Customer Service Food

Angelicka Prickett *************@*****.*** 319-***-**** Las Vegas, NV Extensive experience in Hospitality Bartender/Server, Supervisory roles, mainly in a EMS, Fire fighting, CSR, Merchandising, marine biologist and food service setting. Ability to multi-task while supervising staff of multiple workers. Provided excellent customer service and trained staff to provide the same. Excellent problem solving skills, Attention to detail, considering all options and going with the one most likely to be successful. Honorably discharged Veteran. Authorized to work in the US for any employer. TAMS Food Safety/Handler Fully Vaccinated Work Experience Independent Contractor Various Agencies From June 2022 to Current OUTSTANDING Customer service in Hospitality at Arenas and Conventions Bartender, Cashiering, Serving, Runner, and general labor. Tam and Food Handler cards Rep Sales Svc 1 MGM Corporate Hospitality - Las Vegas, NV June 2021 to May 2022 Hotel strategy, transportation, & parking ops Receptionist/Office Assistant Planet 13 - Las Vegas, NV May 2021 to January 2022 Happy and State guidelines met for facilities Merchandiser Acosta Sales & Marketing - Burlington, IA November 2020 to May 2021 Acosta RCM Call Center Agent Catfish Bend Casino - Burlington, IA June 2017 to November 2019 Outstanding customer service Firefighter/EMT US Navy, HI, and IA - US Navy and US Marine Corps, HI October 1988 to November 2019 ensured deadlines were met, followed customer specifications to provide an acceptable product. EMS and Fire Fighter Various locations (US Navy, HI, and IA Conducted and directed activities in a highly fast paced environment ensured staff provided fast and efficient service while adhering to all safety procedures and laws with great attention to detail. Food Service Manager McDonald's - Mount Pleasant, IA July 2013 to June 2017 Directed activities for food and beverage service. Monitored compliance with health and safety guidelines. Ensured fast and friendly service. Resolved customer and business issues quickly and accurately. Trained staff and assisted with scheduling. Maintained accurate inventory and ordered product to arrive as needed. Education Masters in Marine Biology and Biological Oceanography Cabrilla College - Aptos, CA 2002 Bachelors in Biology/Biological Sciences Iowa State University - Ames, IA 2000 High school diploma or GED Associate's degree in Fire Science Skills •Supervisory •Fast paced environment ensured staff provided fast and efficient service while adhering to all safety procedures. •Multi-Tasking •Supervised staff while filling in positions that needed assistance i.e. preparing food, cashiering, drive through etc. and also abiding to all EMS laws. •Training •Ensured that all assigned staff were properly trained in policies and safety standards •Problem Solving •Re-assigned staff as needed to most efficiently operate the business. Resolved various ordering, preparation and delivery services effectively. •Customer Service •Resolved customer complaints by listening patiently then presenting an acceptable solution, resulting in repeat business. *Military Service-US Veteran Branch: United States Navy Rank: E6