ensuring effective collaboration and timely completion of tasks.
Budget Management: Monitor project budgets, manage expenses, and optimize resource allocation.
Strategic Planning: Develop and implement strategies to drive project success and align with client goals.
Performance Tracking: Track project progress, analyze performance metrics, and provide regular updates to clients and senior management
Contact this candidate