Customer Service Advocate
Resume:
Larenda Spencer
Phone: 864-***-****
Email: ***********@******.***
Summary
Skilled in Microsoft Word. Excel and PowerPoint
Type 50 wpm
Strong Verbal and communication skills
Exercise good judgment under stressful circumstances
Execute goals in timely manner
Ability to use various research tools
Excellent analytical, creativity and problem solving skills
Negotiate pricing while ensuring continuation and enhancements of services
Ability to manage multiple activities and resources
Active listening
Employment History
05/2024 – Current Processor
Dominion Energy- Jenkinsville, SC
Control file management by contacting other departments to obtain information and reconcile routine discrepancies
Process physical and electronic records
Informs departments of missing or incorrect data and make minor corrections
Transmit corrected records
Utilizes computer systems and/or other related equipment to record, store and retrieve information
Compiles regular and special reports using established formats and procedures
04/2015 - 08/2023 Customer Advocate
Verizon Wireless- Elgin, SC
Demonstrated solid understanding of Verizon Wireless services by exceeding weekly goals
Provide customers with the best solutions that would help with organizing their lives
First call resolution by thoroughly evaluating customer concerns and providing reasonable resolutions using department guidelines
Document customer concerns and interactions according to department standards
Assist customer with financial and technical service
Train new hires and assist with positioning statements
03/2013 - 04/2015 Correction Officer
SC Department of Correction- Columbia, SC
Ensure safety for public, employees and inmates
Search inmates for contraband
Assist in providing rehabilitation by counseling
Maintain surveillance of movement throughout the institution
Operate internal radio communication
Conduct inventory
Transport inmates and Monitor property
02/2009 - 02/2013 Team Lead
Wendys- Greenwood, SC
Appointed to 'WOW' committee
Promoted to Team leader
Trained employees on company policies
Manage inventory
Enforced Procedures
Exceed daily goals
Provided excellent customer service
Education History
Lander University- Greenwood, SC
Business Administration
Bachelor's Degree
Honors & Awards
Maintained Life Scholarship with a 3.0 GPA
Promoted “Wow Committee” 2011
Lander Professional Business Society
2017-2019 Verizon Top Performer
2018 Verizon Credo Award
2018-2023 Digital Ambassador
Community Service
Mary B. Thomas Organization
Visit Elderly
Prepare Christmas baskets yearly
Asist with roadside adoption program
References
Debra Green
Mary Kay
1560 Congaree rd
Hopkins, SC 29653
Ashleigh Harriott
1205 Razon rd.
Allendale, SC 29210
Cassandra Jackson
Lover's Playhouse
100 Wheat Dr.
Greenwood, SC 29469
*.***********@*****.***
Marilyn Sheppard
Touched Hair
2 Sweet Jasmine st.
Columbia, SC 29223
Tiffanie Turner
Head Over Heals
1117 Arstian dr
Columbia, SC 29229
********.******@*****.***
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