Customer Service Data Entry
Resume:
NASHA JOHNSON
**************@*****.*** 912-***-**** Atlanta, GA 30301
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy Host skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Dedicated student interested in applying excellent communication and interpersonal skills to a retail sales role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Skills
Banquet Coordination
Performance Improvement
Supply Restocking
Table Bussing
Menu Memorization
Liquor, Wine, and Food Service
Stocking and Replenishing
Sales Techniques
Order Accuracy
Special Dietary Requirements
Sales Expertise
Item Promotion
Cash Handling
Ordering Procedures
Food Inspection
Table Setting
Positive and Professional
Price Memorization
Point of Sale (POS) System Operations
Guest Seating
Guest Engagement
Suggestive Selling
Safe Food Handling
Order Management
Food Safety Understanding
Check Payment Processing
Food Running
Menu Knowledge
Food Delivery
Effective Customer Upselling
Menu Presentation
Table Setting Arrangements
Dining Customer Service
Experience
Rina Atlanta, GA
Server
04/2023 - Current
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Greeted customers, answered questions and recommended specials to increase profits.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Served food and beverages to patrons and immediately remedied issues with orders.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Addressed complaints to kitchen staff and served replacement items.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Greeted guests and provided menus.
Provided excellent customer service to ensure satisfaction.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Prepared drinks according to standard recipes.
Took orders from customers accurately and in a timely manner.
Checked food before serving it to customers.
Delivered food orders promptly and courteously.
Monitored dining room for cleanliness and proper set-up at all times.
Responded efficiently to guest inquiries and complaints in a professional manner.
Ensured that each guest was served courteously, quickly, and efficiently.
Performed opening and closing duties such as setting up the dining area, restocking supplies..
Followed health safety guidelines when preparing and serving food products.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Stayed informed about daily specials, new menu items, promotions.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Served food and beverages to patrons and confirmed complete orders.
Explained menu items, describing ingredients and cooking methods upon request.
Stocked service areas with supplies during slow periods.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Prepared checks, itemizing total meal costs and taxes.
Informed customers of daily specials and signature menu items.
Presented menus and answered questions regarding items.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Set up tables in between patrons to reduce wait times.
Filled condiments and napkin containers during slack periods.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Brewdog Atlanta, GA
Server/Hostess
07/2022 - Current
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers.
Served food and beverages to patrons and immediately remedied issues with orders.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Trained new employees on restaurant procedures and plating techniques.
Addressed complaints to kitchen staff and served replacement items.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Greeted guests and provided menus.
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Prepared drinks according to standard recipes.
Took orders from customers accurately and in a timely manner.
Checked food before serving it to customers.
Delivered food orders promptly and courteously.
Monitored dining room for cleanliness and proper set-up at all times.
Responded efficiently to guest inquiries and complaints in a professional manner.
Ensured that each guest was served courteously, quickly, and efficiently.
Performed opening and closing duties such as setting up the dining area, restocking supplies..
Handled money transactions accurately while following company procedures for handling cash payments.
Followed health safety guidelines when preparing and serving food products.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Stayed informed about daily specials, new menu items, promotions.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Trained new employees to perform duties.
Served food and beverages to patrons and confirmed complete orders.
Explained menu items, describing ingredients and cooking methods upon request.
Stocked service areas with supplies during slow periods.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Prepared checks, itemizing total meal costs and taxes.
Informed customers of daily specials and signature menu items.
Presented menus and answered questions regarding items.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Set up tables in between patrons to reduce wait times.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Hard Rock Cafe Atlanta, GA
Host
03/2022 - 02/2023
Greeted guests and gathered information to seat groups or place on waitlist.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Answered telephone to provide dining information and take reservations.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Resolved customer service and food-related issues to maintain guest satisfaction.
Notified server after seating parties in section to facilitate prompt service.
Accommodated guests with children and special needs to promote comfortable dining experience.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Greeted guests upon arrival and provided them with menus.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Took reservations over phone and in person.
