Customer Support Service
Resume:
STEVEN S. THOMAS
CONTACT
PROFILE
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Accomplished customer service specialist with a robust background in delivering exemplary support and resolving intricate issues. Demonstrates exceptional interpersonal skills. Innovative problem-solving, adept account management, and strategic sales support. Expert in designing and executing proactive procedures and systems to optimize operational effectiveness and elevate customer satisfaction.
SKILLS
EXPERIENCE
Expert Customer Support
Strategic Client Retention
Technical Problem Resolution
Effectiveness Communication
Team Leadership
Process Optimization
Precision Billing management
AT&T : 2020 – Present
Retention Specialist/Technical Specialist/Customer Support Representative/- Championed customer retention by addressing and resolving concerns with tailored solutions, enhancing customer loyalty and reducing attrition. Provided expert technical support, diagnosing and resolving complex issues with AT&T services and equipment. Billing operations addressing and rectifying discrepancies. Maintaining financial clarity and customer trust.
CRT ( FedEx Ground ) : 2018 – 2019
Driver - Operated company vehicles with to ensure punctual and courteous delivery and collection of packages. Conducted thorough shipment verification confirmations, providing comprehensive service details and maintaining high standards of customer interactions.
Grainger : 2017- 2018
Client Coordinator – Facilitated inbound customer calls to manage orders for products and machinery, executing purchase orders and meticulously tracking shipments to ensure timely delivery.
Willis Towers Watson : 2015 – 2017
Adhered to legal and regulatory requirements while employing probing techniques to uncover root causes of issues, using empathy and professionalism. Delivered exemplary support by addressing and de-escalating customer concerns.
EDUCATION
Golden West College
Huntington Beach, CA
2006
Graphic Design & Computers
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