Customer Service Relations

Comfort Afram

Arlington, TX Tel: 214-***-**** Email: *********@*****.***

Professional Summary

Proven professional excelling in customer relations and operational management. Expertise in overseeing office operations to boost productivity. Skilled in training and promoting high-performing staff. Recognized for surpassing customer satisfaction benchmarks. Proficient in resolving issues promptly and handling complex matters. Demonstrates empathy, fostering enduring customer relationships. Committed to ongoing improvement and exceeding goals.

Education

Grande Prairie Regional College 2013, Humber College, Social Work, Ont. 2014 West Humber, Father Henry Carr, Frasier High, Toronto, Ont., 2002- 2006

General Experience

Led task oversight and onboarding procedures. Executed staff evaluations for advancement. Consistently produced high-quality documents. Enhanced productivity through effective supervision. Exceeded customer satisfaction benchmarks, enhancing retention rates. Achieved a 29% increase in customer accounts through impactful sales strategies. Ensured accuracy and quality in managing accounts. Swiftly addressed calls, resolving issues efficiently. Cultivated positive customer relationships, achieving high net promoter scores. Provided tailored solutions and information to engage customers effectively. Facilitated streamlined processes through collaborative efforts. Offered personalized assistance aligned with customer needs. Conducted strategic assessments to optimize operations. Committed to continuous improvement and customer-focused enhancements.

Work Experience

Sales Representative/Customer Service February 2020 to Present

Callaway Golf, Roanoke Texas

Embroidery machine operation.

Took proactive actions based on data insights to improve service quality.

Prepared and delivered comprehensive reports to management on findings and recommendations.

Collaborated with cross-functional teams to implement process improvements and enhance customer experience.

Collaborated with the support team to identify bottlenecks and inefficiencies in workflows.

Developed and implemented strategies to improve productivity and streamline processes.

Provided training and support to team members to enhance their skills and capabilities.

Monitored team performance metrics and implemented performance improvement initiatives

Collected and analyzed customer service performance and delivery data.

Worked closely with cross-functional teams to ensure alignment and cohesion in support operations.

Prepare various documents such as reports, presentations, memorandums, proposals, and daily reports.

Organize indoor and outdoor activities aimed at improving physical, mental, and spiritual strength.

Customer Service Agent March 2014 to April 2017

Wapiti Taxi Ltd, Grande Prairie Alberta Canada

Conduct thorough reviews of online orders, ensuring precise product retrieval from warehouse inventory.

Oversee warehouse operations, assigning tasks to staff as required.

Participate in staff training and development, including job description preparation, assessments, and promotions.

Clearly and professionally communicate expectations, assignments, and responsibilities.

Provide supervision and coordination for staff activities.

Human Resources Assistant May 2012 to June 2014

Signature Support Services, Grande Prairie Alberta Canada

Aid in the preparation of annual expenditure estimates, maintaining budgetary and inventory controls, and offering recommendations to management.

Monitor office operations, assigning tasks to office staff as required.

Participate in staff training and development, including job description preparation, assessments, and promotions.

Prepare various documents including reports, presentations, memorandums, proposals, and correspondence.

Provide supervision and coordination for staff activities.

Medical Aid July 2010 to August 2012

Signature Support Services, Grande Prairie Alberta Canada

Aid the Human Resource Manager in the hiring process, which involves posting job listings and arranging candidate interviews, as well as assisting during interviews.

Compile and analyze employee data to produce reports.

Gather time and attendance records to provide payroll information.

Prepare various documents including reports, presentations, memorandums, proposals, and correspondence.

Supervise and coordinate staff activities.

Participate in staff training and development, and contribute to tasks such as job description preparation, staff assessments, and promotions.

Contact this candidate