Supply Chain Project Management

MONIQUE FLUELLEN

******@*****.*** • 713-***-**** • Rosharon, TX • linkedin.com/in/moniquefluellen

PROFESSIONAL SUMMARY

Results-driven professional with diverse experience in Sales, Marketing, Procurement, and Supply Chain Management. Proven strengths in improving efficiency through effective planning, optimizing performance, and driving revenue. Adept at negotiation, project management, and stakeholder management. Deep understanding of market dynamics, meticulous attention to detail, and proactive approach to problem-solving. Demonstrative ability to work in a collaborative teamwork setting and lead cross-functional teams. AREAS OF EXPERTISE

Sales and Marketing Leadership / Customer Relationship Management / Project Management / Business Development Supply Chain Management / Forecasting / Key Account Management / Inventory Planning / Budgeting and Finance / Training & Coaching Negotiation / Cost Optimization / Stakeholder Management / Sales Force / Microsoft Office Suite / SAP / BI / Leadership PROFESSIONAL EXPERIENCE

SHELL USA, HOUSTON, TX 11/2012 – 03/2024

INDIRECT MARKETING MANAGER: 04/2023 – 03/2024

Led strategy development and execution of indirect B2B/B2C sales and marketing programs for lubricants bulk oil distributor accounts, achieving volume growth across consumer, transport, and industrial channels.

• Collaborated cross-functionally with sales and marketing to expand market share by 25% through effective business planning, pipeline management, and engaging new marketing initiatives.

• Generated $75M in revenue by effectively managing accounts and budgets across indirect sales channels.

• Supported sales and account management, utilizing CRM tools and lead generation to boost sales volume.

• Managed corporate and packaged brands including Pennzoil, Quaker State, and Rotella with experiential understanding of B2B and B2C marketing.

KEY ACCOUNT MANAGER: 01/2020 – 04/2023

Managed B2C sales product portfolio for Stellantis and Hyundai Motor of America OEM automotive accounts focusing on client relationship management and volume growth for lubricants bulk oil. Supervised team of 5 field reps, driving new business development and profitability.

• Oversaw diverse product portfolio of key accounts, increasing sales revenue by $3.5M and boosted customer retention by 10%.

• Developed and tracked key performance indicators to measure volume growth, margins, and customer retention.

• Leveraged marketing incentive programs to grow premium Pennzoil, Quaker State, and Rotella oil volumes.

• Delivered southwest region’s largest C3 increase by 25% converting bulk tanks to premium oil offerings. GLOBAL COMMERCIAL CONTRACTING & PROCUREMENT MANAGER: 01/2016 – 01/2020 Orchestrated strategic sourcing strategies for lubricants packaging products across North America to enhance cost savings and operational efficiency. Managed contracts and supplier capabilities ensuring adherence to quality assurance standards, compliance requirements, and delivery performance benchmarks.

• Spearheaded sourcing efforts including RFx invitations, bid analysis, and business award selections culminating new suppliers.

• Elevated supplier performance by implementing and tracking key performance indicators (KPIs) leading to 25% improvement in supplier reliability and 90% on-time delivery rate (OTD).

• Partnered cross-functionally to uncover and execute cost effective opportunities in operational expenses.

• Secured 20% reduction in supplier costs through strategic negotiation while maintaining stringent quality and delivery standards.

SENIOR SUPPLY PLANNER: 11/2012 – 01/2016

Oversaw strategic planning, forecasting, and inventory management across a diverse range of crude and hydrocarbon products including bitumen, naphtha, distillates and vgo at the St. Rose Bitumen Refinery. Handled increased levels of responsibility based on volume and complexity. Managed contract deal sheets, established pricing structures, and optimized freight costs and vessel utilization.

• Attained 86% vessel utilization, leading to $2M in freight savings.

• Created and implemented forecasting model to enhance inventory accuracy by 15%.

• Coordinated supply planning for new product commercialization and activities to ensure adequate inventory levels.

• Strategically planned and scheduled production campaigns, optimizing output and resource allocation. Monique Fluellen • 713-***-**** • ******@*****.*** • Page 2 LYONDELLBASELL, HOUSTON, TX 11/2010 – 09/2012

SENIOR INVENTORY PLANNER

Scheduled, planned, forecasted, and managed inventory for intermediates and derivatives products including ethylene oxide and ethylene glycols. Created demand forecast reports to assess inventory at third-party terminals. Developed production schedules for tolling and exchange agreements.

• Streamlined inventory management process, reducing stockouts by 50% and improving on-time delivery to 98%.

• Managed demurrage freight and negotiated contract rates for marine, truck, and rail transportation.

• Analyzed commercial logistics costs to identify and implement cost effective opportunities. CHEVRON, HOUSTON, TX 07/2007 – 10/2010

OPERATIONAL EXCELLENCE ADVISOR: 03/2009 – 10/2010

Provided strategic counsel and recommendations to senior leaders on developing, implementing, and evaluating operating procedures and policies in the Liquified Petroleum Gas (LPG) supply and trading organization. Managed workforce safety and health, business processes, reliability and integrity, and stakeholders to meet OE objectives.

• Established performance and strategy objectives impacting 350 employees focusing on organizational capability, leadership accountability, and management processes.

• Led incident investigations that focused on identifying and correcting root causes and facilitated peer coaching with loss prevention system.

• Ensured departmental adherence to regulatory and company policies including overseeing required corporate training and certifications.

NATURAL GAS LIQUIDS MARKETING ANALYST: 07/2007 – 03/2009 Demonstrated modeling and economic analysis to support new business development and provide market intelligence to grow trade earnings.

• Led scheduling, forecasting, and management of 1.5M barrels of NGLs, enhancing product sales, and movement through collaboration with trading and supply.

• Conducted analytical and economic assessment for risk reporting and enterprise value capture (EVC).

• Oversaw equity inventory positions and minimized risk exposure. EARLY CAREER EXPERIENCE

EXXONMOBIL, HOUSTON, TX 06/2000 – 07/2007

Inventory Planner (Olefins & Aromatics Products)

Sales Analyst (HDPE Products)

EDUCATION

MASTER OF BUSINESS ADMINISTRATION, MANAGEMENT

Our Lady of the Lake University, San Antonio, TX

BACHELOR OF BUSINESS ADMINSTRATION, MARKETING

St. Mary’s University, San Antonio, TX

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