Customer Service Representative

Dennis Simpson

Address: *** * ****** ** *******, AZ 85643

Email: *****************@*****.***

Phone: 520-***-****

• Capable of multiple challenges and responsibilities

• Record of time management with excellent attention to detail

• Affective team member

• Regulatory Requirements: carefully observed client confidentiality, within operations

• Creative and flexible, excellent listening skills, and detailed application within customer service

• Present interpersonal communication skills with planned organizational presentation

Work Experience:

Oct 2022 – Jul 2024 Home Based Customer Service Representative with GC Services

• Assisted student loan borrowers with choosing plans based on affordability, time in repayment, and loan forgiveness options.

• Provided loan verification and borrower requested letters upon request.

• Verified loan detail, applied corrections, and resolved billing disputes

• Accepted payments on both inbound and outbound calls.

• Provided public servants and employees of not-for-profit organizations with updates to their Public Service Loan Forgiveness (PSLF) status. Jul 2012 – Jan 2022 Sr. Customer Service Representative @ Afni in Tucson, Arizona

• Ran tests to determine the causes of product malfunctions.

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or by adjusting bills.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Check to ensure that the appropriate changes were made to resolve the customer’s problems while referring unresolved issues to designated departments.