Customer Service Front Office

CARLA ROBERSON

***** * ***** ** **********, Arizona 85259 Cell 408 •806 • 0581

************@***.***

OBJECTIVE: Medical Position

TECHNICAL SKILLS:

• Collections • MediSoft • Medical Terminology

• HCFA 1500, UB92 • IDX • Insurance Verifying Medical

• Windows 2007 • E Clinical • Front Office System

• All Scripts • CPT and ICD9 Coding • Group Decision Making

• Medicity • Goal Setting • Typing 30 wpm

EXPERIENCE:

Release of Information / Medical Records Clerk for DCHS 12/15/13 to 09/17/2016

Pediatrics for Life Clinic SAN JOSE, CA

(Customer Service related duties including: telephone; faxing; copying; Processing requests in a timely manner to Insurance companies, Attorneys, Law Agencies, DMV, Hospitals, Clinics, EDD, SSI, Coroner, Patient and family members; Direct contact with doctors and staff members daily)

Release of Information Clerk for Integrity Document Solutions 11/23/08 to 10/12/13

Santa Clara Valley Medical and Regional Hospital SAN JOSE, CA

(Customer Service Supervisor duties including: telephone; faxing; copying; processing Subpoenas and requests in a timely manner to Insurance companies, Attorneys, Law Agencies, DMV, Hospitals, Clinics, National Personnel Records, EDD, SSI, Coroner, Patient and family members; Direct contact with doctors and staff members daily)

Release of Information Clerk for Sourcecorp 11/13/06 to 11/16/08

Fresno VA Hospital & Palo Alto VA Hospital PALO ALTO, CA

(Customer Service related duties including: telephone; faxing; copying; Processing requests in a timely manner to Insurance companies, Attorneys, Law Agencies, DMV, Hospitals, Clinics, National Personnel Records, EDD, SSI, Subpoenas, Coroner, Patient and family members; Direct contact with doctors and staff members daily)

Office Staff & Administrative Support 10/23/02 to 1/12/06

Devin Durham-Burk Los Gatos, Ca

(US Mail & Court Mail Sorting; Federal Express Distribution; Court Paper Filings, Case Filings; Monthly disbursement checks to Attorneys, Creditors, Debtors; Processing all paper work for closing files going to court; Copy jobs, Special projects from controller and trustee; Posting annual reports to attorney re: debtors)

Medical Billing Intern (Cardiology) 8/12/02 to 9/9/02

Dr. Hirschfeld, Dr. Gold, & Dr. Siegel San Jose, Ca

(Front office duties including posting checks, adjustments, filing, EOB's, copying,

labelling and charting; Observed coders processing 1500's and referrals)

EDUCATION

BRYMAN COLLEGE San Jose, Ca

Medical Insurance Billing and Coding - Diploma 2/2002 - 7/2002

MISSION COLLEGE Santa Clara, Ca

Associate of Arts Degree - Art 1985

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