High School Guest Service

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

CERTIFICATIONS

**** * ********* ***, *******, Illinois 60617

***********@*****.***

SHA’NIQUA THOMPSON 219-***-****

Dedicated and detail-oriented housekeeper with a genuine passion for delivering exceptional service, creating pristine and welcoming environments. With extensive experience in maintaining high standards of cleanliness and organization, I excel at managing both routine and deep cleaning tasks, ensuring that every guest room and common area meets top quality standards. The Godfrey - August 2019- 2023

Perform daily cleaning tasks such as dusting, vacuuming, sweeping, and mopping floors.

Clean and sanitize bathrooms, including sinks, toilets, showers, and mirrors. Change bed linens and make beds, ensuring all linens are fresh and beds are neatly arranged.

Wipe down and disinfect high-touch surfaces such as door handles, light switches, and remote controls.

Country Inn & Suites - August 2014- August 2019

Operate the shuttle vehicle safely and responsibly, adhering to all traffic laws and regulations.

Conduct pre-trip inspections of the shuttle vehicle to ensure it is in good working condition.

Report any mechanical issues or safety concerns to maintenance personnel promptly.

Country Inn & Suites - August 2014 -2019

Implemented the “Clean With Me” Sanitization program at Country Inn. Provided exceptional guest service by responding promptly to requests and feedback.

Led a team in successfully inspecting and addressing cleanliness issues, ensuring all surfaces and areas meet high standards of quality and presentation.

High School Diploma

2008 – 2012

Strong organizational and time-

management skills

Exceptional communication and

interpersonal skills

Ability to work independently and as part

of a team

Detail-oriented and able to handle

multiple tasks simultaneously

Experience in managing budgets and

handling financial documents

Occupational Safety and Health

Administration (OHSA)

Certified Environmental Housekeeper

(CEH)

Housekeeper Lead

Shuttle Driver/ Maintenance

Housekeeper

Perspectives High School of Technology Cashier/ Shift Lead McDonald’s - August 2023- July 2024

Greet customers warmly and provide excellent service throughout their visit. Assist customers with placing their orders, answering questions about menu items, and providing recommendations.

Provide correct change to customers and process refunds or voids as needed. Follow all company policies and procedures, including those related to food safety, cash handling, and customer service.

Contact this candidate