Provided customers with accurate wait times and monitored waiting list.
Assisted servers in seating guests by escorting them to their tables.
Managed dining room layout to maximize efficiency of staff members.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Ensured compliance with health and safety regulations within the restaurant.
Managed incoming calls during busy shifts.
Provided excellent customer service by anticipating customer needs.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Greeted customers, answered questions and recommended specials to increase profits.
Greeted incoming guests to escort to assigned dining area and present menus.
Monitored dining area to assess server capacity and estimate wait times.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Stayed attentive to server availability and table turnover to quickly seat guests.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Communicated with servers about new tables, changes in food availability and customer comments.
Answered phones promptly to record and confirm reservations.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Collected reservation information and communicated updates to guests via mobile device or in-person.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Took reservations from patrons by phone or online.
Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Directed patrons to lounges and waiting areas.
Assigned patrons to suitable tables according to server rotation.
Received and recorded patrons' dining reservations.
Coordinated dining room staff workflow to foster prompt and courteous service.
Carey Hilliards Savannah, GA
Server
04/2020 - 02/2021
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Cleaned tables and chairs to prepare dining area for next customers.
Served food and beverages to patrons and immediately remedied issues with orders.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Trained new employees on restaurant procedures and plating techniques.
Addressed complaints to kitchen staff and served replacement items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Greeted guests and provided menus.
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Took orders from customers accurately and in a timely manner.
Checked food before serving it to customers.
Delivered food orders promptly and courteously.
Stayed informed about daily specials, new menu items, promotions.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Served food and beverages to patrons and confirmed complete orders.
Explained menu items, describing ingredients and cooking methods upon request.
Stocked service areas with supplies during slow periods.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Prepared checks, itemizing total meal costs and taxes.
Presented menus and answered questions regarding items.
Dietary Food Prep hospital Savannah, GA
Hospitality Worker
04/2019 - 01/2021
Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
Welcomed customers to property and offered immediate assistance with needs.
Assisted guests by promptly responding to questions, requests and concerns.
Minimized risks to guests by strictly following sanitizing procedures for different areas.
Supported team operations by keeping supplies well-stocked and stations ready for guest service.
Prepared entrees, side dishes and desserts for guests during busy periods.
Served food and drinks to customers in a timely manner.
Restocked supplies of condiments, beverages and other items as needed.
Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Manhattan store Savannah, GA
Retail Store Associate
01/2018 - 09/2020
Greeted customers, provided customer service and answered questions.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Operated cash register to process cash, check and credit card transactions.
Organized items on shelves in order to maintain neatness of store.
Assisted with the placement of merchandise onto shelves according to plan-o-grams.
Stocked shelves with new merchandise when shipments arrived.
Cleaned fitting rooms, counters, display tables and other areas within the store.
Provided advice on product selection to customers based on their individual needs.
Completed price changes by adhering labels to merchandise or entering information into computer system.
Processed returns and refunds in accordance with company policy.
Conducted weekly inventory counts of all stock items in the store.
Answered incoming calls from customers inquiring about products or services offered by the store.
Unloaded trucks containing incoming shipments; matched purchase orders against invoices; stored goods appropriately in back room area.
Set up promotional displays or arranged merchandise on counters or tables to promote sales.
Provided excellent customer service throughout each transaction while maintaining a friendly demeanor.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Stocked, replenished and organized inventory to keep store merchandise fresh.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Answered questions about current promotions and resolved issues according to store policies.
Unloaded and moved merchandise to maintain aisles and set up product displays.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
Computed purchases and received and processed cash or credit payment.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Organized store by returning merchandise to proper areas and restocked displays.
Cleaned shelves, counters and tables to maintain organized store.
Greeted customers to determine wants or needs.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Answered store and merchandise questions and led customers to wanted items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended merchandise to customers based on needs and preferences.
Exchanged merchandise for customers and accepted returns.
Education and Training
Herschel V Jenkins Savannah, GA
High School Diploma
05/2021
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