Front Desk Fraud Analyst

EXPERIENCE.

TaskUs. Inc, New Braunfels Tx — Voice Rep/SME

Oct 2021 - Current

Client relations, SME duties, POC, cross training team mates, coachings, research and resolve issues reported by the client's end-users via phone, email, and chat support. Processing refunds and requests. Ensuring customer satisfaction.

Conduent, San Antonio, TX — TIER 2 Fraud Analyst

Jan 2020-Aug 2021

Government issued cards and benefits representative. Service in the banking industry, clearing house payment investigations, chargebacks or lending.

CBE, San Antonio, TX, US — Fraud Analyst

Jan 2018-Dec 2019

Monitored bank accounts, accounting paperwork, and financial transactions. Analyze the data to identify any fraudulent and suspicious activities within an account. Conducted fraud activity research requests. Ensured risks associated with business activities are effectively identified, measured and controlled.

Dominos, San Antonio, TX — Driver

June 2011 - June 2015

Checking orders before delivery to ensure that the correct products have been made, and that charges are accurate. Transporting items to customers at their desired locations. Managing cash and card payments upon delivery, as needed. Adhering to road and traffic regulations. Universal City Tx, 78148 210-***-****

Ambertiera Williams ******************@*****.***

SKILLS

Amazon Appstream 2.0

Amazon Web Services

Cash-Handling

Consulting

Data Entry

Frontier

Lexis Nexus

Microsoft Excel

Microsoft Word

Salesforce

Video Editing

Multi Phone line

Admin/Clerical

Fraud Analyst

Team Lead

Front Desk Executive

Beauty consultant

AWARDS

Who's Who Among

American High School

Students

Ambertiera Williams

EXPERIENCE

Comfort Inns & Suites, San Antonio, TX — Front Desk Executive Feb 2010 - June 2011

Greeted, registration, and booking of reservations for guests and large groups. Answered phone calls and in-person inquiries. Processed guests' check ins and outs while providing excellent customer service. Handled and resolved customer complaints and/or issues.

Hair City Beauty Supplies, San Antonio, TX — Beauty Expert June 2008-Dec 2010

Assist customers with various hair extensions, wigs and braids. Recommendations for beauty related issues. Promotion of new and limited edition products. Consulting with clients on stylistic options for their hair. Listening to clients' needs to determine their preferences. Describing different hair care products and their benefits. Country Inns & Suites, Hampton, Va — Front Desk Executive Dec 2006- June 2008

Greeted, registration, and booking of reservations for guests and large groups. Answered phone calls and in-person inquiries. Processed guests' check ins and outs while providing excellent customer service. Handled and resolved customer complaints and/or issues.

Beauty Plus, San Antonio, Tx — Beauty Expert

Jan 2005-Nov 2006

Assist customers with various hair extensions, wigs and braids. Recommendations for beauty related issues. Promotion of new and limited edition products. Consulting with clients on stylistic options for their hair. Listening to clients' needs to determine their preferences. Describing different hair care products and their benefits Ambertiera Williams

EXPIERENCE

Wing Stop, San Antonio, Tx — Store Clerk

Dec 2004- June 2005

Place orders for customers in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions. Accurately process cash, credit card, and gift card transactions; verify age for alcohol purchases. Answer questions from customers and make menu recommendations.

Boral Material Technologies, San Antonio, Tx — Admin Clerk May 2000- May 2003

Verified employees' work hours and payment through the payroll system, updated payroll records regularly, prepared files for business audits, data entry, bookkeeping, coordinated and arranged meetings, prepared agendas, reserved and prepared facilities, transcribed minutes of meetings, made copies of correspondence or other printed materials. EDUCATION

Judson Converse, Tx — Diploma

Aug 1999 - May 2003

Judson Cosmetology, Location — Certification

Aug 2001 - May 2003

REFERENCES

Misty Vasquez 956-***-****

Stephanie Frost 936-***-****

Reva Rogers 210-***-****

Customer Service Call Center Representative manages large amounts of incoming and outgoing calls, excellent listening skill, problem-solving abilityA subject matter expert or SME is an essential intelligence provider within a business, most commonly in a call center. They have highly-specialized knowledge of a specific task, procedure, department, operation, technology, system, material, or equipment. software development, trained new employees on store procedures, ensured all paperwork were properly documented, expert in makeup, cosmetics, and other beauty and skin care products, demonstrating makeup techniques, explaining product details and answering all customer questions, provide personalized service, beauty and health goals, products for skin and hair Serves members in a consistent and compliant way by identifying red flags and suspicious behaviors that contribute to fraud Retains member relationships through safeguarding financial security and at times, deliver difficult messages to discontinue banking business relationships Identifies and manages existing and emerging risks that stem from business activities and the job role Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled Follows written risk and compliance policies, standards, and procedures for business activities Provides operational support to members with their banking needs on a single Banking product Reviews accounts and processes transactions that may require regulatory action Identifies and confirms the member's immediate request(s) and works to resolve issues Explores member's banking needs and responds with needs-based solutions Recommends new Banking products that might be of interest to the member Maintains high levels of member satisfaction and demonstrates commitment to quality through member interaction

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