Business Development Property Management

Delores (Lori) Adcock

***********@*******.***

I am a very quick learner. I have good mechanic skills and problem-solving skills and I also have an acute attention to detail. I consider myself organized, dependable and a team player.

Work Experience:

September 2011 – December 2024 – Sr. Property Management Associate – North Star Mall

Duties and Responsibilities:

Highly skilled: Excel, Microsoft Office, Adobe, JD Edwards, Salesforce and Doc U Sign.

Valid Notary.

Maintained all billing invoices and processing payment received for entire Business Development program.

Able to interpret, analyze, & maintain confidential legal License Agreement data including economics to ensure accurate records of tenant charges and payments.

Prepare and analyze all License Agreement transactions (monthly rent, overage rent, miscellaneous charges, sales collection)

Develops and continually fosters relationships with tenant contacts for billing, payments, and reporting purposes.

Coordinates with corporate employees as well as mall staff to ensure accurate monthly reporting.

Able to review and analyze tenant ledgers and perform account reconciliations in Excel.

Responsible for outreach to Specialty tenants to collect delinquent payments, and present collection status and income cash flow to General Manager, Specialty Manager, and corporate management team.

Assists as needed in the completion of required mall reports such as monthly reporting, budgets or forecasting, specific departmental reports, including data and information gathering, formatting, or proofing, and sending reports.

In situations where the Specialty Manager is absent, organizes lead generation for both SPL and permanent (including qualification of leads).

In situations where the Specialty Manager is absent, email specialty agreements to tenants, and follow up to execute/manage deals.

Assists with collection & entry of sales for all Specialty tenants and handles any questions with insurance.

Greets visitors, customers, tenants and vendors, screening, handling, or directing them to the appropriate area or person.

Communicates issues or problems to the appropriate person for resolution.

Answers and screens management office telephone calls, routing appropriately.

Composes routine correspondence. Prepares outgoing mail and correspondence, including e-mail.

Routes incoming mail to the appropriate people.

Orders & maintains supplies and arranges for equipment maintenance.

Maintains a current and up to date insurance certificate for each Tenant, Licensee, Vendor and Contractor.

Complete small projects within the mall such as storefront audits, space inventories, vacant store window displays, weekend marketplace set-up/tear down, and visual standard compliance.

Work with the facilities team, coordinating any work that needs to be completed in a space or with a tenant within the mall.

Organized numerous community events.

Other duties as assigned.

January 1997 to May 2010. Office Manager- Ingram Park Mall

References available upon request.

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