Customer Service Prior Authorization
Resume:
Crystal Jackson
Evanston, IL *****
*******.*********@*****.***
Employment History:
Sav Rx Pharmacy:
Responsibilities:
My responsibilities are to fill patients prescriptions, process prior authorization for medications, I did overrides for medications that were eligible. I also took payment information, and filled out CSI.
CNU:
2020-2023
Responsibilities:
I answers inbound calls from customers and potential customers. I help customers with making payments, setting up PDPP (pre-default payment plan) close accounts, process loan applications, transfers calls to different department, reads scripts for what ever situation that the customer may be calling for. I assist customers that has a loan and need to be added to hardship because of a cause of financial loss.
AT&T: 2012-2022
Responsibilities:
My job working in the customer service
Department. I help new customers open new account as well as close accounts. I also dealt with any issues or concerns the customers may have/had such as billing questions.
St. Bernard Hospital: 2004-2012
Responsibilities:
I worked in the medical records and
billing department. I handled all the
medicals for the admissions as well
discharged for patients. I also worked
in the billing department. I processed bills that needed to be sent to the insured
patient insurance company. I contacted the patients and insurance companies concerning payments/nonpayments.
Expedia travel agency: 1998-2004
Responsibilities:
I was responsible for helping individuals and businesses plan work and personal travel. My duties include advising clients on travel destinations, creating itineraries and booking plane travel and hotel accommodations
Freedom Mortgage Company: 1995-1998
Education:
CTU: 2015-2019
Graduated
Degree: BS
Major: Behavior Psychology
Calumet High School: 1985-1989
Degree: High School Diploma
Personal Summary:
I am a very driven and determine person, I give a 100% in everything I do. I am a hard work as well as a fast learner. I work well with others and alway have time to help out. I never start anything that I do not finish, even if it means working overtime. I'm a very punctual and reliable person, always willing to stay overtime. I feel my attributes will help any company to be even better if given the chance. I am very experienced with dealing with upset customers, I show Empathy and sympathy for their situation. When the customer feels that you hear them and that you have empathy for what they’re going through, it helps calm that particular customer down and I do have those skills. I’m am experienced in dispatching and well as mortgage lending.
Authorized to work in the US for any employer
Contact this candidate