Customer Service Monitor Technician
Resume:
Aisha M. Petties
Livingston, Tx. 77351
*****.*********@*****.***
OBJECTIVE: Seeking a position within a management company that will utilize skills such as administrative skills, relationship building, strong organizational and profound customer service skills.
EDUCATION:
Ascension St. Thomas West – CTMU – Nashville, TN.
Telemetry Technician Certification, June 2023
Remington College Houston, TX
Medical Assisting Diploma, June 2005 President’s List – GPA 4.0
CERTIFICATIONS:
HIPPA, OSHA, CRMA, Cardiac Rhythm Interpretation and Measurement, AvaSure Telesitter Basic Monitoring
ADMINISTRATIVE SKILLS:
Microsoft Office
Voalte ONE
Marketing
ICD-9
Customer Service
Great typing skills/ 10 key
CPT Coding
Record Keeping
Legal filing
GE/Philips Healthcare
Care Central
EMR
CLINICAL SKILLS:
Patient Assessment Skills
Aseptic Techniques
Drug Admin./ IV Therapy
Basic Lab Procedures
Telemetry Monitoring
Venipuncture Skills
AvaSure Telesitter
Message/physical Therapy
EXPERIENCE:
Ascension St. Thomas West – CTMU 5/2023- Present Nashville, TN.
Telemetry Monitor Technician
Duties: Independently observe and interpret cardiac rhythms and document them in patient's medical records.
• Identify and respond to potentially life-threatening rhythm changes, initiate codes, record rhythms during code, continuous EKG monitoring with accurate interpretation of cardiac rhythms and dysrhythmias and interval measurements. Appropriately responding to all monitor alarms.
• Demonstrate an ability to be flexible, organized and function under stressful situations
• Communicate appropriately and clearly to charge nurse, co-workers and physicians
Centene Healthcare 09/2012 - Present Nashville, TN.
Support Services Coordinator- Remote
Duties: Receive, process, and data enter all authorization requests for physician, ancillary providers and internal requests to determine approval or denial as directed by the Medical Director.
• Assist providers, members and/or internal customers with cases pertaining to referral questions, issues and authorizations.
• Reconcile claims pended issues in a timely manner per health plan/department procedures.
• Review and process denial letters, coordinate decisions to external or internal personnel per plan procedures.
• Run Delay Census Reports
Assist in the training and orientation of new employees and cross training of current employees.
Houston Physicians Associates - Dr. Angela Nunnery 09/07- 09/12 Kingwood, TX Medical Assistant
Duties: Preforming all Triage duties, Insurance Verification, Referrals, Drug Administration, Front Desk Check In / Check Out, IV Drug Administration
Remington College 07/05- 09/07 Houston, TX
Front Desk Receptionist/Lab Assistant
Duties: Performing all administrative duties, including but not limited to entering leads, changing school statuses, updating student master, filing, answering phones, stocking and ordering supplies, assisting students in various departments, and updating policies and procedures.
The Wackenhut Corporation 07/01-05/05 Houston, TX
Customs Protection Officer
Duties: Monitoring access areas leading to terminal areas, checking badges for access to the airport operation area
Texas Department of Criminal Justice 02/99-07/01 Livingston, TX
Correctional Officer III
Duties: Maintain security of offenders, monitoring fences areas, checking badges and perimeter patrol, controlling access areas of the unit such as front gate and dispatching radio traffic
REFERENCES AVAILABLE UPON REQUEST
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