Customer Service Front Desk
Resume:
SUMMARY
SKILLS
EXPERIENCE
CLAUDIA
SALAZAR
*.**********@*****.***
Bakersfield, CA 93313
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
• Customer Service
• Strategic Planning
• Project Management
• Multi-Line Telephone Systems
FRONT DESK RECEPTIONIST 01/2021 to 12/2022
Modern Pro Solutions - Bakersfield, CA
• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Updated and recorded customer or client information to maintain accounts.
• Sorted incoming mail and directed to correct personnel each day. Maintained daily calendars, set appointments with clients and planned daily office events.
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Greeted and directed visitors to appropriate personnel and answered average of 100 calls and emails daily.
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RECEPTIONIST 01/2017 to 01/2018
The Pump Station - Santa Monica, CA
• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Updated and recorded customer or client information to maintain accounts.
• Processed payments and updated accounts to reflect balance changes. Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
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• Sorted incoming mail and directed to correct personnel each day. Maintained daily calendars, set appointments with clients and planned daily office events.
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• Scheduled and confirmed appointments and meetings for management team.
• Oversaw office inventory by restocking supplies and submitting purchase orders. Greeted customers, answered general questions and directed to appropriate locations.
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• Scheduled appointments and maintained and updated appointment calendars. CASHIER 01/2015 to 01/2016
HomeGoods - Bakersfield, CA
Collected credit card and cash payments to complete transactions for customer orders.
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• Greeted customers and responded to informational requests. Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
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• Built loyal clientele through friendly interactions and consistent appreciation. EDUCATION AND
TRAINING
CERTIFICATIONS
• Maintained cleanliness and presentation of stock room and production floor.
• Informed customers of in-store promotions or pricing specials. CASHIER 01/2014 to 01/2015
In And Out Burgers - Bakersfield, CA
Operated cash register or POS system to receive payment by cash, check and credit card.
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• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Collected payments and provided accurate change. Delivered high level of customer service to patrons using active listening and engagement skills.
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Helped customers find specific products, answered questions and offered product advice.
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Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
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Ridgeview High School - Bakersfield, CA
High School Diploma
06/2014
Bakersfield College - Bakersfield, CA
Some College (No Degree)
Criminal Justice
LANGUAGES Spanish:
Professional
• Licensed Esthetician - 2022
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