Customer Service Coordinator
Resume:
Katie Farrer
********@*******.***
Resume Objective
To continue and enhance my career at Intermountain Health by utilizing my experience, training, and skills while making a significant contribution to the success of the company/department. I am a fast learner and have a proven track record of success in both team and independent settings. I am reliable with a strong set of core values and desires to use my knowledge and experience in a meaningful way.
Professional Experience
Service Coordinator, Home Care and Hospice, Ogden, Ut – May 30, 2000 – 2005
Coordinate client needs for weekly staffing of Nursing Assistant Visits in the different Regions.
Communicates scheduling changes with clinicians and patients
Schedules appropriate services, utilizing cost containment practices and answers routes and documents clients/service inquiries and or complaints appropriately and in a timely manner.
Completes appropriate documentation for scheduling errors, missed visits, patient complaints, etc.
Documents and communicates concerns/issues to appropriate person.
Utilizes effective customer service and communication skills with all customers / co-workers in a timely, concise, clear and positive manner:
Imaging Scheduler, McKay Dee Hospital, Ogden, Ut –2005 – Current
Schedules patients for examination and gives instructions regarding exam preparation.
Coordinates emergency and add-on examinations with technical staff and radiologists.
Prioritizes patient examinations and coordinates multiple examinations with other areas.
Provides information concerning examination content, pre-examination instructions, and timetables.
Acts as a liaison between physician offices and department concerning needed preps, medical necessity, information, and problems.
Answers calls that come into the department and routes them to appropriate personnel.
Key Skills
Dependable
Efficient
Calm Under Pressure
Medical Terminology
Excellent Customer Service
Customer Service Skills
Computer Skills
Education
Colorado Technical University – Health Administration. 2022 -Current
Davis Tech College – Computer Science Certificate 1998-1999
Contact this candidate