Customer Service Representative

Chaqueta Bridgewaters

********************@*****.*** 614-***-**** Reynoldsburg, OH

SUMMARY Seasoned professional with 8 years of experience, including direct customer service roles and managerial positions, seeking a Customer Service Representative position. Excelled in resolving customer inquiries and complaints, ensuring high levels of customer satisfaction at DSW Designer Shoe Warehouse. Proven track record in leading teams, handling high call volumes, and providing exceptional service in fast-paced environments. WORK EXPERIENCE AEP Ohio Gahanna, Ohio

Call Center Representative Oct 2023 - Jun 2024

• Addressed customer inquiries regarding billing and enrollment, delivering clear and concise explanations of bill components, usage, pricing, and energy breakdowns.

• Utilized Microsoft Office Products to document customer interactions, manage information, and prepare reports.

• Handled reporting of power outages, ensuring accurate communication and timely resolution of customer issues.

Munchies Comfort Food and Drinks Columbus, Ohio

Manager Feb 2020 - Jul 2023

• Managed team adherence to company policies and food safety standards, ensuring a consistent and compliant operational environment.

• Conducted facility inspections to maintain cleanliness and shift preparedness, addressing areas for improvement.

• Assigned work schedules and tasks to over 12 employees, offering feedback and guidance to enhance performance and customer service delivery. The Cleaning Fairies Columbus, Ohio

Housekeeping Jul 2017 - Mar 2020

• Maintained cleanliness and hygiene of various office spaces by vacuuming, dusting, and polishing glass surfaces, ensuring a welcoming environment for staff and visitors.

• Conducted thorough sanitation of bathrooms using disinfectants, and executed waste removal procedures to maintain a safe and clean facility.

• Managed proper use of cleaning chemicals and equipment, and performed spot cleaning tasks to uphold high standards of cleanliness across all surfaces. DSW Designer Shoe Warehouse Home Office Columbus, Ohio Customer Service Representative Sep 2016 - Jun 2017

• Addressed customer inquiries and resolved complaints, providing detailed product information and facilitating special orders to ensure a high level of customer satisfaction.

• Enhanced customer loyalty by delivering an exceptional service experience, contributing to a significant increase in the customer base.

• Maintained up-to-date knowledge of promotions and inventory, adeptly recommending alternatives and managing backorders, which garnered numerous positive customer reviews.

Brotha’s N Sista Cleveland, Ohio

Restaurant Manager Jun 2015 - Feb 2016

• Managed comprehensive staff training and supervision, ensuring high service standards and operational efficiency.

• Executed targeted marketing strategies, enhancing customer engagement and revenue growth while maintaining cost control.

• Implemented new menus and maintained a secure environment, leading to improved customer satisfaction and safety standards.

Stanley Staffing Inc. Garfield Heights, Ohio

Technical Support Oct 2014 - Jan 2015

• Provided comprehensive technical support to customers, utilizing diagnostic tools to troubleshoot and resolve issues with products, ensuring clarity and courtesy in all communications.

• Maintained high-quality service standards, achieving productivity metrics and documenting all transactions, while independently conducting research to further customer satisfaction.

EDUCATION Cuyahoga Community College Metropolitan Campus Associate of Arts, Psychology

Cleveland, Ohio

2015

CERTIFICATIONS Stepping Up To Leadership Certificate Magic Training Certificate

Six Sigma White Belt Certificate

SKILLS Customer-Focused • Creative Problem Solver • Microsoft Outlook • Microsoft Word • Microsoft Excel • Windows Proficient • Team Leadership • Strong Client Relations • Customer Relations • Training Development Aptitude • Account Updates • Quick Learner

• Inter-Department Collaboration • Proficient in Cash Management • Sales Proficiency

• Cash Flow Management • Research and Due Diligence • Strategic Sales Knowledge

• Training and Development • Credit Card Processing • Exceptional Interpersonal Communication • Multi-Line Phone Talent • Customer Relationship Management • POS Systems Expert • Exceptional Communication Skills • Excellent Time Management Skills • Exceptional Telephone Etiquette • Effective Problem Solver • Self-Motivated • Negotiation Expert • Strong Verbal Communication • Effective Workflow Management • Extremely Organized • Adherence to High Customer Service Standards CUSTOM SECTION

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