Customer Service Front Desk

Sharanveer Kaur Manshahia

** *********** ****** **, *******, AB T3N 1G9 403-***-**** **********@*****.*** PROFESSIONAL SUMMARY

Organized and dedicated Customer Service professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual, and productive professional when working with little to no supervision. SKILLS

Strong Communication Skills

Collaborative Attitude

Worksite safety

Professional manner

MS Office/Front Desk Operation

Hospitality and Accommodation

WORK EXPERIENCE

Crew Member April 2024 - Present

Chipotle Mexican Grill - Calgary, AB

• Clean, peel, slice and trim foodstuffs using manual and electric appliances.

• Use oven, dispensers and other equipment to prepare fast food items such as ice cream dishes, milkshakes and other beverages.

• Wash worktables, cupboards and appliances

• Stock refrigerators and keep records of the quantities of food used

• Unpack and store supplies in refrigerators, cupboards and other storage areas

• Sweep and mop floors, and perform other duties to assist kitchen staff

• Operating and managing different equipment

SALES ASSOCIATE September 2023-January 2024

Fas Gas Station - Olds

• Performing various administrative duties, such as preparing commission and expense reports, and conducting post-sale follow-ups with the customers

• Working with other employees to develop effective strategies to meet sales targets

• Managing inventory by keeping records of available products

• Processing sales transactions and sales contracts and receiving payments

• Creating awareness and promoting special offers and loyalty programs

• Managing client relationships through all the stages of the sales cycle

• Ensuring that customers are fully satisfied with the services offered SENIOR SALES MANAGER January 2021- May 2023

Ekam Enterprises - Mohali, Punjab

• Managed customer accounts and customer relationships.

• Analyzed sales data to identify trends and make recommendations for improvement.

• Established relationships with key customers, providing personalized service and support.

• Developed monthly budget plans based on project expenses related to business development efforts.

• Implemented customer loyalty programs to increase customer retention. SALES EXECUTIVE November 2018 - December 2020

Shiva Pesticides - Bhikhi, Punjab

• Entered data and monitored customer database to track sales activity.

• Providing training sessions for new employees on product features, benefits, and selling techniques.

• Resolved customer complaints promptly while providing excellent customer service.

• Resolved accounts receivable discrepancies.

EDUCATION

Post graduation certificate in Agricultural Business, Sept 2023 – April 2024 Olds College, Olds AB

Bachelor’s in Agriculture, 2014-2018

Punjabi University, Patiala

LANGUAGES

English

Native or Bilingual

Punjabi

Native or Bilingual

Hindi

Native or Bilingual

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